14
8. Troubleshooting
Problem
Diagnostic Tips
The scanner window is dirty. Clean the scanner
window as described in the “7. Maintaining the
Scanner” section.
The presented barcode type is not enabled. Use
the Programming section to tell the scanner to
accept that type of barcode.
The host has disabled the scanner. Check host
setup.
The scanner is on but cannot
read barcodes. The LED
stays blue.
The barcode type presented is not supported by the
scanner.
The scanner is on, but the
motor is not running; the facet
wheel is not rotating. A
barcode cannot be read.
The LED is intermittently
flashing blue.
The scanner has entered into the sleep mode.
Press the push button on the front of the scanner to
wake up the scanner, or present an object close to
the scan window.
The LED remains purple
Possible failure of the scanning safeguard circuit.
Disconnect the scanner from its power source
immediately and contact your dealer.
There is no proper handshaking with the POS
system. Switch on the POS system and check
connection and communication settings.
A stray barcode is sitting somewhere in the scanner
field of view. Remove all barcode labels from the
scanner’s scan volume and try again.
The scanner does not accept
more than two or three
barcode labels.
The scanner cannot send the data to the POS
system. Make sure that all cables are connected
and your POS system is ready to receive data.
The communication cable is not connected to the
correct port of your POS system. Refer to the
manual of your POS system to locate the serial port.
The communication settings of the system and
scanner do not match. Adjust the settings so they
match.
The communication cable does not suit your POS
system. Contact your dealer for the correct
communication cable.
A barcode is read by the
scanner but not accepted by
the POS system.
The software running on the POS system does not
support the data format of the barcode label.