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About This Manual

Polycom, Inc.

Customer Support

Recognizing that technology alone cannot solve today’s complex challenges,

Polycom Global Services provides the industry’s best technical support staff

and programs to let you concentrate on the task at hand. VMC 1000 users can

select from a variety of support solutions to obtain the level of support that

best meets their needs.
Before contacting your Polycom Global Services representative for technical

assistance, gather as much information as possible about your situation. Any

information you can provide helps us assess the problem and develop an

appropriate solution.

Polycom Global Services Telephone

If you have comments or questions about VMC 1000 or if you need technical

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Содержание Video Media Center VMC 1000

Страница 1: ...Video Media Center VMC 1000 User Guide Version 1 0 3 ...

Страница 2: ... reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of Polycom Inc Under the law reproducing includes translating into another language or format As between the parties Polycom Inc retains title to and ownership of all proprietary rights with respect to the software contained within its products The software is prot...

Страница 3: ...1 About the VMC 1000 1 Key VMC 1000 Features 2 RSS 2000 Registration and Monitoring 2 Content Creation and Publishing 2 Content Editing 3 Content Backup 3 Security and Access Control 3 VMC 1000 System Monitoring 3 Reporting 4 Key Concepts 4 Realm 4 Roles 5 Site Administrator 5 Content Owner 5 Viewer 5 Category 5 Channels 5 Programs 6 Groups 6 Resource Bin 6 2 Getting Started with the VMC 1000 Over...

Страница 4: ...tems 17 RSS 2000 Resource Bin Items 18 Adding a New Folder 18 Moving Items Between Folders 20 Adding New Resource Bin Items 20 Adding New Streaming Media 21 Adding New Downloadable Media 21 Adding New Thumbnails 22 Adding New Slides 22 Editing Resource Bin Items 22 Deleting Resource Bin Items 23 Searching the Resource Bin 23 About Channels 25 About RSS 2000 Channels 25 Adding or Editing a New Chan...

Страница 5: ... a Program s Downloadable Media 46 5 Using the Media Editor Overview 47 About Media Editor 47 Editing Video Content 47 The Timeline Area 49 The Slide and Caption Preview Area 49 The Timeline Area 50 Filtering Events 50 Adding Slides Chapters or Captions 50 Enabling Continuous Captioning 51 Displaying Transcript Text 51 Trimming Video 51 6 Creating Reports Overview 53 About Aggregate Program Report...

Страница 6: ...Video Media Center VMC 1000 User Guide vi Polycom Inc Setting Page Print Margins 57 ...

Страница 7: ... part of the Video Media Center VMC 1000 documentation set which includes The Video Media Center VMC 1000 User Guide This document The Video Media Center VMC 1000 Administration Guide Explains how to connect the VMC 1000 appliance to your network and enable it to manage video conference calls from the RSS 2000 The Video Media Center VMC 1000 Release Notes Describes the product release This documen...

Страница 8: ...talics New terms book titles or emphasis for example According to the VERITAS Cluster Server User Guide crash tolerant applications are sometimes referred to as cluster friendly applications code Computer output command references within text and filenames for example Performs the initial configuration and reads the vcsrc file code bold Command line entries for example Type cp default_group ini gr...

Страница 9: ...s to obtain the level of support that best meets their needs Before contacting your Polycom Global Services representative for technical assistance gather as much information as possible about your situation Any information you can provide helps us assess the problem and develop an appropriate solution Polycom Global Services Telephone If you have comments or questions about VMC 1000 or if you nee...

Страница 10: ...Video Media Center VMC 1000 User Guide x Polycom Inc ...

Страница 11: ...ecorded by RSS 2000 devices by periodically polling all registered RSS 2000 servers for a list of live and archived calls After each request the VMC 1000 compares the current list with a list obtained by the previous request and discovers the difference between the two states i e which live conferences and recorded files were added The VMC 1000 uses this information to create assets Resource Bin i...

Страница 12: ...trator selects during setup The following figure shows how the VMC 1000 works as part of the Polycom video conferencing solution Key VMC 1000 Features The following are important features of the VMC 1000 RSS 2000 Registration and Monitoring The VMC 1000 registers an unlimited number of RSS 2000 devices Once registered the VMC 1000 monitors the state of the RSS 2000 devices A link to the RSS 2000 n...

