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HAPTER

IV. T

ROUBLESHOOTING

If you encounter problems with your scanner, please review the installation and

scanning instructions contained in this guide.

Before you ask for customer service or repair, please refer to the information in this

chapter and consult our FAQ (Frequently Asked Questions) in which you can find
useful self troubleshooting information. From the Windows

START

menu, point to

All

Programs

Your Scanner Model Name

, and then click

FAQ

. (For Windows 8.1 users:

Point your mouse cursor to the upper or lower right corner of your screen to open the

Charm

bar. Click on the

Start

charm, then click on the downwards arrow button in the

lower left corner of the screen. The

Apps

screen will be shown. Move your cursor to

the right edge of the screen to scroll right until you find

Your scanner model name

and then click on

FAQ

CANNER

ONNECTION

The first step to take when troubleshooting connection problems with your scanner

is to check all physical connections. The icon

, located on the Windows system

tray, indicates if the scanner software is properly launched and the scanner and
computer are communicating with each other.

Appearance

Status

The program has been successfully launched and the
scanner is connected with the computer, ready to scan
images.

The scanner is not connected with the computer. Or, the
scanner power is not switched on. Or, the scanner is in
standby mode.

No Display

You have chosen to terminate the program, no matter the
scanner is connected or disconnected with the computer.

Содержание PS3150U

Страница 1: ...Installation Usage Maintenance ...

Страница 2: ...ay be prohibited by law and or subject to criminal prosecution We recommend you to be responsible and respectful of the copyrights laws when you are scanning books magazines journals and other materials Environmental Information Recycle or disposal at end of life information please ask local distributors or suppliers for recycle and disposal information The product is designed and produced to achi...

Страница 3: ...Documents 18 Checking Document Conditions 19 Loosening Documents 21 Placing Documents 22 Placing Business Cards 24 Placing Plastic Cards 25 Installing the Mix Paper Scan Frame 26 Scanning Documents 27 Scanning via TWAIN Interface 27 Scanning from the Scanner s Front Panel 29 Scanning from the On screen DocAction s Execute Menu 30 Scanning from the Icon in the Left Side of the DocAction Window 30 C...

Страница 4: ...Service Support Information 44 Statement of Limited Warranty 45 FCC Radio Frequency Statement 46 ...

Страница 5: ...scribes the box contents and minimum computer requirements to use this scanner Before you start installing your scanner check the box contents to make sure all parts are included If any items are damaged or missing please contact the vendor where you purchased your scanner or our customer service directly Chapter I describes how to install scanner s software and connect the scanner to your compute...

Страница 6: ...ollowing important information to eliminate or reduce any possibility of causing damage and personal injury 1 Usage the product is for indoor use in dry locations Moisture condensation may occur inside this device and cause malfunction at these conditions when this device is moved directly from a cold to a warm location after a cold room is heated when this device is placed in a damp room To avoid...

Страница 7: ...Do not subject the scanner to excessive vibration It may damage the internal components MINIMUM SYSTEM REQUIREMENTS 1 PC with Intel Pentium IV 2 4 GHz processor or compatible 1 GB RAM Available USB 2 0 port DVD ROM Drive 2 GB Free Hard Disk Space Video card that supports 16 bit color or greater Operating System Windows XP Vista 7 8 10 Information Systems with 2 GB RAM and 3 GB free hard disk space...

Страница 8: ... Quick Guide 6 Setup Application DVD ROM 7 Calibration Sheet 8 Cleansing Cloth 9 Mix Paper Scan Frame3 Option 2 Save the box and packing materials in case you need to transport this scanner in the future 3 The mix paper scan frame is not included in all scanner models ...

Страница 9: ...VER Opens the ADF cover Pull it to open the ADF cover when you need to clear paper jam or clean the scanner 4 STACKER Keeps the paper in place Extend it in case of longer paper 5 ADF AUTOMATIC DOCUMENT FEEDER Automatically feeds a stack of documents for scanning 6 PAPER CHUTE EXTENSION Extends to hold longer paper 4 The scanner illustration s in this manual may appear different than from the actua...

