Troubleshooting
For Technical Support, Call 1-800-708-6227
Power 100/120 User Guide
53
A hard disk icon does not appear on the Mac OS desktop.
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If the start-up hard disk is internal, restart your machine.
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If the hard disk is external, verify that it is connected and terminated properly, and that it
has a unique SCSI ID. Make sure that there are no SCSI ID conßicts. See ÒUsing SCSI
devicesÓ on page 41 for information.
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If the disk is your start-up disk, start up your computer from the Disk Tools ßoppy disk or
Mac OS CD-ROM. Use the Disk First Aid program to check and repair your disk. (See
the Disk First Aid entry in Macintosh Guide for instructions.) If repairing the disk does
not solve the problem, reinstall the system software as described in ÒReinstalling system
softwareÓ on page 58.
You cannot read a ßoppy disk.
This can indicate a damaged disk or one that is not initialized.
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If a ßoppy disk has never been used, it may not be initialized. See Macintosh Guide for
instructions on how to initialize disks.
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If the disk is damaged, try using the Disk First Aid program to repair it. See Macintosh
Guide for instructions about using Disk First Aid.
The mouse pointer does not move when you move the mouse.
This can indicate a system software problem, a problem with your mouse, or a problem with
a program that you are running.
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Turn off the computer and verify that the mouse is connected properly. See ÒConnecting
the mouse and keyboardÓ on page 6 for information.
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Try using a different mouse or input device. If it works, there is a problem with the
original mouse.
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Try using a different start-up diskÑthe Disk Tools ßoppy disk or the Mac OS CD-ROM,
for example. If the mouse works, there is a problem with the system software on your
normal start-up disk. Reinstall the system software as described in ÒReinstalling system
softwareÓ on page 58.
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If the problem continues, you may be using an incompatible program. Verify that the
applications, system extensions, and control panels on your computer are compatible
with your system software.
No characters appear on the screen when you type.
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Use the mouse pointer to click in the window in which you want to type. This ensures
that the program is active and that you have an insertion point for your text.
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Turn off the computer and verify that the keyboard is connected properly. See
ÒConnecting the mouse and keyboardÓ on page 6 for information.
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