PRIMUS HOSTED PBX CALLING FEATURES REFERENCE GUIDE
©2019 FUSION. ALL RIGHTS RESERVED.
PAGE 11
3.50 Do Not Disturb Deactivation
1. Lift telephone handset. Press the assigned code #04.
2. Replace telephone handset. The service is off for all calls.
3.51 Escalate Call Supervision
1. Place your active call on hold. Press the assigned code #83.
2. If you want to escalate the call to a specific supervisor, enter the supervisor’s phone
number, extension, or location call and extension.
3. To blind escalate the call, hang up when the supervisor’s phone starts ringing. When
the supervisor answers the parties are connected.
4. To escalate with consultation, talk to the supervisor and then hang up. The caller and
the supervisor are connected.
5. To escalate with conference, wait for the supervisor to answer and then press flash
hook. A three-way conference call is established.
3.52 Flash Call Hold
1. Lift telephone handset. Press the assigned code *22.
2. This service is on for this call. To hold the call, you can press the Flash button or press
and release the Hang-up button on the phone cradle.
3.53 Forced Forwarding Activation
1. Lift telephone handset. Press the assigned code #32 and the phone number of the
Call Center supervisor.
2. The service is turned on for this Call Center.
3.54 Forced Forwarding Deactivation
1. Lift telephone handset. Press the assigned code #33 and the phone number of a Call
Center supervisor.
2. The service is turned off for this Call Center.
3.55 Group Call Park
1. Lift telephone handset. Press the assigned code *38.
2. The service hunts for the first available user in the Call Park group and parks the call
there.
3.56 Initiate Silent Monitoring
1. Lift telephone handset. Press the assigned code #82 and the phone number of a Call
Center agent.
2. You are connected to the agent’s active call in a silent mode.
3.57 Last Number Redial
1. Lift telephone handset. Press the assigned code *66.
2. The last outgoing phone number is redialed.
3.58 Location Control Activation
1. From the location to be activated, lift the telephone handset. Press the code *12.
2. The location is activated. This feature can be used from a Shared Call Appearance
alternate location or a Primus Anywhere location.
