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Troubleshooting via System Status Menu

PN: 1725-36033-001_E.doc

45

Software Version

The SVP Server and wireless telephones utilize Polycom
Corporation’s proprietary software that is controlled and maintained
through versioning. The

Software Version

screen provides information

about the version currently running on the SVP Server. This
information will help you determine if you are running the most
recent version and will assist Polycom engineering and/or customer
support in troubleshooting software problems.
This screen also displays the model type.
From the

System Status Menu

, select

Software Version

. A sample screen is

displayed here.

Note that the software versions on your system may be different from
the versions displayed in the above sample screen.

VoIPon www.voipon.co.uk [email protected] Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299

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Содержание SpectraLink 8000 SVP010

Страница 1: ...mber 2009 Edition 1725 36033 001 Version E SpectraLink 8000 SVP Server SVP100 SVP020 SVP010 Administration Guide for SIP VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 2: ...o ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the prop...

Страница 3: ...com com usa en support voice wi fi wi fi html Polycom VIEW Certified Products Guide 1725 36040 001 VIEW Configuration Guide 1725 36xxx 001 where xxx indicates a number corresponding to the type of access point Available at http www polycom com support voice wi fi view_certified html Deploying Enterprise Grade Wi Fi Telephony Best Practices Guide for Deploying SpectraLink 8020 8030 Wireless Telepho...

Страница 4: ...or Technical Support technicalsupport polycom com For Knowledge Base http www polycom com usa en support voice voice html For Return Material Authorization rmacoordinator polycom com Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefully Label This typeface indicates a key label or but...

Страница 5: ... 8 The Timing Function 8 Multiple SVP Servers 8 Multiple SVP Server Capacities 10 Notes on System Configuration 12 System Diagram 13 System Components 14 The Front Panel of the SVP Server 16 2 Installing the SpectraLink 8000 SVP Server 19 Required Materials 19 Locate the SVP Server 20 Install the SVP Server 20 3 Configuring the SpectraLink 8000 SVP Server 23 Connecting to the SVP Server 23 VoIPon ...

Страница 6: ... 33 Change Password 35 4 Swapping Adding Deleting SVP Servers 37 Adding an SVP Server 37 Removing an SVP Server 37 SVP Server Failure 38 5 Software Maintenance 39 Software Updates 39 6 Troubleshooting via System Status Menu 41 Error Status 42 Network Status 43 Software Version 45 7 Safety Notices 47 8 Index 85H49 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 7: ...ony server SpectraLink Voice Priority SVP and Quality of Service SpectraLink Voice Priority SVP is the SpectraLink quality of service QoS mechanism that is implemented in the wireless telephone and AP to enhance voice quality over the wireless network SVP gives preference to voice packets over data packets on the wireless medium increasing the probability that all voice packets are transmitted eff...

Страница 8: ...g Function SVP Servers provide the connection or gateway to the IP PBX for the wireless telephones and the timing function for active calls This gateway function is distributed across the SVP Servers The number of active SVP Servers is determined dynamically Whenever SVP Servers are added to or removed from the system the distribution of the timing function for active calls is affected Multiple SV...

Страница 9: ...in elsewhere After the handset has successfully checked into the system once it never requires that the Registration Server be present unless the handset is reconfigured back to factory defaults or the entire system of SVP Servers is changed out See section Swapping Adding Deleting SVP Servers Registration Server identification The handsets identify the SVP Server in three possible ways These are ...

Страница 10: ...ly that all handsets will be in use at the same time the table then analyzes the number of handsets that could be installed in any given system where 10 15 or 20 of the handsets are in active calls at any one time The calculations are not linear due to the Erlang1 calculation for telephony traffic The 1 An Erlang is a unit of telecommunications traffic measurement Strictly speaking an Erlang repre...

