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Troubleshooting

PN: 1725-36038-001_N.docx

129

Message

Description

Action

No WPA
PassPhrase

This error only appears when the
Admin Menus are exited. The handset
is configured for WPA-PSK or WPA2-
PSK and no pass phrase or shared
key has been entered.

Enter the pass phrase or pre-shared
key and restart the handset

Not Installed!

A required software component is
missing.

Check that all required software files
are on the provisioning server, if over-
the-air downloading is being used. If the
error repeats, contact Polycom
Technical Support.

Press END

The far end of a call has hung up.

Hang up the near end.

Press END to quit

The handset is waiting to acquire
bandwidth required for voice
communication.

Press

END

or wait until bandwidth is

available.

Prom Bad Length

The handset software downloaded files
that are incorrect or corrupted.

Download new software from the OEM
site per

Chapter 10: Software

Registering

The handset has completed
initialization of the SIP application and
is attempting to register lines to the
SIP proxy servers.

If registrations are failing, the phone can
stay in this state for a considerable
length of time. After the phone leaves
this state, press the

LINE

key to view

what lines have failed to register.
Ensure usernames and passwords
have been entered in administrative
menus for registrations that have failed
and that proxy information is correct in
the SIP configuration files.

RTP Open Failed

The handset attempted to open an
RTP port for audio but was
unsuccessful.

Verify that SpectraLink 8000 SVP
Server capacity has not been
exceeded.

Select License

The correct protocol has not been
selected from the license set.

Using the

Admin

menu, select one

license from the set to allow the phone
to download the appropriate software.

Server Busy

Handset is attempting to download
from a provisioning server that is busy
downloading to other devices and
refusing additional downloads.

None, the handset will automatically
retry the download every few seconds.

SIP Login

Prompt for login information –
username and password.

At power-on initialization, no username
was detected in the

Admin

menu items

for SIP registrations. Enter a valid
username and password for an existing
SIP configuration file.

Skt Open Fail

Socket open fail. Occurs when the
handset attempts to open a connection
to the proxy server but fails.

Verify that SpectraLink 8000 SVP
Server capacity has not been
exceeded.

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Содержание SpectraLink 1725-36038-001

Страница 1: ...December 2011 Edition 1725 36038 001 Version N SpectraLink 8020 8030 Wireless Telephone Administration Guide Session Initiation Protocol SIP...

Страница 2: ...yright or other notices Every effort has been made to ensure that the information in this document is accurate Polycom Inc is not responsible for printing or clerical errors Information in this docume...

Страница 3: ...Guide for SIP 1725 36165 001 SpectraLink 8000 SVP Server Administration Guide for SIP 1725 36033 001 SpectraLink 8020 8030 Wireless Telephone SIP User Agent Features and Standards 1725 36037 001 Spect...

Страница 4: ...erisk cmd VoiceMailMain Shows how to enter the Asterisk voicemail system its menu structure and related information Available at http www voip info org wiki index php page Asterisk cmd VoiceMailMain C...

Страница 5: ...Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefully Label This typeface indicates a...

Страница 6: ......

Страница 7: ...am 15 System Components 16 SpectraLink 8020 8030 Wireless Telephone Specifications 19 2 SIP Integration Factors 23 Sample DHCP Server Configuration File 24 3 System Configuration 27 Version 1 and Vers...

Страница 8: ...figure Each SpectraLink 8020 8030 Wireless Telephone 53 Handset Administration Tool 53 Remote Configuration 53 The Admin Administration Menu 54 Admin Menu Table 56 Phone Config 61 Network Config 65 Di...

Страница 9: ...Upgrading Handsets 117 Normal Download Messages 117 Download Failure or Recovery Messages 118 11 Troubleshooting 119 Access Point Problems 119 Handset Status Messages 121 12 Appendix A Regulatory Doma...

Страница 10: ......

Страница 11: ...a particular user In the SIP environment the handsets support up to three SIP call servers Each handset may have five line appearances and two calls per line Each handset may have up to 10 sets of cre...

