248.327.4390 Main
800.676.3995 Support
July 2018
6.
Placing a Call on Hold: Press the
HOLD
softkey (or the 3
rd
button down, to the left of the keypad)
7.
Taking a Call off Hold:
a.
Press the
RESUME
soft key; or
b.
Press the Line key next to the corresponding line that is on hold
8.
Conference Calls:
a.
3-way conference calling is included
b.
Dial the first number (either internal or 10-digit external number) and wait for the party to
answer
c.
Press the
CONF
soft key (this will put the first caller on hold)
d.
Dial the second number (either internal or 10-digit external number) and wait for the party to
answer
e.
Press the
CONF
soft key again and all 3 parties will be on the line
9.
Voicemail:
a.
To Set-up your voicemail message for the first time:
i.
Press the Envelope icon. Your default Access Code is
4321.
ii.
You will hear “This is the Main Menu of your mailbox”
1.
To hear your messages, press 1
a.
To delete your message, press 7
b.
To save your message, press 9
2.
To change your Access Code, press 2.
a.
Enter your new access code.
b.
Press 1 to use the access code.
c.
Press * to return to the Main Menu and not save the new access code
3.
To record your name, press 3
a.
Record your name after the tone, then press #
b.
To listen to the recording, press 1
c.
To use the recording, press 2
d.
To record again, press 3
e.
To delete your recording and return to the previous menu, press 4
4.
To record a personal welcome message, press 4
a.
Record your greeting after the tone, then press #
b.
To listen to the recording, press 1
c.
To use the recording, press 2
d.
To record again, press 3
e.
To delete your recording and return to the previous menu, press 4
5.
To record a message, press 5
6.
To select your mailbox greeting, press 9
b.
To call another extension’s voicemail box:
i.
Press 8+extension number, then press Dial (or pick up the handset).
ii.
When you hear the voicemail greeting, press *
iii.
Enter your access code
c.
Accessing voicemail from outside the office:
i.
Call the Business Telephone Number, then enter your extension (or if calls only ring your
extension, wait for your voicemail greeting to answer)