Страница 13: ...urity and Access Control The VMC 1000 supports the following types of user authentication LDAP Authentication Integration with LDAP enables the VMC 1000 to authenticate a user s login against the company directory A user once authenticated is associated with a VMC 1000 group and role that defines authorized user permissions and access rights Local Database Authentication If a company does not have...

Страница 14: ...gram Reports Program Summary Report Media Viewing Report Viewer Activity Report Program Popularity Report Domain Summary Report The VMC 1000 also includes four Program Reports that allow the Site Administrator and Content Owner to get information about a particular program or user VMC 1000 includes following Program Reports Question Submission Viewer Attendance Media Viewing Records Detailed Progr...

Страница 15: ...age Viewers Programming the Resource Bin and Reports Content Owners have the authority to add edit and delete Viewers upload streaming and downloadable resource files add edit and delete channels and programs Content Owners manage only those channels and programs that they create Viewer The Viewer is a user who has been granted access to the VMC 1000 Viewer Portal Category A category is the top le...

Страница 16: ...program to specified groups Resource Bin The Resource Bin is a virtual file system for all streaming and downloadable files uploaded into the VMC 1000 In order to create a program with streaming files or streaming and downloadable files you must first populate your Resource Bin In the Resource Bin you can Upload new resources View or edit information associated with existing resources Organize Res...

Страница 17: ...at gives them access to the VMC 1000 When the VMC 1000 uses an enterprise LDAP system for user authentication the users log in using their regular LDAP credentials In addition to the VMC 1000 secure logon system and secure page encryption the VMC 1000 has implemented a Domain Level Security System DLSS The VMC 1000 domain is a logical partition of content users and media A domain has its own Categ...

Страница 18: ...ns provided by your IT department to recover your password Logging in as a Site Administrator or Content Owner Site Administrators and Content Owners can bypass the single Login page for all users and directly log into the Video Media Center Administrative UI by using a URL that has the following convention http server vmc broadcast home home jhtml where server is the name of the web server where ...

Страница 19: ...activate the menu by clicking the menu option in the left navigation menu For those menu options that have sub options the sub options open up Simply click the sub option and the next page loads The VMC 1000 UI menu is generated according to the logged in user s role This means not all menu options are available to all users For more information on user roles please see Chapter 2 Getting Started w...

Страница 20: ...Video Media Center VMC 1000 User Guide 10 Polycom Inc ...

Страница 21: ...ach user is assigned one or more roles which defines a set of permissions allowing access to certain areas of the application For more information users and roles please refer to Chapter 1 About the VMC 1000 Only a domain using the VMC 1000 realm allows a Site Administrator to manage individual users If the domain uses an LDAP realm user characteristics are read from the datastore and cannot be ed...

Страница 22: ...lycom Inc 2 Click Add Users The Users New User page appears 3 Supply the required information including which groups the new user should belong to 4 Select a group 5 Click the Save button Editing a User To edit a user 1 From the menu click Users ...

Страница 23: ...ick the Save button Changing a User s Password To change user s password 1 From the menu click Users 2 Click Show Users 3 Click the Edit icon to the right of the appropriate user name 4 Click Change Password 5 Make the password change on the subsequent page and click Save 6 Click the Save button IMPORTANT When you change a user s groups you could be affecting their access to some features media an...

Страница 24: ... select which user inherits the deleted user s programming and resources Emailing a User To email a user 1 From the menu click Users 2 Click Show Users 3 Select the user s you want to email by clicking the check box to the left of their names IMPORTANT If the System Administrator deletes a user from an LDAP realm and that user owns programs and resources then the system administrator must reassign...

Страница 25: ...down menu to the top left of the screen and click the Go button The Users Send Email page appears 5 Confirm that you want to perform this action on all selected users by clicking OK in the dialog box that pops up 6 Fill out the subject line and body message in the fields provided 7 Click the Send button ...

Страница 26: ...Video Media Center VMC 1000 User Guide 16 Polycom Inc ...

Страница 27: ...upload new resources view or edit information associated with existing resources and view shared resource files When you create a program you are prompted to choose files from the Resource Bin If your Resource Bin is empty you cannot create a useful program Resource Bin Items Resource Bin items consist of the following Streaming Media Video files in Windows Media format only Thumbnails Images that...

