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COPYRIGHT© 2021 PRESTAN PRODUCTS, LLC
25
12716-RevB
TROUBLESHOOTING GUIDE
(Continued)
SYMPTOM
POSSIBLE ISSUES OR COMMENTS
SOLUTIONS
PRESTAN CPR BLUETOOTH ENABLED APP (
continued
)
Manikin won’t connect
to smart device
(
continued
)
•
Attempt soft restart of devices:
Manikin - remove batteries and
reinstall
Smart Device - put device into and
out of Airplane mode
•
Remove some older BT connections
that you no longer use on your device
by unpairing:
iOS settings - remove a device by
tapping on its name and then tap
"Forget this Device"
Android settings - remove a device by
tapping on device name, then
tap "Unpair"
•
After removing a device start again to
rediscover the device when needed
•
Make sure your smart device is charged
and not in low power mode.
•
You may need to rediscover a device to
get it to start working again:
iOS settings - Remove a device by
tapping on name and then tap
"Forget this Device".
Android settings - Remove a device
by tapping on device name, then
tap "Unpair".
After removing a device start again to
rediscover the device when
needed.
*
Contact your PRESTAN Authorized Distributor to either purchase the replacement part or receive it at no charge if
the manikin is within PRESTAN
’s warranty period and is a
qualifying warranty repair.