Страница 12: ...and enable each of these QoS mechanisms in order to ensure they are utilized This option does not require the SVP Server CCXv4 The CCX program requires WLAN client devices operating on Cisco APs to u...

Страница 13: ...nsure proper performance of the handset WPA and WPA2 Personal The handset supports WPA and WPA2 Personal as defined by the Wi Fi Alliance WPA2 which is based on the 802 11i standard provides governmen...

Страница 14: ...configured Software versions required if SVP and or OAI are used Component Version SpectraLink 8000 SVP Server 17x 034 or higher OAI Server MOG 600 54 032 or higher OAI Server MOG 700 82 019 or higher...

Страница 15: ...SpectraLink Wireless Telephone Overview PN 1725 36038 001_N docx 15 System Diagram The following diagram shows the Polycom components residing on a network with APs and wireless LAN Ethernet Switch...

Страница 16: ...erprise grade Wi Fi access points provide the connection between the wired LAN and the wireless LAN VIEW Certified 802 11a b g n APs must be positioned in all areas where Wireless Telephones will be u...

Страница 17: ...call in progress will be dropped when the user moves out of range and the handset must be power cycled in order to resume functionality in the new subnet area Ensure that all your APs are attached to...

Страница 18: ...be assumed valid and operate accordingly Authentication Server if using WPA2 Enterprise A RADIUS authentication server must be used to provide username password based authentication using RSA certific...

Страница 19: ...SpectraLink Wireless Telephone Overview PN 1725 36038 001_N docx 19 SpectraLink 8020 8030 Wireless Telephone Specifications SpectraLink 8030 Wireless Telephone SpectraLink 8020 Wireless Telephone...

Страница 20: ...tion EAP FAST PEAPv0 MSCHAPv2 PEAP certificate sizes 512 1024 2048 4096 bit recommended Encryption Ciphers AES RSA RC4 Data Integrity Hashed Message Authentication Code MD5 HMAC MD5 RFC 2403 2104 and...

Страница 21: ...1 x 2 3 cm 8020 Weight 3 9 oz 110 6 g with Standard Battery Pack 8030 Weight 4 2 oz 119 1 g with Standard Battery Pack Standard Battery Pack capacity 4 hours talk 80 hours standby Extended Battery Pac...

Страница 22: ......

Страница 23: ...guration information DHCP servers centrally manage such configuration data and are configured by network administrators with settings that are appropriate for a given network environment The handset w...

Страница 24: ...configuration files must be locally programmed according to your site requirements dhcpd cfg etc dhcpd conf Sample configuration file for ISC dhcpd Type man dhcp options at prompt to get help for the...

Страница 25: ...n the range 192 168 0 150 to 192 168 0 199 class SpectraLinkPhones match if substring option vendor class identifier 0 11 SpectraLink subnet definition also sets netmask option 1 subnet 192 168 0 0 ne...

Страница 26: ......

Страница 27: ...re information about this time saving tool The SpectraLink 8020 8030 Wireless Telephone may be initially configured with minimum system requirements using the HAT tool Thereafter the Remote Configurat...

Страница 28: ...Version 1 Configuration file Here are the basic behavioral changes introduced for Version 2 Configuration mode These features are not available in Version 1 Configuration mode The 8020 8030 Wireless T...

Страница 29: ...alues if possible The following are behavioral changes that apply to both Version 1 and Version 2 Configuration modes If using DHCP and the values for TFTP IP LOG IP SNTP IP SVP IP OAI IP DNS IP or DN...

Страница 30: ...cording to the version you are using See Chapter 3 Load SIP handset config files onto SIP provisioning server Install Handset software onto TFTP server slnk_cfg cfg pi1400si bin pd14udsi bin pd14odsi...

Страница 31: ...lt HTTP directory specified in the HTTPDIR parameter or the root directory of the TFTP server Version 1 Configuration Mode The first file the sip_allusers cfg file contains generic system information...