Страница 11: ...in active calls 20 in active calls 1 80 80 65 500 433 325 2 64 128 111 1000 740 555 3 60 180 160 1500 1067 800 4 58 232 211 2000 1407 1055 5 57 285 262 2500 1747 1310 6 56 336 312 3000 2080 1560 7 56 392 367 3500 2447 1835 8 55 440 415 4000 2767 2075 9 55 495 469 4500 3127 2345 10 55 550 524 5000 3493 2620 11 55 605 578 5500 3853 2890 12 54 648 621 6000 4140 3105 13 54 702 674 6500 4493 3370 14 54...

Страница 12: ...set must be power cycled in order to resume functionality in the new subnet area Please see Best Practices for Deploying Enterprise Grade Wi Fi Telephony for detailed configuration information when installing multiple SVP Server models across several different subnets IP multicast addresses are used when SpectraLink i640 and 8030 Wireless Telephones are installed This requires that multicasting be...

Страница 13: ...cess point Wireless POS SpectraLink Wireless Telephones Access point TFTP server IP phones Optional IP gateway PSTN or PBX SpectraLink 8000 System Components Ethernet cable Phone cable SpectraLink 8000 SVP Server SpectraLink 8000 SVP Server Ethernet switch showing optional multiple SVP Servers SpectraLink Wireless Telephones SpectraLink 8000 System Integrated into IP Telephony System VoIPon www vo...

Страница 14: ... areas where wireless telephones will be used The number and placement of APs will affect the coverage area and capacity of the wireless system Typically the requirements for use of SpectraLink 8000 Wireless Telephones are similar to those of wireless data devices Contact Polycom or a certified Polycom distributor for specific information about your facility s needs The SpectraLink 8000 System mus...

Страница 15: ... Servers the APs and their associated Ethernet switch must all be on the same side of the router SpectraLink 8000 SVP Server The SVP Server manages call network traffic as detailed in this document Administrative computer An administrative computer is required for setup and maintenance of the SVP Server This computer may be temporarily connected directly to the component or to the network a dedica...

Страница 16: ...s a network connection ACT Lit if there is system activity COL Lit if there are network collisions NETWORK Port to wired Ethernet LAN ERROR Lit when the system has detected an error STATUS Indicate system error messages and status 1 Heartbeat indicates gateway is running 2 If active calls 3 SVP Server is locked 4 Currently unused 5 This SVP Server is the cluster master PWR power jack Connects to t...

Страница 17: ...erver Overview PN 1725 36033 001_E doc 17 Note that the model designation may be found on the label which is on the side of the SVP Server VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 18: ...VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 19: ...tion of electronic equipment Do not power up the unit before it has been properly grounded to a protective earth See Grounding instructions below Required Materials The following equipment must be provided by the customer Power outlet AC adapter provided by Polycom Backboard space the SVP Server is designed to be wall mounted to plywood securely screwed to the wall Screws required to mount the SVP...

Страница 20: ...P Server may be mounted on a rack or to a wall Mount the SVP Server on a rack The rack mount kit is designed for mounting equipment in a standard 19 inch rack and should contain the following equipment Mounting plates two for each SVP Server to be mounted Screws four rack mount screws for each SVP Server to be mounted To rack mount the SVP Server 1 Remove the corner screws from the SVP Server 2 Sc...

Страница 21: ...urrent which is cumulative when multiple units are connected together to form a system To prevent the summation of leakage currents from being present on exposed metal surfaces the following installation procedure must be followed All system units must be grounded to a protective earth by means of the grounding stud located on the rear panel Refer to the illustration below for recommended continui...

Страница 22: ...he provided Class II AC Adapter with output 24V DC 1A 2 Plug the AC adapter into an 110V AC outlet to apply power to the SVP Server 3 Verify that leakage current touch current is below 250 μA rms on exposed metal surfaces 4 If leakage is excessive power off the system and re verify ground path continuity 5 The system will cycle through diagnostic testing and the LEDs will blink for about one minut...

Страница 23: ...the network using telnet It is recommended that the basic setup actions occur while the serial connection is made Connect via the serial port 1 Using a DB 9 female null modem cable connect the SVP Server to the serial port of a terminal or PC 2 Run a terminal emulation program such as HyperTerminal or use a VT 100 terminal with the following configuration Bits per second 9600 Data bits 8 Parity No...

