10
SERVICE AND REPLACEMENT
Customer Service
For support questions, please contact our
customer service department by e-mail
at [email protected], or call
us between 8:00 a.m. and 5:00 p.m.
(PST), Monday through Friday.
Warranty Service
For the fastest service, it is best to contact
or return your unit to the place of purchase
within 30 days of the purchase. If you
wish to return the unit for replacement or
repair to PNI Corporation, please follow
the following procedures:
1. Obtain a return merchandise authori-
zation (RMA) number by contacting
PNI:
• By phone at (888) 422-6672 (toll-
free within the U.S.A. only) or at
(707) 566-2260.
• By fax at (707) 566-2261
• By e-mail at
2. Provide a proof of purchase, such as
a mechanical reproduction or carbon
copy of a sales receipt. If you send your
original receipt, it cannot be returned.
Proof of purchase must show printed
date of purchase, model number, and
