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POWERKING 1-800-344-3371 [email protected]
Thank you for choosing QV TOOLS Products. We're here to ensure that your experience is perfect. In
some rare instances, you may need some help with a warranty claim.
Please call us at 1-800-344-3371.
Product must be registered to activate the warranty. Warranty registration is below. Warranty begins from
date of purchase.
Engine Warranty
Kohler engines are covered with a 3-year commercial and 3-year residential warranty for Command Pro
series. Parts and Labor are covered as well. Power King engines by Lifan are covered with a 1-year
residential warranty. QV Power 3pt 40hp gear box warranty 1-year. Visit your engine manufacturer for
warranty details or visit
www.QVTools.com.
Equipment warranty
Manufactures defects of chassis and component parts are covered for 1 year. Only parts are covered.
Shipping cost is not covered.
QV Tools will replace any part that is proven to be defective in material or workmanship. This warranty is
not valid for products or parts affected or damaged by accident, collision, normal wear, fuel
contamination, abuse, neglect, misuse, alteration and/or unsuitable use or unauthorized parts.
Transportation charges to and from service centers, if assigned, is not covered. Shipping cost of product
for repair is not covered. Labor to repair equipment is not covered. Consumable parts such as brake
pads, tires, racks, splines, grinding teeth, blades, bar blades, etc. are not covered under warranty. Power
King has all replacement parts at value pricing.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you
sign the delivery receipt without inspecting the shipment. you will be responsible for filing a freight claim
and arranging for a repair or return of the damaged goods.
Concealed damage claims must be reported immediately.
Suspected Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you
suspect concealed damage, notate
"Possible Freight Damage" on the delivery receipt while the
driver is present. This way, if you discover later that the product is damaged, the remedy of a
freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged,
please (a) REFUSE
DELIVERY and (b) Call where you purchased the item Immediately so the dealer can process the
appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any
mechanical problems. If you think your product is defective,
call QVTools at 1-800-344-3371
. In most
cases, it's a simple issue that can be resolved over the phone. We have expert technicians standing by to
help resolve your issue. Please have your model number and serial number available and your proof of
purchase receipt for faster service.
Original Owner Warranty
Warranty is non-transferable and covers the original owner only who purchased from a QVTOOLS
authorized dealer.
