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Praxair

StarWatch Connect Website

P-15-748

User Guide

Issued: 11 Jul 2016, Revised: 12 Oct 2016

Page 35 of 35

Chapter 6—Help

This chapter covers the following:

•

How to Access Technical Support Information

•

Resources for User Manual and Operational Guide.

1. Select

Help

, located at the upper-right corner of the screen, to access

technical support information (see Figure 17).

Figure 17: Help Screen Example

Содержание StarWatch

Страница 1: ...P 15 754 Issued 12 Oct 2016 User Guide Praxair StarWatch Connect Website ...

Страница 2: ...nda NY 14150 Mail P O Box 44 Tonawanda NY 14151 0044 USA www praxair com info praxair com Phone 800 PRAXAIR 800 772 9247 716 879 2155 Fax 800 772 9985 716 879 2146 Praxair Specialty Gases Equipment Web www PraxairDirect com Email SpecialtyGases Praxair com Technical Customer Support Call 1 877 PRAXAIR 1 877 772 9247 and follow the voice prompts In an emergency call 1 800 PRAXAIR 1 800 772 9247 ...

Страница 3: ... respect to the suitability of the use of such information outside Praxair Inc nor does Praxair Inc assume responsibility for any injury or damage which may result directly or indirectly from the use of such information This user guide could include technical inaccuracies or typographical errors Changes are made periodically to the information herein these changes will be incorporated in subsequen...

Страница 4: ...User Guide P 15 754 Page iv of ix Issued 11 Jul 2016 Revised 12 Oct 2016 ...

Страница 5: ...17 1 5 Organize Groups 20 1 5 1 Create a Group 20 1 5 2 Add Devices to A Group 20 1 5 3 Move Devices Within Groups 20 1 5 4 Group Permissions 21 1 6 Group Alerts 21 CHAPTER 2 INCIDENTS 26 CHAPTER 3 REPORTS 28 CHAPTER 4 USERS 31 CHAPTER 5 MY ACCOUNT 34 CHAPTER 6 HELP 35 FIGURES 1 Device List Screen Example 2 2 Devices Menu Tab Dropdown Options 3 3 Search Tools on the Device List Screen 4 4 Device V...

Страница 6: ...creen Example 17 9 Adding a New Group Alert Screen Example 22 10 Incidents Screen Example 26 11 Reports Screen Example 28 12 Generating a Scheduled Report Screen Example 30 13 Users Screen Example 31 14 View User Screen Example 33 15 Add New User Screen Example 33 16 My Account Screen Example 34 17 Help Screen Example 35 ATTACHMENTS A StarWatch Connect Regulatory Statements A 1 ...

Страница 7: ...quid level and pressure data to the sensor cloud and the data is accessible through the website and mobile app The Praxair StarWatch Connect Website allows you to view liquid level and pressure measurements on the cryogenic container installed with the StarWatch Cryogenic Monitoring System and configure the monitoring system settings This system is accessed using the following URL http praxair mya...

Страница 8: ...u to quickly navigate to the different areas of the StarWatch Connect Website Table 1 Menu Tabs View assigned devices and update their settings View and manage current and historical incidents which include data about incidents within your account Export and configure device measurement reports View and manage settings for other users under the same overall department company or organization accou...

Страница 9: ...Displays a list of all individual devices and grouped devices that are assigned to your account Organize Groups Allows you to create groups to better organize and manage the devices see section 1 5 1 1 Device List When the Device List menu option is selected a list of all the individual devices and grouped devices that are assigned to your account display see Figure 3 Device groups are shown at th...

Страница 10: ...e and or sensor s have exceeded a specified Alert threshold for a number of consecutive readings exceeding the Alarm Delay threshold The device and or sensor s are in alarm Notifications have been sent Select View for more details Device Every StarWatch Connect device that communicates with the StarWatch Connect Website has a unique device identification number Device Click once to sort in ascendi...

Страница 11: ... the device including device name device time zone device address sensor name sensor data and device alerts Alert Select to add and edit alerts for the device and the sensors associated with the device Delete Select to permanently delete the device and or sensor and associated historical data from your account The users at the Owner and Administrator access levels have this function CAUTION USE WI...

Страница 12: ... for information on assigning devices to groups All the current groups will appear in a separate window for user selection If it is left blank it searches the device in all groups and ungrouped devices Select tags Find devices having the specified tag see sections 1 3 1 and 1 3 3 for information on assigning tags to a device All the current tags will appear in a dropdown list for user selection Se...

Страница 13: ...Unique ID given to every device cannot be edited Name Common name for the device This name will appear in all device alerts Interval If the device is a StarWatch Connect transmitter this parameter defines the interval between sensor readings If the device is a StarWatch Connect gateway this parameter defines the interval between each time the gateway uploads information to the StarWatch Connect We...