Страница 32: ...rmation in the generic file will take precedence over that in the generic file Authentication information will be accepted from both files For ease of administration it is recommended both file types...

Страница 33: ...re is no GET statement the software looks for a settings txt file Each specific filename must have the form of SIP_xxxx txt where the xxxx is the username assigned to each individual user by the syste...

Страница 34: ...name voicemail system pilot number 2 Open the SIP_allusers cfg file Configure proxy settings 3 Identify your proxy in the list and remove the at the left to uncomment it and mark it for use PROXYn_TY...

Страница 35: ...mally you want this to be enabled The default is enable E g PROXY1_KEYPRESS_INFO enable d PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0 0 0 0 when a call is put on hold PROXYn_H...

Страница 36: ...se within the SIP 32 second timeout the keepalives are terminated for that PROXY until the next successful registration to the PROXY This parameter is REQUIRED when the handsets are operating in WI FI...

Страница 37: ...nt versions of Asterisk If you are using Asterisk non business edition before v1 2 this is necessary only if the user is not subscribed automatically at registration E g specific for a line number 300...

Страница 38: ...list but you need to add the forwarding destination information before sending the call to the PBX to activate the feature you can create a Favorite with the access code only 6 To add phone numbers t...

Страница 39: ...able FAVORITE 1234 Site Security Version 1 The Handset Specific Files e g sip_3001 cfg The handset specific configuration file provides specific information for the handset to identify itself and comm...

Страница 40: ...ection The Admin Menu subsection SIP Registration 1 Gather the following information username and password for this handset dial number for this line number of proxy server for this phone data that sh...

Страница 41: ...0 or greater is the only server that supports this redundancy feature 4 LINEn_CALLID is the data you wish to appear on the caller ID of the far end of a call E g LINE1_CALLID John Doe For CCME the val...

Страница 42: ...3003 3003 LINE4 3004 LINE4_PROXY 3 LINE4_SECONDARY_PROXY 1 MITEL only LINE4_CALLID User Name 4 LINE4_AUTH 3004 3004 LINE5 3005 LINE5_PROXY 2 LINE5_SECONDARY_PROXY 3 MITEL only LINE5_CALLID User Name...

Страница 43: ...use the telephone to continue interpreting the configuration file after a line that begins with a tag statement If no such line exists in the upgrade or settings file after the GOTO the phone ignores...

Страница 44: ...is whatever the user sets in the Admin menus HAT for Phone Group number from 0 999 default is 0 See the self documenting sample settings txt file for complete information about the settings Use the in...

Страница 45: ...mbers only no spaces no punctuation case is ignored 1 16 characters The specific file should contain data specific to each user such as authentication credentials and line appearance data See Chapter...

Страница 46: ...passwords defined It has all five lines defined and each line has a defined caller ID Two Favorites are defined See the settings txt file for information on allowed characters and other parameter pos...

Страница 47: ...ach SIP_xxxx txt file to the server designated for handset support If using a TFTP server the files must be in the root directory If using an HTTP server the exact location of the files must be specif...

Страница 48: ......

Страница 49: ...ware changes affect the Polycom SpectraLink 8020 8030 Wireless Telephones The affected products can be identified by a Rev C on the label The minimum version if you have a Rev C handset is 131 029 Any...

Страница 50: ...guration sequence 1 Download the latest SpectraLink 8020 8030 Wireless Telephone IP software from http support polycom com PolycomService support us su pport voice wi fi spectralink_8030_wireless html...

Страница 51: ...curity method Configure handset security settings to match AP configuration and RADIUS server settings If WPA2 Enterprise security is used credentials will need to be installed onto the handset For EA...

Страница 52: ...second download evolution the handset receives configuration files from the provisioning server for system configuration and for its own settings Once this second evolution is complete the handset is...

Страница 53: ...e this second evolution is complete the handset is ready to use Handset Administration Tool The Handset Administration Tool is a software utility developed by Polycom Corporation to automate the confi...

