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500Wi OM
9. WARRANTY AND CONSUMER INFORMATION
POWERHOUSE® GENERATOR WARRANTY
Generators are covered by this warranty from the date of original retail purchase for a period of 1 year for
residential use and 6 months for commercial applications. Units used in rental fleets, reconditioned or as
demonstration models will be considered commercial usage. The warranty coverage is continual from the original
date of purchase, and does not restart upon the replacement of any part or complete unit. Individual parts
replaced at any point during the warranty period are only eligible for warranty coverage for the balance of the
original warranty period.
Eligibility
To be eligible for warranty replacement, the product must be purchased in the United States or Canada from an
authorized Coast Distribution dealer. This warranty applies to the original retail purchaser only, and is not
transferable. Proof of purchase and the serial number is required.
Coverage
Pre-approved parts and labor costs will be covered by POWERHOUSE® for any failure that is proven to be a
failure in material or workmanship under normal use during the applicable warranty time period. This coverage is
limited to parts, labor and ground shipping of repair parts. It is the responsibility of the end user to return the
product to the nearest authorized repair center as directed by the warranty administration center. If in the event
that the generator is deemed to be not repairable or the necessary repair would be economically unfeasible, the
warranty department will authorize its prepaid return to the nearest Coast Distribution location and Coast will
prepay the returned shipping to the dealer, repair center or consumer. The Coast Distribution System, Inc.
reserves the right to repair or replace any part or unit at its option. The Coast Distribution System, Inc. may
request defective parts to be returned. Anything replaced under warranty becomes the property of The Coast
Distribution system, Inc.
To Obtain Warranty Service
Do not return this generator to the store where you purchased it. Contact any authorized dealer or contact our
national customer service center at:
Phone: 1-877-544-4449 (8am to 6pm ET)
Fax: 1-800-263-0280
E-mail:
If contacting us by fax or e-mail, be sure to include a description of the problem as well as all return contact info
such as address, phone number, fax number, e-mail, etc. Engine serial number, barcode number and proof of
purchase are required.
Exclusions
THIS WARRANTY DOES NOT EXTEND TO PARTS AFFECTED OR DAMAGED BY ACCIDENT AND/OR
COLLISION, NORMAL WEAR, FUEL CONTAMINATION OR DEGRADATION, USE IN AN APPLICATION FOR
WHICH THE PRODUCT WAS NOT DESIGNED OR ANY OTHER MISUSE, NEGLECT, INCORPORATION OR
USE OF UNSUITABLE ATTACHMENTS OR PARTS, UNAUTHORIZED ALTERATION, OR ANY CAUSES
OTHER THAN DEFECTS IN MATERIAL OR WORKMANSHIP OF THE PRODUCT. THIS WARRANTY DOES
NOT EXTEND TO NORMAL MAINTENANCE ITEMS SUCH AS BELTS, HOSES, SPARK PLUGS, WHEELS
AND FILTERS PAST THE FIRST SCHEDULED REPLACEMENT OR SERVICE INTERVAL FOR THESE ITEMS
WHICHEVER COMES FIRST.
Disclaimer of Consequential Damage and Limitation of Implied Warranties
THE COAST DISTRIBUTION SYSTEM, INC. DENIES ANY RESPONSIBILITY FOR LOSS OF TIME OR USE OF
THE PRODUCT, TRANSPORTATION, COMMERCIAL LOSS, OR ANY OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGE. ANY IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THIS
WRITTEN LIMITED WARRANTY.
Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or
limitation of incidental or consequential damages. Therefore, the above exclusions and limitations may not apply
to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to
state.
Replacement Parts Availability
To purchase replacement parts please refer to the
www.powerhouse-products.com
website.