Страница 14: ...a UTC 7 00 Mountain time U S and Canada UTC 8 00 Pacific time U S and Canada Unit Select the type of units to use U S Customary Fahrenheit or Metric Celsius for the temperature sensor built into the StarWatch Connect transmitter Public URL If enabled the link can be distributed to allow view only access to this specific device on a web browser Tags Tags can be applied to devices and sensors When t...

Страница 15: ...nect Website however the gateway is still reporting at the set interval Communication between the StarWatch Connect gateway and cellular network is lost Temperature pressure and level data will no longer be transmitted to the StarWatch Connect Website and the gateway is not reporting at the set interval Two alert types are available for StarWatch Connect gateway Power Monitor External power to the...

Страница 16: ... the StarWatch Connect Website as Temperature sensor on Port 0 Pressure sensor on Port 21 Level sensor on Port 22 Note The port numbers do not matter 1 Select edit to configure the sensor settings The following field values can be viewed or adjusted see section 1 4 for a detailed description Figure 5 Device View Screen Showing Examples of Sensor Information and Sensor Alerts Definition of Field Va...

Страница 17: ... data as an Excel xls file Select a Start Date and End Date and then click Export Sensor Alerts The Sensor Alerts Screen displays the status of all alerts created for that sensor Sensor alerts display alarms if a sensor reading crosses a specified Threshold Value The Sensor Alerts Screen displays the Alert Status Alert Type Alert Name Threshold Value triggering the alert Alarm Delay and Last Alarm...

Страница 18: ... Alarm Delay is set to 3 an alert will be sent out after the sensor has remained outside its assigned Threshold Value for 3 5 15 minutes When viewing the alert on the Alert List Screen the Alarm Delay column will show two numbers separated by a slash symbol The first left most number is the actual number of consecutive readings that have remained outside the assigned Threshold Value The second rig...

Страница 19: ...g or Alarm to Disabled Users at Owner Administrator Editor and Sensor Alert Editor access level can have these functions Delete Select Delete to permanently delete the alert Users at Owner Administrator and Editor and Sensor Alert Editor access levels can perform these functions while the Sensor Alert Editor access level can only delete sensor alerts 1 Click on any individual alert row to show exp...

Страница 20: ...or a StarWatch Connect transmitter As described in section 1 3 3 each StarWatch Connect transmitter is connected to three sensors that measure 1 Ambient temperature 2 Liquid level in the cryogenic vessel 3 Pressure in the cryogenic vessel Alerts can be set up to notify users of changes in these measurements see Figure 7 Figure 7 Adding a New Sensor Alert Screen Example ...

Страница 21: ...ype Each sensor only measures one attribute so the Alert Type is automatically selected as Temperature Level or Pressure based on the selected sensor Alert Threshold Select the Threshold Value for the sensor measurement that will be used to determine whether an alert should be generated This threshold along with the current reading will be displayed in the alert Alarm Delay As explained in section...

Страница 22: ...time and time are selected to cover business hours e g 8 a m to 5 p m Notification Types Alert notifications can be sent by phone email and SMS text message Send Alert To Enter the phone number cell phone number and provider or email address for the recipient Send on clear also Check this box to have the alert clearance notification sent to the recipient once the sensor has returned back within it...

Страница 23: ...f 35 1 4 2 Add New Device Alert Device alerts can be created for a StarWatch Connect transmitter or gateway Alerts can be set up to notify users of the power status of a device and whether the device is communicating properly see Alert Types see Figure 8 Figure 8 Adding a New Device Alert Screen Example ...

Страница 24: ...cation will be sent if the StarWatch Connect Website fails to receive readings from a device for the number of intervals specified in the Alert Threshold The minimum number of intervals is 4 For example if a device s Monitoring Interval is set to 5 minutes and the Alert Threshold is set to 4 intervals the StarWatch Connect Website will send an alert notification after 20 minutes of the device not ...

Страница 25: ...p m to 7 a m Weekdays Alerts are active during the specified time window for Monday through Friday Typically the start time and time are selected to cover business hours e g 8 a m to 5 p m Notification Types Alert notifications can be sent by phone email and SMS text message Send Alert To Enter the phone number cell phone number and provider or email address for the recipient Each phone number is ...

Страница 26: ... and click Delete to remove the group If the deleted group has devices the devices within the deleted group will be moved to the All bucket again 1 5 2 Add Devices to a Group 1 Select Device List from the Devices tab see section 1 1 and then click on the group which the device s will be added to 2 Once you have selected the group click Add Devices 3 A selectable list of all devices within your acc...

Страница 27: ...le to you 1 6 Group Alerts A group alert is a single alert that applies to all devices or a subset of devices within a group To create a group alert 1 Select Device List from the Devices tab see section 1 1 and then click on the group that contains the devices for the group alert The resulting page will display all devices and sub groups within the selected group 2 Select Group Alerts located at t...