Страница 54: ...e of two ways 1 With the handset powered off press and hold the START key While holding the START key press and release the END key When the Admin menu appears release the START key 2 Press and releas...

Страница 55: ...to an option on the display indicates that it is selected Use the Nav keys and the softkeys to navigate and select desired options Enter numbers by pressing the buttons on the keypad The blinking unde...

Страница 56: ...ion Detailed descriptions of each option appear below the table 1st level 2nd level 3rd level 4th level 5th level Phone Config Language English Fran ais Deutsch Espa ol Italiano Telephony Protocol Typ...

Страница 57: ...able Disable If Password is enabled Change Password Phone Group Config Mode Version1 Version2 SIP Registration Login Reg 2 Reg 3 Reg 4 Reg 5 Reg 6 for each option Username Password Clear SIP Regist En...

Страница 58: ...Path Syslog Server IP DNS Server IP DNS Domain Time Server IP SVP Server IP OAI Server IP SS ID enter WLAN Settings 3rd level 4th level 5th level 6th level 7th level Custom Security None WEP Authentic...

Страница 59: ...6 Other 0 Admission Cntrl Mandatory Optional CCX WPA2 Enterprise Authentication EAP FAST PEAP Fast Handoff CCKM Username Password Delete Cert PAC Yes No QoS DSCP tags Voice 46 Control 26 Other 0 1st l...

Страница 60: ...hose 802 11a bands that are available in the selected domain will be listed See Appendix A for complete information Subbands have not been established for the b and b g mixed or the g only mode at thi...

Страница 61: ...Handset type is disabled before enabling the Emergency Dial option in the Phone Config tab When PTT is enabled the Emergency Dial option will be grayed out Push to talk Disable Enable If enabled the P...

Страница 62: ...is the default Daylight Savings The handset may be adjusted for daylight savings time Protected Speed Dial The protected speed dial number is designed to be programmed to a number that should be call...

Страница 63: ...nteger from 0 to 999 The default is 0 This value can be used by the Version 2 Configuration files for specifying some parameters only for some groups See the settings txt file Config Mode Config Mode...

Страница 64: ...inistering the OAI Gateway and the services it can provide If you have an OAI Gateway installed in your system OAI may be optionally enabled in each handset You may select whether the handset should a...

Страница 65: ...crease battery life Location Server IP Allows the user to statically enter the IP address of the EPE Enter the IP address and press NavOK to save Ekahau clients are not expected to find the EPE automa...

Страница 66: ...with an IP address under Static IP not set to 000 000 000 000 or 255 255 255 255 or with DHCP for the handset to contact any network components on a different subnet If configured on the DHCP server...

Страница 67: ...he Diagnostic Tools section for more information DNS Server IP DNS Domain The IP address of the DNS server The DNS domain is a string from 1 127 characters Time Server IP The IP address of the time se...

Страница 68: ...802 11 encryption or security authentication mechanisms WEP Wired Equivalent Privacy is a wireless encryption protocol that encrypts data frames on the wireless medium allowing for greater security in...

Страница 69: ...on the wired network To configure Cisco FSR on a handset you must enter a Radius Server username and password into each handset Username Enter a username that matches an entry on the RADIUS server Us...

Страница 70: ...ransmitted to the network from the Wireless Telephone Default values are given but may be overwritten Voice 46 Control 26 Other 0 Admission Cntrl is used to enable and disable the use of WMM Admission...

Страница 71: ...tings for various classes of packets as they are transmitted to the network from the Wireless Telephone Default values are given but may be overwritten Voice 46 Control 26 Other 0 Regulatory Domain 80...

Страница 72: ...accommodate these ranges once established Newly added subbands may not appear in the Admin menu table above Subband Once a mode is set the subband list will display if applicable Only those ranges wh...

Страница 73: ...Transmit Power Control TPC is enabled in the infrastructure the AP may instruct the handset to use a lower value to match its own transmit power Diagnostics Run Site Survey The Site Survey mode is ac...