Страница 28: ...dministrator or Content Owner assigns this video stream to a person who then owns it This person becomes the only one who can edit the program There are two ways to populate the Resource Bin with streaming video When you connect to the RSS 2000 streaming video is automatically uploaded to the Resource Bin in the VMC 1000 The second way involves the purchase of the Upload External Content feature U...

Страница 29: ...splays with the previously opened folder highlighted in yellow 4 Select the folder in which you want to add your new folder by clicking it 5 Click the Add button The Resource Bin New Folder page appears 6 Provide a name for the folder the access level you want to assign to it and an optional description 7 Click Save to create the folder ...

Страница 30: ...ia Management 2 Click Resource Bin 3 Click the New Item button at the top of the resource listings The Resource Bin displays with the previously opened folder highlighted in yellow 4 Select the folder in which you want to create the item 5 Click Add 6 Select the radio button for the item type you wish to add 7 Click Next If the item you wish to add is a file that must be uploaded to the Resource B...

Страница 31: ...0 2 Select whether the media file uploaded is Audio or Video 3 Specify the bitrate of the uploaded file You can use an approximate value from the pull down menu or specify and exact value which can be text For Windows Streaming Media files the bitrate is extracted from the file itself during upload and a value is shown in the bitrate field 4 Specify a Display Name 5 Enter an optional description f...

Страница 32: ... New Resource Bin Items on page 20 2 Select Access Level for the slide 3 In the Display Name field enter the name for the slide presentation 4 In the Description field enter a description for the slide presentation 5 In the Slide Size field enter the dimensions for how the slide presentation displays in a program 6 In the Owner field enter the name of the owner of the slides 7 Click the Save butto...

Страница 33: ...e checkbox to the left of the item name for any items you wish to delete 6 Click the Delete button You are asked to confirm the deletion 7 Click OK to delete the items or click Cancel to return to the default Resource Bin view Searching the Resource Bin The Resource Bin search allows you to find resources based on keywords and a variety of attributes A simplified version of Resource Bin search is ...

Страница 34: ...urce Bin Search Results page appears You can search resources by additional attributes including media type format bitrate and upload status To use the advanced search 1 Click Media Management 2 Click Resource Bin 3 Enter your keyword in the text box to right of the words Search Names ...

Страница 35: ...he middle level of content hierarchy A channel is a container for programs generally of the same subject matter Once content has been added to a channel owned by someone only the person who owns the channel can edit the content once it has been moved to this channel Channels are owned by a Site Administrator or a Content Owner However any Site Administrator can access and modify any program or cha...

Страница 36: ...ription which appears on the Viewer side channel page The long description can include HTML if your domain is configured to allow this 7 If you do not want the channel to appear on the Viewer Portal right away click the Suspended Channel radio button You can then populate the channel with programs prior to making it active 8 Click the Edit icon in the Channel Image section to select a thumbnail im...

Страница 37: ...r entering additional keywords that do not appear in titles or descriptions 3 Click the Next button to continue and review the channel information on the Channel Summary page Review Channel Summary Information To review channel information 1 Review the Channel Summary page 2 Make any changes by clicking the Edit icon for that section of the wizard 3 Click the Save button Copying and Pasting Channe...

Страница 38: ...ia URLs and corresponding metadata to be used when integrating the VMC 1000 content with an external site or application About Conference Call Channels A Site Administrator can enable VMC 1000 to capture live video conference feeds from the RSS 2000 VMC 1000 then saves the stream as a program and automatically creates a channel called conference calls adding the associated date of the stream in th...

Страница 39: ... which the program resides For more information about how programs work with categories and channels see Chapter 1 About the VMC 1000 Understanding Program Access Status Program access describes whether the program is accessible by Viewers Each program has a number of attributes that define whether the program is available to Viewers and if so under what conditions These are Program Completeness S...

Страница 40: ...hannel Suspended The channel that contains the program has been suspended None of the programs in a suspended channel are accessible Pending The Start Listing Time has not been reached yet Expired The End Listing Time has been reached No Groups The program is group restricted but no groups are specified The program is therefore not viewable by anyone Hidden Encode Only programs are not meant for v...