Страница 28: ...Praxair StarWatch Connect Website User Guide P 15 748 Page 22 of 35 Issued 11 Jul 2016 Revised 12 Oct 2016 Figure 9 Adding a New Group Alert Screen Example ...

Страница 29: ...e sent if when the reading returns to normal see All Clear Acknowledgement If the box is unchecked alerts will be sent at a specified interval until the reading returns to normal If the box is checked alerts will stop being sent when the reading returns to normal or when a user logs into the StarWatch Connect Website and acknowledges the alert Alert Type and Alert Threshold The following alert typ...

Страница 30: ...nnect Website for 5 4 3 60 minutes As another example if a device s Monitoring Interval is 5 minutes and the Alarm Delay is set to 5 an alert will be sent out after a sensor has remained outside its assigned Threshold Value for 5 5 25 minutes Send Notifications Select when alerts should be sent using the choices below For all choices except Always you will enter an active time window with a start ...

Страница 31: ...phone number cell phone number or e mail address is entered as one alert notification Send on clear also Check this box to have the alert clearance notification sent to the recipient once the sensor has returned back within its normal threshold Add Another Notification Click this button to add another notification recipient to the alert Delete This Notification Select to remove the recipient from ...

Страница 32: ...t first occurred Status Current status of the incident Incidents can be viewed in groups according to their status Open Acknowledged Resolved and Closed using the options located below the Status title seeFigure 10 Open The device or sensor is currently in alarm If the alert that generated the alarm has been deleted by the users at Owner Administrator Editor and Sensor Alerts Editor sensor alerts ...

Страница 33: ...ce displays the device ID number the port number and the sensor name from which the alert originated The ID number is also an active link to the device Acknowledge Users can log in and acknowledge an alert If the Acknowledge box was selected when creating the alert see alert set up in sections 1 4 1 1 4 2 or 1 6 selecting Acknowledge will prevent the specific alert from generating any subsequent n...

Страница 34: ... to retain records of all account activity Users can generate as many reports as necessary Figure 11 Reports Screen Example Description of the Reports Dropdown Menu Options Report History Provides a list of all reports issued within the past 90 days On Demand Reports Enables you to create one time reports that are downloaded within seconds into a PDF report Scheduled Reports Provides a list of sch...

Страница 35: ...ach sensor in the reported period Selecting this report will open an additional dropdown menu to select the specific device Alarm History Provides a list of all devices and associated sensors in the account and any alerts that have occurred for each device and associated sensors within the report period If no alert occurred for the sensor or the device it is recorded as There is no data for this d...

Страница 36: ...requency Next Run Date Time for the scheduled report and Time Zone selected Figure 12 Generating a Scheduled Report Screen Example Description of Scheduled Report Screen Items Name Each report must be given a name during the report schedule creation Email Address The report will be sent to the email address es entered here Multiple emails can be added as report recipients and must separated by com...

Страница 37: ...he Users menu tab is only visible for users with Administrator or Owner access levels Figure 13 Users Screen Example Description of Screen Items and Links Name The first and last name of the user Username The user name that has been assigned to the user Email The email address associated with the user Role The role that has been assigned to the user The following access levels are available Owner ...

Страница 38: ...site Only the List view is active for StarWatch Connect Profile Select edit to change the following attributes for the user Username First Name Last Name Email Address and Role Group Permission Select edit to select which device groups the user can access Delete Select to permanently delete a user and their access to the account Add New User Click this button to create a new user see Figure 15 Pre...

Страница 39: ...Praxair StarWatch Connect Website P 15 748 User Guide Issued 11 Jul 2016 Revised 12 Oct 2016 Page 33 of 35 Figure 14 View User Screen Example Figure 15 Add New User Screen Example ...

Страница 40: ...gure 16 My Account Screen Example Description of Screen Items Preferences Select edit to select the default view that you see on logging into the StarWatch Connect Website Only the List view is active for StarWatch Connect Profile Select edit to change the following attributes First Name Last Name and Email Address Password 1 Select edit to change the password 2 Enter the old password 3 Enter the ...

Страница 41: ...e 35 of 35 Chapter 6 Help This chapter covers the following How to Access Technical Support Information Resources for User Manual and Operational Guide 1 Select Help located at the upper right corner of the screen to access technical support information see Figure 17 Figure 17 Help Screen Example ...

Страница 42: ......

Страница 43: ...PRAXAIR StarWatch Connect Website P 15 754 User Guide Issued 11 Jul 2016 Revised 12 Oct 2016 APPENDIX A STARWATCH CONNECT REGULATOR STATEMENT ...

Страница 44: ...Appendix A User Guide P 15 754 Issued 11 Jul 2016 Revised 12 Oct 2016 ...

Страница 45: ...vice complies with Industry Canada licence exempt RSS standard s Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitat...

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