Страница 74: ...etail may be shown on the display captured by the syslog server and may also be available for downloading with the Handset Administration Tool An error memory dump can be taken and sent to Customer Se...

Страница 75: ...E where FILENAME is the filename of the certificate or file PEAP The Handset Administration Tool HAT is used for enrolling a handset with a PEAP certificate in DER format Only the DER certification fo...

Страница 76: ...n below shows a certificate chosen with the file browser but found to be invalid because it has expired EAP FAST For EAP FAST HAT is also used for manually provisioning a handset with a Protected Acce...

Страница 77: ...validation process Once the PAC is considered to be valid the Provision button will be available for installing the PAC onto the handset The screen below shows a valid PAC identified with the file bro...

Страница 78: ...uide for SIP 78 PN 1725 36038 001_N docx If anonymous in band PAC provisioning is enabled on the RADIUS server then it is not necessary to download PAC files through HAT The phone will automatically r...

Страница 79: ...ing Sub option Sub sub option Default Phone Config Language English PTT Emerg Button Emergency Dial Disabled PTT Disabled if enabled Allowed Channels all Name Channels None set Priority Channel Disabl...

Страница 80: ...WT in call 46 WT standby 26 Other 0 Cisco FSR Username Password none set Reg Domain none set 802 11 mode b b g mixed Transmit Power 30 mW 15 dBm Diagnostics Run Site Survey n a Diagnostics Disabled Sy...

Страница 81: ...series of messages will be displayed as the handset acquires the system The handset should display the user extension 2 Place a call and listen to the audio quality End the call by pressing the END ke...

Страница 82: ......

Страница 83: ...itions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to...

Страница 84: ...P shown should be on a different channel than the next best choice The handset configured for 802 11b requires 70dBm when all 802 11b data rates are available with only 1Mbps set Required 65dBm when o...

Страница 85: ...ata are available with only 6Mbps set Required 45dBm when 54bps is set Required and other data rates Required Enabled or Disabled 802 11 Radio Standard Minimum Available Signal Strength RSSI Maximum M...

Страница 86: ...ireless Telephone Administration Guide for SIP 86 PN 1725 36038 001_N docx The installation is not complete until these certification steps have been performed Do not hand out handsets at a site that...

Страница 87: ...alization Icon The icon s shown in bold turns off when 123456789 The handset has located and authenticated and associated with at least one AP and is proceeding to bring up higher layer networking fun...

Страница 88: ...s process is complete the handset is ready to use If the username and password have not been defined in the Admin menu or previously via the Remote Configuration file you will be prompted to enter bot...

Страница 89: ...The SpectraLink 8030 Wireless Telephones utilize channels for incoming and outgoing radio communication While PTT is active the handset is in PTT mode It can receive regular phone calls in this mode...

Страница 90: ...ength of the signal and can assist the user in determining if the handset is moving out of range The battery icon indicates the amount of charge remaining in the Battery Pack When only one level remai...

Страница 91: ...tes the current call is locally muted XXXX During character entry Indicates current data entry symbol mode Call status icons Indicator Function On hook icon Solid when in standby mode to indicate that...

Страница 92: ...hold or when audio is flowing Msg Message Initial dial screen when new line is selected and a dial tone is active prior to entering first character of the number to be dialed Initiate a call to the sp...

Страница 93: ...name or password Entering the digits of a number Select the set of symbols available on the keypad while entering data Tran Transfer In an active call to transfer using one key press Also displayed in...

Страница 94: ...menu Exit the LINE display by pressing a line number key to start a new call on the selected line and put any other call on hold or by pressing the END key to exit without starting a new call Press th...

Страница 95: ...t but you need to add the forwarding destination information before sending the call to the PBX to activate the feature While in a dialing state press the Favr softkey to display a menu of pre defined...

Страница 96: ...olycom recommends that each be fully charged upon receipt to prolong battery life Battery Packs will slowly lose charge if unused To maintain battery potential charge unused Battery Packs occasionally...

