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CALL RECORD ON/OFF
(Virtual Office Pro users only)
Call Record On/Off is available on
Virtual Office Pro users when the Call
Recording feature is set to record calls
On Demand.
1. To turn on Call Recording during a
call, press the
More
softkey to find
the
CallRecrd
softkey.
You will see a “Recording is On”
confirmation message on the phone
screen.
2. To turn Call Recording off, press the
Exit
softkey, then press the
More
softkey to find the
CallRecrd
softkey
again.
Once you press the CallRecord softkey,
y
ou will see a “Recording is Off”
confirmation message.
CALL QUEUE IN/OUT
(Call Queue Users Only)
Users can log in or out of their Call
Queues online:
1. Log into your Virtual Office Online
dashboard at
http://virtualoffice.8x8.com
2. Select the Call Queue you wish to log
in or out of from the top of the
screen. If you are not part of a call
queue this option won’t be visible.
Another way to login or out of a call
queue is to dial
557
. If you are not a
member of a call queue, you will hear a
message telling you that you are not a
member of any call queues.
CUSTOMIZING YOUR PHONE
CONTACT DIRECTORY
To add a contac
t in your local phone
directory:
1. Press
then select
Features
then
Contact Directory
.
2. Press to enter a contact into the
phone’s
database.
3. Enter first name from the dial pad.
4. Press the
Ok
or
Cancel
softkeys to
accept or cancel changes.
5. Press the right arrow
to display
the next field in the contact’s entry.
6. Repeat steps 2 through 5 to enter
last name and a unique contact
phone number (not already in the
directory).
7. Change the other fields as desired.
8. Press the left arrow
to end data
entry.
9. Press the
Yes
or
Cancel
softkeys to
accept or cancel changes, then press
twice to return to the idle
screen.
Contacts can be easily added from
Call Lists. For more information, see
the
CALL LISTS
section
.
To search for a contact:
1. Press
then select
Features
,
then
Contact Directory
.
2. Using the dial pad, enter the first
characters for the last name.
For example, to find the first directory
entry with the last name starting with J,
press the 5 key once. Searches are not
case sensitive. Dial the successful
match from the resulting search screen.
To edit a contact
:
1. Search for contact (see above).
2. Press the
Edit
softkey and make the
necessary changes.
3. Press the left arrow
to end data
entry
4. Press the
Yes
softkey to accept your
changes, and then press
twice to return to the idle screen.
VOLUME ADJUSTMENT
Press the
volume keys to
adjust the call volume of the active
mode. Pressing these keys in idle state
adjusts the ringer volume.
RING TYPE
You can select different rings to match
your preferences and distinguish
between calls on lines.
To change the incoming ring:
1. Press
, and then select
Settings
>
Basic
>
Ring Type
.
2. Scroll to highlight the desired ring
type. Press the
Play
softkey to hear
it.
3. Press or the
Select
softkey to
accept the highlighted ring type, and
then press
to return to the
idle screen.
AUDIBLE RINGER
You can select the default alerting
destination for incoming calls.
To change the audible ringer
:
1. Press
, and then select
Settings
>
Basic
>
Preferences
>
Alerting Destination
.
2. Scroll to highlight the desired alerting
destination for incoming calls.
3. Select the desired destination, and
then press
to return to the
idle screen.
CALL TREATMENT
DISTINCTIVE RINGING /
You can set distinctive incoming ring
tones for different contacts in your local
directory.
To set a distinctive ring for a local
contact
:
1. Press
then select
Features >
Contact Directory
.
2. Search for the contact (see the
CONTACT DIRECTORY
section).
3. Press the
Edit
softkey, then scroll
down to Ring Type and press to
edit it.
4. Using
or
,
select the desired
ring tone.
5. Press the
OK
softkey to accept the
change, and then press
twice
to return to the idle screen.
HEADSET MEMORY MODE
For frequent headset users, there is an
option to default all calls to the headset.
To enable Headset Memory Mode:
1. Press
and select
Settings
followed by
Basic
,
Preferences
,
Headset,
and
Headset Memory
.
2. Scroll down to
Enable
and press
to select it, and then press
to
return to the idle screen.
To disable Headset Memory Mode:
Repeat steps 1 and 2, but select
Disable
.
To activate Headset Memory Mode
(if enabled):
Press twice. The headset icon will
flash.
SoundPoint IP 335 Quick User Guide for 8x8 Virtual Office Service. PM3501010 09/2013
For more details, please see the Polycom SoundPoint IP 335 User Guide available at:
http://www.8x8.com/Support/BusinessSupport/Documentation.aspx