Страница 24: ...inistration depending on your network To connect via telnet run a telnet session to the IP address of the SVP Server Once you connect and log in the NetLink SVP II System menu displays The NetLink SVP II System Menu The main menu displays as shown here System Status Menu for viewing error messages status of operation and software code version SVP II Configuration Allows you to set the mode and res...

Страница 25: ...so where you may optionally establish a hostname and enter the IP address of the location of any software updates you may obtain from Polycom See Chapter 5 Software Maintenance for more information about installing software updates via TFTP Scroll to Network Configuration and select by pressing Enter A screen similar to the following appears Note the navigation options at the bottom of the screen ...

Страница 26: ...Use the default password and change it globally if desired after a LAN connection is established for all SVP Servers If independent administration of each SVP Server is desired the passwords may be set at initial configuration The following options must be configured IP Address Enter the IP address of the SVP Server defined by your network administrator Enter the complete address including digits ...

Страница 27: ... DHCP client in the SVP Server to attempt to automatically get the correct setting from the DHCP server The DHCP setting is only valid when the IP address is also acquired using DHCP WINS Servers These setting are used for Windows Name Services Consult your system administrator for the correct settings These can also be set to DHCP This will cause the DHCP client in the SVP Server to attempt to au...

Страница 28: ...vice Prevents Telnet access into the SVP Server Reset the SVP Server for the change to take effect Upon reset the Telnet protocol server is not started The SVP Server must be reset in order to set the configuration options If the SVP Server is in Maintenance Lock you must manually reset it by selecting the Reset option in the SVP II Configuration screen and then pressing Y upon exit VoIPon www voi...

Страница 29: ...on and select by pressing Enter Ensure the SVP II Mode is set to NetLink IP as shown in the above screen The following options must be configured Phones per Access Point AP specifications are detailed in the Configuration Notes for each brand and type Refer to these notes when entering the number of simultaneous calls supported for your type 802 11 Rate Select 1MB 2MB to limit the transmission rat...

Страница 30: ...number of addresses that can be assigned but the capacity of each SVP Server is 500 wireless telephones Alias IP Addresses are not necessary in Cisco systems Enable H 323 Gatekeeper In certain H 323 protocol systems the SVP Server may function as a gatekeeper Enter Y to have the SVP Server function as the gatekeeper in the H 323 protocol environment Ethernet link The SVP Server will auto negotiate...

Страница 31: ...luster Existing calls will not be interrupted and the SVP Server will become idle once all calls are ended and idle phones are transferred to another SVP Server Maintenance Lock The system automatically sets this option to Y Yes after certain maintenance activities that require reset such as changing the IP address Maintenance Lock prevents any new calls from starting Note that the administrator c...

Страница 32: ...ted to reset all SVP Servers upon exiting this screen This is necessary if you have changed configurations on other SVP Servers by using the SendAll option The SVP Server should be reset at the end of any maintenance procedure that requires a reset either via Maintenance Lock or manually via Reset System Note that resetting the SVP Server will terminate any calls in progress VoIPon www voipon co u...

Страница 33: ...sted on the screen Administration tags set the priority for telnet TFTP and other administrative traffic Administrative traffic can have the lowest priority because it does not require voice quality WT In call traffic requires voice quality and may be set to a higher priority than WT Standby traffic RTP traffic is the audio traffic to the IP PBX It requires voice quality PBX traffic is not audio t...

Страница 34: ...affic Class If any of the Traffic Class settings are set at any value Value Y other than Default that setting Value Y will override the Administration setting Administration Traffic Class Default Value X Default 4 X WT In call Priority High Value Y Y Y Default 0 X WT Standby Priority Med Value Y Y Y Default 4 X RTP Priority High Value Y Y Y Default 0 X PBX Priority Med Value Y Y Y Default 0 X Inte...