Страница 97: ...from standby mode See the SpectraLink 8020 8030 Wireless Telephone and Accessories User Guide Config Menu Config menu 2 nd level 3 rd level 4 th level 5 th level 6 th level Lock Keys Language English...

Страница 98: ...Phone Settings Keypad Autolock Disable 5 Seconds 10 Seconds 20 Seconds Display Contrast Set Contrast Use Hearing Aid Use No Hearing Aid Play Startup Song Inhibit Song Predial Disable Enable Push to ta...

Страница 99: ...vel 3 rd level 4 th level 5 th level 6 th level PTT Vibrate Disable Enable System Info Phone IP Address Alias IP Address SVP IP Address OAI IP Address Firmware Version Emergency Dial Emergency Number...

Страница 100: ...lt settings Setting profile Silent Vibrate Soft Loud Custom Language English English English English English Ring Cadence Off Off PBX PBX PBX Ring Tone Tone 1 Tone 1 Tone 1 Tone 1 Tone 1 Ring Volume 1...

Страница 101: ...Using the SIP Handset PN 1725 36038 001_N docx 101 Emergency Dial must be enabled by the system administrator If enabled it will be On or available for use in every profile...

Страница 102: ......

Страница 103: ...he handset Run Site Survey Site survey is used to evaluate the facility coverage before certifying that an installation is complete It can also be used at any time to evaluate coverage by testing sign...

Страница 104: ...ed AP Any MyID softkey to toggle between single SSID and any SSID mode Detl Smry softkey to toggle between the multiple AP summary display and the single detail displays for each AP The following scre...

Страница 105: ...re i index of selected AP value will be from 0 to 3 inclusive bbbbbb the last three octets of the BSSID for a discovered AP sn signal strength in dBm ch channel bcn beacon interval eeeeeeeeeee SSID up...

Страница 106: ...k ssssssss Security modes None WEP WPA PSK WPA2 PSK WPA2 Ent Any MyID softkey to toggle between single SSID and any SSID modes Detl Smry softkey to toggle between the multiple AP display summary and t...

Страница 107: ...hrough the various diagnostics screens and the normal off hook IP PBX display The text portion of each debug display is read from the language translation file and therefore may be translated to the l...

Страница 108: ...us This is calculated in the same way as the jitter reported in the audio statistics Syslog message LastRate The highest transmit date rate in megabits per second Mbps at which the phone has successfu...

Страница 109: ...ion Identifier AID with the highest two bits set To extract the actual AID subtract 0xc000 For the candidates a reason code telling why the current AP was a better candidate The reason codes are as fo...

Страница 110: ...hile in call reflect problems ReAssocCount The number of times the phone has reassociated since starting the functional code This is equivalent to the number of soft handoffs AssocFailure The number o...

Страница 111: ...n Protocol errors which have happened since the phone was powered up If the EapErrCnt is non zero the second line will show a reason code for the last EAP error These error codes are 0 No EAP error 1...

Страница 112: ...ents logs all errors plus some other interesting events see below Full logs all the above plus a running stream of other quality information see below Messages are formatted like the following example...

Страница 113: ...inder of the Syslog message is the message itself and can be any text and often includes data as well as the text Syslog Messages The table below lists the syslog messages and which level of logging w...

Страница 114: ...parameter in generic configuration file Yes Yes Yes Invalid value for parameter in specific configuration file Yes Yes Yes Value too long for parameter in generic configuration file Yes Yes Yes Value...

Страница 115: ...ny previously configured IP address es are erased SNMP Public Community String This value is set to enable viewing of the phone s MIB The handset responds to SNMP Get commands if the public community...

Страница 116: ...725 36038 001_N docx The handset supports portions of the standard RFC1213 and IEEE802 11 MIBs and the proprietary Polycom 80x0 MIB The supported MIBs are included with the handset software package Fo...

Страница 117: ...r to the handsets The download function in the Wireless Telephone checks its software version every time the handset is powered on when the TFTP server is active If there is a different version availa...

