Our Service Centre
Page EN-21
Please note:
You are responsible for the condition of the appliance and its proper use in the
household. If you call out for customer service due to an operating error, you will incur charges,
even during the guarantee/warranty period.
Damage resulting from non-compliance with this user manual unfortunately cannot be recog-
nised.
General customer service
Please contact your mail order company’s product advice centre if you have questions, com-
plaints, repair orders or accessory orders.
Spare parts
Customers in Germany
Please contact
Hermes Fulfilment GmbH
:
Tel. +49 (0)57 32 99 66 00
Monday–Thursday 8.00 a.m.–3.00 p.m., Friday 8.00 a.m.–2.00 p.m.
Customers in Austria
Please contact your mail order company’s customer service centre or product advice centre.
Ordering activated charcoal filters
An activated charcoal filter is only required for air circulation and is not included in the package
contents. You can order it under the following article number:
Model CF110: Article number 812 120
In order for us to help you quickly, please tell us:
Name of appliance
Model
Article no.
Wall-mounted headroom hood
SY-103E13-E4-C55-L52-600
SY-103E13-E4-C55-L52-900
3351 5359
7692 6741
Our Service Centre
