Before running the Collaboration Server Web Client or RMX Manager applications in Window 7 operation
system or in other operation systems, following system factors need to be considered:
• Internet Explorer 10 has been tested on the RealPresence Collaboration Server (RMX) 1800. If for
any reason it fails to run, right-click the Internet Explorer icon and select
Run As Admin
.
• In Windows 8, it is recommended to run Internet Explorer as an administrator by holding the shift
key and right-clicking on the IE icon, and then select
Run as Administrator
.
•
.Net Framework 2.0
is required and installed automatically.
• If ActiveX installation is blocked, see
ActiveX Bypass
in the
Polycom RealPresence Collaboration
Server 1800/2000/4000 Administrator Guide
.
• The RMX Web Client does not support larger Windows text or font sizes. It is recommended to set
the text size to
100%
(default) or
normal
, otherwise, some dialog boxes may not appear properly.
To change the text size, click
Control Panel
>
Display
.
◦ Windows XP: Click the
Appearance
tab, select
Normal
for the Font size and click
OK
.
◦ Windows 7: click the
Smaller - 100%
option and click
OK
.
• When installing the RMX Web Client,
Windows Internet Explorer Security Settings
>
Internet
Options
>
Security Settings
must be set to
Medium
or less.
• It is not recommended to run Collaboration Server Web Client and Polycom Resource Manager
applications simultaneously on the same workstation.
• If Windows 7 is installed on the workstation, protected mode must be disabled before downloading
the software to the workstation.
Disable Protected Mode for Windows 7
If Windows 7 is installed on the workstation, protected mode must be disabled before downloading the
software to the workstation.
Procedure
To disable protected mode for Windows 7:
1.
In the
Internet Options
dialog box, click the
Security
tab.
2.
Clear the
Enable Protected Mode
check box for each of the following tabs:
•
Internet
•
Local Intranet
•
Trusted sites
Login to RealPresence Collaboration Server
Polycom, Inc.
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