Страница 118: ...during the download process Message Description Server Busy Handset is attempting to download from a provisioning server that is busy downloading other phones and refusing additional downloads The han...

Страница 119: ...ey with a handset that is known to be properly functioning In range out of range Service will be disrupted if a user moves outside the area covered by the wireless LAN APs Service is restored if the u...

Страница 120: ...for SIP 120 PN 1725 36038 001_N docx pockets of obstruction may still be present or obstructions may be introduced into the facility after system installation This loss of service can be restored by m...

Страница 121: ...ge contains the twelve digits of the AP MAC address and three digits that indicate the error code as defined in RFC2759 Verify and resolve if the user account has any restrictions such password expire...

Страница 122: ...ce Bad Program File Handset software download files are incorrect or corrupted Download new software from the Polycom website per Chapter 10 Software Maintenance battery icon Battery Low beep audio Lo...

Страница 123: ...et is charging in the desktop charger No action needed Charge Complete The handset is now fully charged No action needed Charger Error The handset has detected a problem with the charging circuitry Al...

Страница 124: ...ddress It will keep trying DHCP Error 4 The server offered the handset a lease that is too short The minimum lease time is 10 minutes but Polycom Engineers recommend at least one hour minimum lease ti...

Страница 125: ...y line the erase operation is complete Do not turn the handset off during this operation Files Too Big Handset software download files are incorrect or corrupted Download new software from the Polycom...

Страница 126: ...no longer connected to it The problem should go away after about 30 seconds Must Upgrade SW Handset software is incompatible with hardware Download new software from the Polycom website per Chapter 1...

Страница 127: ...y x x AP MAC address yy AP signal strength Handset cannot find a suitable AP displays MAC and signal strength of best non suitable AP found Check AP and handset network settings such as ESSID Security...

Страница 128: ...restart Report this problem to the system administrator if it keeps happening No SVP Server Handset can t locate SpectraLink 8000 SVP Server IP address configuration of SpectraLink 8000 SVP Server is...

Страница 129: ...e for a considerable length of time After the phone leaves this state press the LINE key to view what lines have failed to register Ensure usernames and passwords have been entered in administrative m...

Страница 130: ...system has been locked for maintenance TFTP ERROR x yy A failure has occurred during a provisioning software download x The file number which was being downloaded yy is an error code describing the p...

Страница 131: ...pdate operation is complete on that file Do not turn the handset off during this operation Wait for bandwidth The phone is waiting for bandwidth sufficient for voice communication No action required Y...

Страница 132: ......

Страница 133: ...50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 100mW 20dBm 5 4700 5 7250 GHz 100 140 Yes 5 7250 5 8250 GHz 149 161 No 02 g only b b g mixed 1 13 n a 100mW 20dBm Europe Australia New Zealand UAE a 5 1500 5 250...

Страница 134: ...Hz 100 140 Yes 5 7250 5 8500 GHz 149 165 No 07 g only b b g mixed 1 13 n a 100mW 20dBm Hong Kong a 5 1500 5 2500 GHz 36 48 No 50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 100mW 20dBm 5 4700 5 7250 GHz 100 1...

Страница 135: ...on 2 the phone will stop processing the configuration files and immediately reboot and begin using version 2 configuration mode PROXYn_ADDR xxx xxx xxx xxx pppp or Proxy address One proxy address is r...

Страница 136: ...n specified the interval can be set to zero or to 10 to 3600 seconds If a keepalive fails to get a response within the SIP 32 second timeout then keepalives are terminated until the next successful re...

Страница 137: ...xxx xxx xxx xxx IP address sip name domain Domain where the mail resides PROXYn_ REREG_SECS 35 seconds to 3600 seconds The requested expiration interval in REGISTER request messages n 1 2 3 If the ser...

Страница 138: ...En _SECONDARY_ PROXY i SIP secondary proxy server for this line n 1 2 3 4 5 i the number of the proxy server 1 2 3 LINEn_SECONDARY_ PROXY is only valid if the proxy types for both this definition and...

