• Remove the USB Dongle and turn ‘OFF’ the Penguin switch. Reboot
your computer. Now re-insert USB dongle, wait 10/15 seconds and turn
Penguin switch back ‘ON’
• Although your Penguin is plug & play, it is worth making sure your
computer is up to date with the latest drivers / operating software for
pointing devices
• Check that the sensor on the underside of the Penguin isn’t covered and
has a clear line of sight to the surface below. Also check that your Penguin
has not been dropped which could dislodge the laser
• Try using the Penguin on a mouse mat / unreflective surface
• Make sure the charging cable is firmly attached into the USB port of your
computer and the DC end is firmly pushed into the front of the Penguin.
The ‘P’ Logo should light an orange colour. Recharge directly via a USB
port on your computer NOT via a multi-USB hub.
• Try your Penguin mouse on a different PC/laptop to check if the issue is
still present.
If you attempt all of the above suggestions and still there appears to be a
problem, please contact your supplier.
IMPORTANT INFORMATION
Health
Long periods of time at your workstation without regular breaks may cause
discomfort. Should discomfort persist, see a qualified health professional.
User advice/Maintenance
Try to avoid contact with strong medicated hand creams/sanitisers whilst
using the Penguin mouse. Regularly remove dust and dirt build-up from the
underneath of your Penguin mouse to ensure a smooth glide movement.
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