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TECHNICAL SUPPORT
(available 24/7)
http://www.pro-lite.com/support
PARTS ONLY - LIMITED WARRANTY
PRO-LITE INC. Warranty to the original consumer that each of its PRO-LITE products and all components therein contained will be free from for five
years from the date of purchase except those items specified herein under. Any warranty hereunder is extended only to the original consumer
purchaser and is not assignable.
Length of Warranty and Coverage
Warranty period will be determined from the date of purchase as indicated by the date on Pro-Lite invoice and will be covered as follows:
LED Lamps: 5 Years
LED Drivers: 5 Years
LED CPU Board: 5 Years
Wireless Receiver: 5 Years
Power Supply: 5 Years (optimal)
Warranty Conditions
In the event of malfunction or other indication of failure attributable directly to a faulty part, PRO-LITE INC. will at its option, repair or replace said
part to whatever extent it shall deem necessary to restore said part to proper operating condition, provided the original purchaser can provide an
original dated receipt of purchase. During the five years after the date of purchase or specifically specified above, all in house labor and materials
will be provided without charge. There shall be no warranty after the expiration of the five years from the date of purchase. All repairs are only
performed in Pro-Lite at 3505D Cadillac Ave. Costa Mesa, CA 92626.
If Pro-Lite decides to replace a part instead of repairing a part, it is Pro-Lite's option to determine if Pro-Lite wants the defective part sent back to
Pro-Lite or dispose the part without sending back to Pro-Lite. If Pro-Lite decides not to have the defective part sent back to Pro-Lite, Pro-Lite will send
the replacement part to the customer and the customer is responsible for the freight.
Units returned for which a Warranty Registration Card has not been submitted or out-of-warranty units returned will be repaired or replaced (at the
option of PRO-LITE INC.) and the customer will be charged for parts and labor.
The customer shall be solely responsible for failure of any PRO-LITE INC. product or component thereof, resulting from accident, abuser
misapplication of the product, and PRO-LITE INC. assume no liability as a consequence of such events under the terms of the Warranty.
Incidental and consequential damages caused by malfunctions, defect, or otherwise and with respect to breach of any express or implied warranty,
are not the responsibility of PRO-LITE INC. and to the extent permitted by law are hereby excluded both for property and, to the extent, of
unconscionable, for personal injury damage. (Some states do not allow the exclusion or limitations of incidental or consequential damages, so the
above may not apply to you.)
The Pro-Lite Customer Service phone number is 800-223-9223.
Returned Goods Authorizations (RMA)
Before returning a product for repair, the customer must call PRO-LITE INC. Customer Service at (714) 668-9988 for a Return Materials
Authorization Number. This number should be included with the customer’s mailing address
and telephone number when the product is returned. Products should be returned to: PRO-LITE INC., Attention Warranty/Repair, 3505 Cadillac Ave.
Bldg D, Costa Mesa, CA 92626 (postage prepaid). After receiving the RMA, the user shall promptly return the product at the user’s expense to Pro-
Lite, Inc. after receiving instructions as to when and where to ship product. Failure to follow this procedure shall void this warranty. Should the
number of pieces received by Pro-Lite differ from the RMA /-, the customer will be notified and adjustments will be made at that time. Pro-
Lite Inc. reserves the right to examine all failed products and reserves the right to be the sole judge as to whether any products are defective and
covered under this warranty.
Freight Cost
Products will be returned to customer after repair or replacement at Pro-Lite’s expense. It is Pro-Lite’s option to choose the carrier and method to
any destination within the United States of America. Should the customer desire some other specific form of conveyance, or be located outside the
border of the U.S. then the customer must bear the cost of return shipment.
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