Страница 35: ...ters The first character must be a letter Numbers or letters are allowed No dashes spaces or punctuation marks etc are allowed Select Change Password from the main menu A screen similar to the following will appear Enter the information and either select Set Password or press the S key to set the new password If you forget a password call Polycom Customer Service for assistance VoIPon www voipon c...

Страница 36: ...VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 37: ...d to reboot and check in again Any wireless telephone in a call will immediately switch to the SVP Server that should provide its timing function This switch should not be noticeable to the user since it is similar to a normal handoff between APs When the wireless telephone ends the call it will eventually be forced to reboot and check in again Only a few handsets at a time are rebooted to prevent...

Страница 38: ... tell the handset to reboot As it reboots the handset will check in with an available SVP Server and the user may then start a call Handsets registered on unlocked SVP Servers are not affected Of course if a system only has one SVP Server no calls will be possible until the removed SVP Server is replaced SVP Server Failure If an SVP Server becomes unable to manage calls or fails any handset regist...

Страница 39: ...tration document for your vendor s IP system for more information about using TFTP Software Updates Lock the SVP Server in the SVP II Configuration screen prior to updating the software In multiple SVP Server systems all SVP Servers must be locked and upgraded at the same time Downloads for the SVP Server are available from http www polycom com usa en support voice wi fi spectralink_8000_svp_serve...

Страница 40: ...VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 41: ...o the System Status Menu Error Status Displays alarm and error message information Network Status Displays information about the Ethernet network to which the SVP Server is connected Software Versions Lists the software version for each SpectraLink component Gatekeeper Database Not used in a SIP environment Options on the System Status Menu provide a window into the real time operation of the comp...

Страница 42: ...ription of the action to take to eliminate the alarm Alarm Text Action Maximum payload usage reached Reduce usage clear alarm2 Maximum telephone usage reached Reduce usage clear alarm Maximum access point usage reached Reduce usage clear alarm Maximum call usage reached Reduce usage clear alarm SRP audio delayed Reduce usage clear alarm SRP audio lost Reduce usage clear alarm No IP address Configu...

Страница 43: ...ere Ethernet Address MAC address of the SVP Server hexadecimal System Uptime The number of days hours and minutes since the SVP Server was last reset Net The type of connection to the Ethernet switch currently utilized See SVP100 Capacity for more information Data is transmitted over SpectraLink components by proprietary technology developed by Polycom Corporation The SpectraLink Radio Protocol SR...

Страница 44: ... all transmit errors heartbeat late collision repeated collision underrun carrier drop packets dropped due to insufficient memory fifo underrun occurred during transmission carrier carrier lost during transmission collisions packets deferred delayed due to collision SVP II Access Points in Use APs in use by wireless telephones either in standby or in a call Last is current Max is the maximum numbe...

Страница 45: ...VP Server This information will help you determine if you are running the most recent version and will assist Polycom engineering and or customer support in troubleshooting software problems This screen also displays the model type From the System Status Menu select Software Version A sample screen is displayed here Note that the software versions on your system may be different from the versions ...

Страница 46: ...the files that are provided when downloading updates Name Major Version Number Filename Table of contents 173 svp100 toc Functional code 174 zvmlinux File system 175 flashfs The minor version numbers for these three files must all match as they do in the screen example 17x 024 VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 47: ...ed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines When installing Base Stations outside or in buildings other than the one containing the System Controller take the following precaution If wiring for a Base Station exits a building whether to rea...

Страница 48: ...VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

Страница 49: ...Panel 16 G Grounding 21 H Hotline 4 I Installation Location 20 Rack mounting 20 Wall mounting 21 M Multiple SVP Servers 9 N Network Status 43 P Password set and change 35 Power 19 R Registration Server 9 S SendAll 26 Serial Connection 23 Software Updates 39 SpectraLink Voice Priority SVP 7 SVP010 Server Capacity 10 SVP020 Server Capacity 10 SVP100 Server Capacity 11 T Telnet 24 TFTP Download Maste...

Страница 50: ...PN 1725 36033 001_E doc VoIPon www voipon co uk sales voipon co uk Tel 44 0 1245 808195 Fax 44 0 1245 808299 ...

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