Страница 41: ...abled in order to add a program you must first establish at least one channel Please see the About Channels section in this chapter for more information 1 From the menu click Programming 2 Click the Add Program icon The Program Creation Wizard appears 3 Select the VOD option 4 If you have already created a program with attributes that you want to copy to this program and saved it as a Master Progr...

Страница 42: ...e channel you want to create the program in or create a new channel 2 Enter the program name This name appears to Viewers to identify the program 3 Fill in descriptions and search keywords this is optional The more keywords you enter the more likely your program is to come up in a program search 4 Click Next to continue The Program Listing page appears ...

Страница 43: ...ose to not list the program yet by saving it as a draft for publishing later 2 Under End Listing enter an expiration date time if you would like the program to expire at a certain date When this time is reached the program is no longer listed on the Viewer Portal or available to Viewers 3 You can choose to suspend the program Suspending the program removes it from the Viewer Portal and makes it un...

Страница 44: ...Media page appears If you do not select a thumbnail the system uses the default thumbnail set by your Site Administrator typically a company logo 3 Click the Edit icon in the Streaming Media section to associate streaming media with this program The Resource Bin page appears The Resource Bin filters media items to show only the appropriate streaming item types that you can add to the program type ...

Страница 45: ...ection to associate downloadable media with this program The Resource Bin page appears 9 Select the downloadable media from the Resource Bin listing 10 Click Continue The Program Media page appears 11 Click Next The Program Access page appears NOTE Whether or not you check the Use Embedded Player option Live Calls and Recorded Calls with screen capture H 239 content are always created using a stan...

Страница 46: ...ou want to make this program a Private Program by requiring a private code 3 If user defined private codes are allowed you must either enter a code or click the Generate button to create a random one 4 If user defined codes are not allowed you must click the Generate button 5 If you create a hidden private program uncheck the Publish in Listings checkbox NOTE If you uncheck the Publish in Listings...

Страница 47: ... users are able to view the program 7 If you want to make a program accessible to all Viewers check the Check All checkbox under Assigned Principals 8 Click the button 9 Click Next to continue The Program Summary page appears Reviewing the Program Summary Page To review the Program Summary page 1 Review the Program Summary page for accuracy 2 You can toggle the status of the program by clicking th...

Страница 48: ...in this chapter for more information 1 From the menu click Programming 2 Click the Add Program icon The Program Creation Wizard page appears 3 Select the Scheduled Rebroadcast option 4 If you have already created a program with attributes that you want to copy to this program and saved it as a Master Program select a program to copy attributes from the drop down menu If not then please continue wi...

Страница 49: ... is optional The more keywords you enter the more likely your program is to come up in a program search 4 Select the Use Embedded Media Player for Media checkbox if you want this program s media content items to be launched in a branded pop up window 5 Click Next to continue The Program Listing page appears NOTE Whether or not you check the Use Embedded Player option Live Calls and Recorded Calls ...

Страница 50: ... you would like the program to expire at a certain date When this time is reached the program is no longer listed on the Viewer Portal or available to Viewers 3 Under Broadcast History click the Show and Hide link to show or hide the start dates and times for previous broadcasts of this program 4 Under Broadcast Times enter multiple start times for this program Be sure to check the checkbox for an...

Страница 51: ...dia page appears If you don t select a thumbnail the system uses the default thumbnail set by your Site Administrator typically a company logo 3 Click the Edit icon in the Streaming Media section to associate streaming media with this program The Resource Bin page appears The Resource Bin filters media items to show only the appropriate streaming item types that you can add to the program type 4 O...

Страница 52: ...ia content items to be launched in a branded pop up window 8 Click the Edit icon in the Downloadable Media section to associate downloadable media with this program The Resource Bin page appears 9 Select the downloadable media from the Resource Bin listing 10 Click Continue The Program Media page appears 11 Click Next The Program Access page appears Setting Program Access NOTE You can only upload ...

Страница 53: ...st click the Generate button 5 If you create a hidden private program uncheck the Publish in Listings checkbox 6 If the Viewer Groups option has been enabled search for users and groups and select the groups and users you want to have access to this program by clicking the checkbox next to that group Only members of these groups and specified users are able to view the program 7 If you want to mak...