Страница 139: ...cmd VoiceMailMain 2 WARNING providing credentials by using the AUTH parameters in the configuration files is a security risk and should be avoided by entering usernames and passwords in Admin menu or...

Страница 140: ...o get rid of a particular definition For parameters that are enabled or disabled just removing them from the configuration file does not disable them if they were previously enabled you must deliberat...

Страница 141: ...that parameter without rebooting see table below for these parameters the handset will reboot when it finishes reading in and processing the configuration files The handset will not prompt the user fo...

Страница 142: ...56789 x and space Null no PROTECTED_SPEEDDIAL_NA ME 1 18 chars or NULL6 Valid chars A Z a z 0 9 _ and space Null no PROTECTED_SPEEDDIAL _KEY 1 character or NULL Valid chars 0123456789 where stands for...

Страница 143: ...0bit 128bit 40bit wep yes WEP_KEY1 10 hex digits for 40 bit keys 26 hex digits for 128 bit keys or NULL6 not set wep yes WEP_KEY2 10 hex digits for 40 bit keys 26 hex digits for 128 bit keys or NULL6...

Страница 144: ...t fsr wpa2e yes WLAN_QOS_TYPE svp wifiStandard svp yes WMM_ACCESS_CONTROL mandatory optional mandatory qos wifi standard yes DSCPAUD 0 63 46 yes DSCPSIG 0 63 26 yes DSCP_OTHER 0 63 0 yes WLAN_RADIO_MO...

Страница 145: ...g yes DIAG_DISPLAY_ENABLE 0 1 0 disable 1 enable 0 yes SYSLOG_MODE disabled errors event full disabled yes ERROR_HANDLING halt restart restart yes OAI_ENABLE 0 1 0 disable 1 enable 0 yes RTLS_ENABLE 0...

Страница 146: ...16 chars or NULL6 Valid chars A Z a z 0 9 _ and space not set yes SIP_USERNAME1 1 16 chars or NULL6 Valid chars A Z a z 0 9 _ and space not set yes SIP_USERNAME2 6 1 16 chars or NULL6 Valid chars A Z...

Страница 147: ...n 1 3 0 1 0 disable 1 enable 0 no SIP_PROXYn_PRACK n 1 3 0 1 0 disable 1 enable 0 no SIP_PROXYn_REREG_SECS n 1 3 seconds 35 3600 3600 no SIP_PROXYn_KEEPALIVE_SE CS n 1 3 seconds 10 3600 or 0 no keep...

Страница 148: ...SIP_LINEn_PROXY n 1 5 1 2 3 proxy or 0 for no proxy 0 no proxy SIP_LINEn_SECONDARY_PRO XY n 1 5 1 2 3 proxy or 0 for no proxy 0 no proxy Mitel only SIP_LINEn_USERNAME n 1 5 1 16 chars or NULL6 Valid c...

Страница 149: ...es belong to the group called static IP addresses These appear on the IP Address menu in the Admin menus and HAT The security type that a label goes with e g WPA_PSK is used only with security types W...

Страница 150: ...not allow the user to set an IP address to 0 0 0 0 Used for strings and IP addresses Other notes The SIP TFTP server IP address parameter has been removed TFTPSRVR is now used for the SIP TFTP server...

Страница 151: ...1 3 PROXYn_ADDR 1 n 1 3 SIP_PROXYn_SRVR n 1 3 PROXYn_ADDR 1 n 1 3 SIP_PROXYn_PORT n 1 3 PROXYn_KEYPRESS_2833 n 1 3 SIP_PROXYn_KEYPRESS_2833 n 1 3 PROXYn_ KEYPRESS_INFO n 1 3 SIP_PROXYn_KEYPRESS_INFO...

Страница 152: ...shown 2 The failover proxy server and port optional are specified together on the version 1 parameter PROXY1_FAILOVERIP For version 2 config these are specified on the two different parameters shown...

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