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8.0 Warranty & Service

Standard Warranty Term & Conditions

12 Months Free Warranty - register today

To receive your 12 months free warranty please complete the form supplied
with the boiler or simply call

heateam

, the service of Baxi Heating UK Ltd on

0800 731 1644.

Our promise to you

If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled engineers. If your installer can’t resolve the problem for you, we
will do everything we can to get an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory consumer rights.

What you need to do if you experience a problem with your heating system
or the operation of the boiler

You should always contact your installer first, because the fault may not be
related to the boiler. If your installer confirms that the fault is within the boiler
it self and he/she can’t repair it, our friendly customer service team is on hand
to help. Simply call our service division

heateam

0844 871 1560

to book an

engineer visit or for any general advice that you may need. Our contact centre
is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am -
2pm, excluding Christmas Day and New Years Day.

When calling

heateam

it would be helpful if you could have the following

information to hand:-

boiler serial number (see opposite).

boiler make and model number.

Your installer name and address details.

Proof of purchase (if you do not have the boiler serial number).

What this warranty covers

Free of charge repair or replacement of components found to be faulty from
manufacture.

Free of charge replacement of the complete unit provided always that the
failure is related to a manufacturing fault that cannot be repaired or is
uneconomic to repair.

The warranty runs for 12 months from the date your product is installed.

What this warranty does not cover

Repairs to boilers which haven’t been installed and commissioned properly,
and as set out in the installation instructions (this includes the need to flush the
system effectively and add a suitable corrosion inhibitor).

Any damage caused by hard water scale deposits and/or aggressive water
resulting from corrosion.

Any other defects or failures, either in the connected heating system or
outside of the boiler itself.

Faults caused by inadequate supply of electricity, gas or water to the property.

Installations within commercial settings for which this boiler was not designed.

Reimbursement of any third party repair or replacement costs that we haven’t
been told about or agreed with you in advance.

Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including
repair delays caused by factors outside our reasonable control.

Annual Service

To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family can
continue to enjoy heating and hot water comfort.
To arrange an annual service from one of our Baxi Heating UK Ltd heating
experts, please call Tel: 0844 871 1555.

All descriptions and illustrations provided in this leaflet have been carefully

prepared but we reserve the right to make changes and improvements in

our products which may affect the accuracy of the information contained in

this leaflet. All goods are sold subject to our standard Conditions of Sale

which are available on request.

Serial Number

Date of Installation

Installer Details (name, address and contact number(s))

Please complete the boxes below

Label

Lower Door
Panel

P O T T E R T O N