Страница 54: ...e the status of the program by clicking the Program Status icon at the top of the page 3 Click Save to save your program Editing a Program To edit a program 1 From the menu click Programming 2 Choose the appropriate browsing mode by selecting either the All Channels or All Program option 3 Navigate to the program you want to edit 4 Click the Edit icon for the program you want to modify ...

Страница 55: ...opy and paste program URLs 1 From the menu click Programming 2 Choose the appropriate browsing mode by selecting either the All Channels or All Programs option 3 Navigate to display a list of programs 4 Click the URL icon next to a program You are presented with a screen that has all of the URLs for the program you selected 5 To copy these URLs into memory right click the Copy URL button in the Pr...

Страница 56: ...ble Media The VMC 1000 allows you to save a program s downloadable media to your PC To save downloadable media to your PC 1 Navigate to a program in the VMC 1000 Click the Save icon next to the program 2 Select a directory on your PC to save a program s downloadable media to your PC ...

Страница 57: ... poll events that can be added deleted or have their timestamp edited also chapters and closed captions that can be added edited or deleted The archived media file can also be non destructively trimmed to remove unwanted portions of the start and or end of the video When played though the VMC 1000 only the specified portion of the video is streamed Editing Video Content The Media Editor interface ...

Страница 58: ...edia Center VMC 1000 User Guide 48 Polycom Inc To launch the Media Editor 1 From the Resource Bin click the Edit icon for the video in the Resource Bin The Resource Bin Edit Hosted Streaming Item page appears ...

Страница 59: ...ndard video player controls attached to the player In addition there are buttons to jump five seconds forwards or backwards in the video as well as a Jump To feature that allows you to cue the player to a specified timestamp The Slide and Caption Preview Area This area shows what slide and caption if any are displayed at the Video Player s current timestamp If there are captions in more than one l...

Страница 60: ...own at the top of the Timeline Clicking the timestamp for the event cues the video player to that time in the video Adding Slides Chapters or Captions To add slides chapters or captions 1 Click Add Slide Add Chapter or Add Caption or the Edit icon for one of the events The appropriate edit page in the Edit window opens 2 Enter the requested information 3 To populate the Timestamp field with the vi...

Страница 61: ...ey again saves the caption opens a new caption window sets the player s current timestamp as the timestamp of the new caption and resumes playback of the video In this way the audio track of the video is captioned without needing to use the mouse To the enable Continuous Captioning Select the Continuous Captioning checkbox Displaying Transcript Text You can display the text of all captions of the ...

Страница 62: ...Video Media Center VMC 1000 User Guide 52 Polycom Inc ...

Страница 63: ...From Internet Explorer About Aggregate Program Reports The VMC 1000 has the following Aggregate Program Reports Program Summary Report This report offers statistical information for each program including page and media views megabytes streamed and average views Media Viewing Report This report lists the total number of times that a content link was clicked by a site visitor for each program The r...

Страница 64: ... From the menu click System Information 2 Click the Reports button The Reports page appears 3 Select the radio button for the report type you want to generate Click Next 4 If prompted select the channels you want to include in the report 5 Click Next 6 Select the time range over which you want to include report data You can choose to include data over a one week an eight week or a six month period...

Страница 65: ...rograms Detailed Program Viewing Report This report includes date time and percentage viewed information for each program viewed by a particular Viewer Generating Viewer Attendance and Media Viewing Records Reports To generate Viewer Attendance and Media Viewing Records reports 1 From the menu click Programming 2 Choose the appropriate browsing mode by selecting one of the following options a Show...

Страница 66: ...generate your report in Landscape format choose the Landscape print mode for your printer To set the page orientation 1 From Internet Explorer choose File Print 2 Click the Layout tab 3 Choose Landscape 4 Click OK Setting Printing Background Color Images By default most browsers do not print background colors and background images If you print your report and do not see table background color perf...

Страница 67: ...rly it may be necessary to set the print margins for the page If the right hand edge of the report is cut off perform the following procedure to set the margins To set page margins 1 From Internet Explorer choose File Page Setup 2 Enter 0 5 for each of the four margins 3 Click OK 4 Print your report as normal ...

Страница 68: ...Video Media Center VMC 1000 User Guide 58 Polycom Inc ...

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