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19
18
TROUBLESHOOTING
The power light is on, the
loop indicator light is off.
•
Check boundary wire connections at the fence transmitter for
proper connection.
•
Check for broken or damaged boundary wires at outside entry to the house.
•
Perform the system test to determine if the fence transmitter or
surge protector needs to be replaced.
•
If the fence transmitter is functioning properly, you have a break in
your boundary wire. See the “Wire Break Location Test” section in
this guide.
Additional Information
•
Test the receiver collar at least once a month to verify that it is functioning properly. Check that it
activates at the boundary wire. Battery life depends upon how often the receiver collar is activated.
•
Remove the receiver collar from your pet when indoors for the comfort of your pet.
System Test
The system test is used to determine the cause of system problems that have not been addressed
elsewhere in this guide. You will need a piece of boundary wire greater than 15 ft. long with 3⁄8 in. of
insulation removed from each end to use as a test loop wire. Make a note of your boundary width control
knob setting, and receiver collar setting before beginning the system test. Follow the steps below to
perform the system test:
1. Remove the receiver collar from your dog and make sure a good battery is
installed in the receiver.
2. Set the receiver collar static correction Level to 5.
3. Disconnect the twisted boundary wire from the boundary wire terminals
on the fence transmitter by pressing the red release levers on the
connector and pulling the wires free (
11A
).
4. Insert the 2 ends of the test loop wire into the boundary wire Terminals on
the transmitter.
5. Turn the boundary width control knob to 10 and then back to 5.
6. Place the test light tool contacts on the contact points of the receiver collar.
While holding the receiver collar with the test light tool in place, approach
the wire from the outside loop 2 in. off the ground. Make a mental note of the
distance where the receiver collar activates from the wire.
7. Turn the boundary width control knob to 10 and repeat Step 6. The
distance where the receiver collar activates should be greater than the
previous result.
8. If more than one receiver collar is used on the system, repeat the above
test on each collar.
9. Interpreting the Results:
A. If the power light or the loop indicator light are not both lit on the
fence transmitter for any of the above tests, there is a problem with
the transmitter. Contact the Customer Care Center.
B. If both the power and loop indicator lights are on, but the receiver
collar does not activate on the test loop wire, the receiver collar is not
working. Contact the Customer Care Center.
C. If the transmitter power and loop indicator lights are on and the
receiver collar is activating at different distances on the test loop wire,
the problem is most likely in the containment boundary wire or surge
protector. Reconnect the transmitter wires to the surge protector and
connect the Test Loop to the surge protector loop terminals. Repeat
steps (5-8) (
11B
).
10. Interpreting the Results with the surge protector:
A. If both the power and loop indicator lights are ON and the receiver collar is activating at different
distances on the test loop wire, the problem is in the containment boundary wire. Perform the
Wire Break Location Test.
B. If the Loop indicator light is OFF there is a problem with the surge protector. Contact the
Customer Care Center.
System Test Surge
Protector Unconnected
11A
System Test Surge
Protector Connected
11B
11. When testing is complete reconnect and verify that the boundary wire is plugged into the Loop
Terminals on the surge protector and the transmitter is connected to the surge protector.
12. Return the boundary width control knob setting to the position noted earlier.
13. Repeat the boundary width testing from Step 6 on Page 16 until you achieve the desired boundary
width between 12 to 20 ft.
Wire Break Location Test
The following lists identify the common locations where wire breaks occur. Please inspect these areas
for signs of damage. Wire breaks in the twisted pair are commonly found:
1. At the wire exit point of the house
2. Where the twisted pair of wire enters the ground from the house, usually caused by string trimmers
3. Where the wires cross sidewalks or driveways due to edging and string trimmers
4. Around landscaping and flower beds due to digging or working up the soil
Wire breaks in the boundary wire are commonly found:
1. In aerated lawns
2. Where the wires cross sidewalks or driveways due to edging and string trimmers
3. Around landscaping and flower beds due to digging or working up the soil
4. At wire splices where Gel-filled capsules have not been installed
5. At wire splices without reinforcements knots (refer to Figure 3E)
If you still cannot find the break in the boundary wire, there are 2 options for locating it:
Option 1:
It is recommended to contact the Customer Care Center to purchase a Wire Break Locator
(RFA-590).
Option 2:
Follow the procedure below:
1. Unplug the fence transmitter.
2. Connect both ends of your twisted boundary wire to one Loop Terminal
on the surge protector.
3. Measure and cut a Test Wire which is half the length of your total
boundary wire footage.
4. Connect one end of Test Wire to the other Loop Terminal on the
surge protector.
5. Locate the halfway point of your boundary and cut the boundary wire.
6. Splice the other end of the Test Wire to either side of your boundary wire
where you cut it in half.
7. Plug in the fence transmitter and check the loop indicator light. If the
loop indicator light is ON, you can assume the break is in the other half of
the boundary wire.
8. If the loop indicator light did not come on, you may assume there is a break in this portion of the
boundary wire. However, there is a small chance of having more than one break in your system. Be
sure to check both halves of your entire loop.
9. Replace the damaged boundary wire with new boundary wire.
10. Reconnect the boundary wire to the surge protector.
11. Check the loop indicator light. If the loop indicator light is ON, test the system with the receiver collar.
Test
Wire
