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HORSE FLAME WARRANTY
Your new stove has been CE tested in the UK to
ensure that it meets strict constructional, performance
and safety standards. It is not the responsibility of
Horse Flame to ensure that the appliance is installed
and operating correctly at the time of the installation.
Horse Flame offers the original retail purchaser a
limited 5 year warranty. Claims under this warranty
must be reported in the first instance to the dealer
you purchased the stove from. All
claims
must
follow
this procedure.
Your stove is guaranteed against defects subject to
the following conditions.
1
The stove must have been installed by an
appropriately qualified installer and upon
completion of the installation a certificate of
compliance to local building regulations issued
2
The sales receipt or invoice must be kept as proof
of purchase
3
The serial number of the stove must not be
damaged or missing
4
You must not have used the stove to burn any of
the prohibited fuels listed
5
The stove must have been continuously kept in a
serviceable condition and you must not have
allowed the stove to corrode
6
You must not have modified the construction of
the stove in any way
7
The stove must not have been used for commercial
purposes (eg rented or holiday accommodation,
public bar, where the stove’s operation could be
subject to abuse)
Horse Flame guarantees that your product will be free
from defective parts, materials and workmanship at
the time of purchase by the original consumer for a
period of 1 year for components (parts and labour),
excluding consumable parts and 5 years for the
bodywork casing, door and boiler (parts and 1 year
labour).
The warranty does not cover parts deemed to be
consumables. These include paint, firebricks, fire
grates, vermiculite panels, smoke deflection plates
(baffle plates), gaskets, rope seals and glass.
Horse Flame will repair or replace at its option any
stove or stove part thereof found to be defective
under these terms.
Limits of Warranty
This warranty is not transferable and applies to the
original retail purchaser only. It does not cover the
failure of the appliance due to accidental damage,
misuse or abuse, modification, illegal installation,
repairs (other than those by the authorised dealer) or
failure to maintain the stove in a serviceable condition.
Under no circumstances shall Horse Flame be liable for
any incidental or consequential damage claims of any
nature whatsoever arising from the non-conformance
of the stove under the terms of the manufacturer’s
warranty. These include loss of profit, commercial
losses, transport costs and damage during transport,
costs in connection with any dismantling and
reassembling of the stove and its installation
components.
PRECISION SPARE PARTS
In the interests of safety, only ever use genuine
Precision replacement components. Once you have
identified the component you need this will be readily
available from your authorised Precision dealer.
Fire Grate
Baffle Plate
Log Retaining Bar
