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Chapter 2: Using Basic Features
Now that you’re familiar with your phone’s user interface and how to interact with it, you’re
ready to perform basic phone tasks that you’ll use on a daily basis. At the end of this chapter,
you’ll become expert at handling multiple calls at one time, manipulating incoming and
active calls, and accessing directories and lists so you can perform tasks quickly and efficiently.
Calling, answering, holding, and ending calls
Ignoring, rejecting, forwarding, and transferring calls
Setting up conference calls
Enabling Do Not Disturb
Listening to voicemail
Handling Directories, Recent Calls, and Favorites
Customizing ringtones
Controlling phone volume
Using headsets
Managing shared lines
In this chapter, you’ll learn about :
Your phone can handle multiple calls at a time. However, only one active call — the call that has
audio associated with it — can be in progress at any given time. In addition to the active call,
your phone may have multiple other calls that are either held, or in an incoming or ringing state.
Your administrator can set up your phone to have up to 12 lines (for the VVX 500) or 16 lines
(for the VVX 600). Lines can have unique extension numbers, or they can have the same
extension number as other lines.
How Your Phone Handles Calls
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