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Problem
Possible Cause
Solution
Paper does not advance to
black mark reliably.
Black Mark density/contrast
Adjust Mark Sensitivity as
described in Device Settings
Menu .
Poor quality paper
Verify paper from approved
source.
Paper not feeding reliably or
print is compressed vertically
Heavy or thick forms;
specialty paper with slick
finish
Lower the Max Paper Speed
as described in Device
Config Menu .
Paper Door not fully closed
Verify door is closed.
Print Garbled.
Improper Interface
configuration
Verify printer and host
settings match.
Paper Door not fully closed
Verify door is closed.
Printer will not print.
Paper not loaded correctly
Check paper path and
reinstall paper (see “
Quick
Start Instructions
”).
Improper Interface
configuration
Verify printer and host
settings match. Print a self-
test to verify printer settings
and to verify printer is
functioning properly.
C. Obtaining Service
If service is required for your printer, please contact the company where you purchased your printer.
If they are unable to assist you, contact Printek Customer Service at (800) 368-4636 to obtain a
Return Authorization Number. Printers without Return Authorization will not be accepted.
