
19
TROUBLESHOOTING
If any monitor lights are lit, the monitor is powered on.
If the monitor is powered on, check to see if the smartphone is downloading
data.
1. On the smartphone, tap
Monitoring Status
.
2. Tap the blue arrows to display both monitors.
3. If the smartphone displays a monitoring status of
Downloading
data
that means data is being downloaded from the monitor to the
smartphone. Tap the white
Downloading data
entry. This will display
orange radiating rings that indicate that downloading is active.
Note
:
If the smartphone does NOT display
Downloading data
,
contact Preventice:
888.500.3522 (press 1, 1, 4)
.
4. Once the smartphone has finished downloading, the status on the
smartphone will change to
Monitoring
. This could take several minutes.
Note:
The smartphone must be within 3 feet of the monitor on your
chest to efficiently complete the downloading process.
2. Tap blue arrows
1. Tap
Monitoring Status
3. Phone will connect
If the issue persists, contact Preventice:
888.500.3522
(press 1, 1, 4).