PRSL Series IV Slushie Machine
E&OE
©2017 Polycool
14
Troubleshooting
Some maintenance activities described may be beyond the scope of some users. For procedures
that you are not comfortable with or have the tools or experience for, have the unit serviced by a
service center or qualified technician.
The following information may assist in identifying a problem and rectifying it.
Note
: Some procedures listed here may need to be performed by a service center or qualified
technician.
• If problems persist after following all suggested actions, contact a service center or
qualified technician.
Machine not operating.
Possible Fault
Action
No electrical supply
Check that mains electricity is available and the machine is properly connected to it.
Overload protector tripped
The machine overload protector has tripped due to overheating. The machine will switch on
again automatically once cooled. Ensure that the machine has enough space around it for
ventilation. Ensure that compressor cooling fan and heat exchanger are clean.
Machine runs, but not cooling drink mixture.
Possible Fault
Action
Cooling unit not ON
Ensure the compressor master switch is in the ON position.
Tank cooling switches not ON
Ensure the cooling mode switches are correctly set for slush or juice mode.
Tank thermostat not cool enough
Adjust thermostat to colder setting.
Machine runs and cools, but vibrates, clicks on and off or is noisy.
Possible Fault
Action
Machine not level
Ensure the machine is installed on a flat, level surface.
Drink solution lacks sugar
Correct the sugar to water ratio (6.5 parts water to 1 part sugar or 13% sugar minimum) of
the drink solution.
Drips trays filling and/or dispensers leaking.
Possible Fault
Action
Dispenser not sealing
Check that dispenser is correctly assembled. Check O-ring for wear, dirt or damage
– clean
or replace O-ring as required.
Tank not sealing
Check that tank seal and tank are correctly assembled. Check seal for wear, dirt or damage
– clean or replace seal as required.
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