Страница 10: ...orward the scanning task number indicated in the function number display 10 DOWN BUTTON Press to move backward the scanning task number indicated in the function number display 11 SCAN BUTTON Press to perform a predefined scanning task selected by the up or down button 12 FUNCTION NUMBER DISPLAY Indicates the number of the predefined scanning task selected by the up or down button 13 WARNING LED I...

Страница 11: ...d AC power outlet by the included AC adapter 16 USB PORT Connects the scanner to a USB port on your computer by the included USB cable 17 USB HUB5 Connects the scanner to a USB port on another USB scanner by the USB cable 5 This function may or may not be available depending on the scanner model you purchase ...

Страница 12: ...power is not turned on or because the AC adapter is not properly plugged into an AC power outlet Cover Open Red Blinking White On The ADF cover is opened Cover Close Off White On The ADF cover is closed Power Save Off Orange Off The scanner is in standby mode Simply press any scanner button on the scanner panel and the scanner will return back to the normal status On ADF missing feed On ADF paper ...

Страница 13: ...s multifeeds by checking paper overlap i e 2 or more pages stuck together when being fed through the ADF Clean the ultrasonic sensor lightly with a dry cloth if it is necessary Information This function may or may not be available depending on the scanner model you purchase Ultrasonic Sensor ...

Страница 14: ...sk space is recommended This USB scanner can only operate under the Microsoft Windows XP Vista 7 8 10 operating system HARDWARE REQUIREMENTS This scanner connects to your computer through the Universal Serial Bus USB which supports HOT PLUG AND PLAY To determine whether your computer is USB capable you must check the rear of your PC to locate a USB jack that looks like the picture below If you are...

Страница 15: ...canning task Tilted or uneven surface may cause paper feeding errors scanner damage or personal injury Avoid using the scanner in a dusty environment Dust particles and other foreign objects may damage the unit S St te ep p 1 1 I In ns st ta al ll l t th he e P Pa ap pe er r C Ch hu ut te e 1 Open the ADF cover by pulling the lever and get the paper chute ready 2 Install the paper chute by alignin...

Страница 16: ... 2 2 C Co on nn ne ec ct ti in ng g t th he e S Sc ca an nn ne er r t to o Y Yo ou ur r C Co om mp pu ut te er r If your scanner does not have the USB hub function6 please follow the below connection steps 6 This function may or may not be available depending on the scanner model you purchase ...

Страница 17: ...ort at the rear of the scanner 4 Plug the rectangular end of the USB cable to an available USB port on your computer 5 If you plan to connect your scanner to a USB hub7 make sure that the hub is connected to the USB port in your computer Next connect the scanner to the USB hub If your scanner has the USB hub function 8 please follow the below connection steps 7 The USB hub is not included with the...

Страница 18: ...St te ep p 3 3 I In ns st ta al ll li in ng g t th he e S So of ft tw wa ar re e 1 Switch on the scanner power from the rear of the scanner 2 If the USB components on your computer are functioning correctly they will automatically detect the scanner causing the Add New Hardware Wizard or Found New Hardware Wizard to be launched Information If your computer is off when the scanner is connected the ...

Страница 19: ...on to return to the previous screen Click the Next button and click Install this driver software anyway if the Windows Security window appears Afterwards please skip to procedure 9 When the Setup Application DVD is for one scanner model a Insert the Setup Application DVD ROM included with your scanner into your DVD ROM drive Click Run install exe in the AutoPlay window b Click on the Yes button if...

Страница 20: ...ouble check to make sure that all connections are securely fastened To test the ADF scanning 1 Load a document headfirst and face down into the ADF with the text side facing the paper chute 2 Double click the icon in the Windows system tray 3 Within the Button Configuration window select a task number by clicking on the icon Select the desired function from the drop down list of Button Template an...

Страница 21: ...FTWARE Your scanner is TWAIN compliant and functions with virtually all available TWAIN compatible software If you purchase additional software to be used with your scanner please make sure that it conforms to the TWAIN standard ...

Страница 22: ...scanner with your computer and other peripherals provides a quick and convenient way to perform various scanning functions With DocAction you don t need to adjust settings every time you scan Simply press any button on the scanner s front panel or click any scanning menu item of DocAction on the screen The scanner starts to scan your paper documents and transfer them to your assigned destination T...

