
21
TROUBLESHOOTING
A number pad prompting for a passcode
appears on the smartphone
The smartphone touch screen dims or shuts off
automatically
CAUSE
The smartphone may display a security passcode screen from time to time.
Tap arrow
to dismiss
RESOLUTION
This screen can be dismissed.
Tap the white arrow in the upper-left corner of the screen.
CAUSE
Even when the smartphone is collecting data, the smartphone turns off the touch
screen to conserve battery when you do not use the phone for a specified period.
This is normal. The smartphone is still performing its monitoring functions. It has
simply turned off the touch screen display.
RESOLUTION
No action is necessary. If you would like to wake the smartphone screen:
1. Press the
Power/Lock key
on the right or top edge of the smartphone,
depending upon your model.