Power Computing Power 100, Руководство пользователя

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Troubleshooting
54
Power 100/120 User Guide
For Technical Support, Call 1-800-708-6227
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Try using a different keyboard. (Turn off the computer before switching keyboards.)
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Try using a different start-up diskÑthe Disk Tools ßoppy disk or the Mac OS CD-ROM,
for example. If the keyboard works, there is a problem with the system software on your
normal start-up disk. Reinstall the system software as described in ÒReinstalling system
softwareÓ on page 58.
You see a dialog box with a bomb.
This indicates a software problem.
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If there is a number in the dialog box, write it down for future reference. Make note of
what you were doing when the error occurred.
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Restart the computer. See ÒRestarting the computerÓ on page 51 earlier in this appendix.
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Verify that the applications, system extensions, and control panels on your computer are
compatible with your system software. You may need to update some of your software.
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Restart your computer without extensions. (To restart without extensions, hold down the
Shift key as you restart.) If your software works properly, you probably have an
incompatible system extension or control panel. See Macintosh Guide for information
about using the Extensions Manager control panel to isolate the problem.
You cannot launch a program or it quits unexpectedly.
This usually indicates that there is not enough RAM for the program to run. A dialog box
may appear, indicating insufÞcient memory as the source of the problem.
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Quit programs to free up memory, then launch the application you want to use.
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Restart the computer to clear memory. See ÒRestarting the computerÓ on page 51, at the
beginning of this appendix.
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Use the Get Info window to allocate more memory to the program. See Macintosh Guide
for information about Get Info.
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Turn on virtual memory to use some of the computerÕs hard disk space as RAM. See
Macintosh Guide for information about turning on virtual memory.
■ Install additional memory modules. See ÒIncreasing memoryÓ on page 21 for
information.
Contacting Technical Support
If you have a problem with your computer that you canÕt resolve with the information in this
manual and appendix, contact Technical Support at 1-800-708-6227 for assistance.