Страница 23: ...A Specifications of this guide Notched paper Coated paper e g brochure Attention To prevent paper feeding errors and damages to the ADF unit strictly follow the instructions below Remove all small objects e g paper clips pins staples or any other fasteners attached before loading the paper into the ADF Make sure the paper is completely flat with no creased or curled corners Avoid scanning document...

Страница 24: ...folds or tears Paper with an odd non rectangular shape Paper with static electricity Tracing paper Carbon paper pressure sensitive paper carbonless paper Items other than paper e g cloth metal foil Attention DO NOT use the ADF to scan photographic sheets or particularly valuable document originals wrinkles or other damages can happen in case of paper feeding errors DO NOT place paper with wet ink ...

Страница 25: ... documents so that no two pages are sticking together Make sure to remove static electricity from paper 2 Hold the documents upside down with both hands and then gently push them onto a flat surface to align the edges of all documents This will allow documents being fed into the ADF one at a time and prevent paper feeding errors ...

Страница 26: ...nned faces towards the paper chute For double sided scans load the desired page order of documents face down so that the side to be scanned faces towards the paper chute 2 If you need to scan longer documents pull out the paper chute extension and stacker to provide further support for the documents 3 Adjust the paper width slider for the paper size you are using The paper width slider should be g...

Страница 27: ...tween the document stack and the paper width slider otherwise the scanned images can be skewed Although the documents should be loaded firmly in place ensuring optimum scanning accuracy they should never be wedged in so tightly that the process of feeding them through the scanner is strained Do not load additional paper into the ADF while the unit is feeding and scanning ...

Страница 28: ... scans load the business cards face down For double sided scans load the business cards in desired order 2 Adjust the paper width slider to the business card width The paper width slider should be gently touching both sides of the business cards Attention Make sure the business cards you wish to scan are horizontally loaded into the ADF Don t load more than 30 business cards in one batch ...

Страница 29: ...tally load the plastic card headfirst and face up toward the center of the ADF For single sided scans load the card face up For double sided scans load the card in desired order 2 Adjust the paper width slider to the card width The paper width slider should be gently touching both sides of the card Attention Make sure the plastic cards you wish to scan are horizontally loaded into the ADF Maximum ...

Страница 30: ...knesses 1 Gently pull the frame holders on both sides of the frame 2 Install the frame by inserting the frame holder tabs onto their slots on the friction roller module Warning Please gently remove the frame by pulling the frame holders on both sides of the frame Directly pulling the whole frame will cause the frame damage 10 The mix paper scan frame is not included in all scanner models ...

Страница 31: ... with your scanner This program acts as an interface between the scanner hardware and the image editing software you are using to view and edit images The TWAIN program allows you to adjust a number of settings to define the quality of the scanned image The following describes how you may use your TWAIN compatible program to scan via the TWAIN interface When you get familiar with the scanning you ...

Страница 32: ...t and rear image data horizontally in a joined image the rear image will be placed at the right side next to the front image or make the selection of Vertically to generate both front and rear image data vertically in a joined image the rear image will be placed below the front image 5 Load one page of the document and click the Preview button The scanned image should appear in the Preview Window ...

Страница 33: ...gs below for more information 3 Press the UP or DOWN button to select the desired task 4 Press the Scan button The scanner starts to scan immediately and carry out the corresponding action according to settings you have set up in the Button Configuration window Attention Place only text documents for OCR purposes Do not scan a photo using the OCR button Configure Button Settings Within the Button ...

Страница 34: ...o meet your current needs 3 Right click the icon in the Windows system tray and then choose Execute in the pop up menu that opens 4 Click the desired button function item in the pop up menu The scanner starts to scan immediately and carry out the corresponding action according to settings you have set up in the Button Configuration window S Sc ca an nn ni in ng g f fr ro om m t th he e I Ic co on ...

Страница 35: ...hard Warning Before cleaning the scanner turn off the scanner and disconnect the scanner s power cable and USB cable and then wait a few minutes for the glass and or the inner ADF to cool to ambient temperature Wash your hands with soap and water after cleaning the scanner C Cl le ea an ni in ng g M Ma at te er ri ia al ls s Have the following cleaning materials ready to clean the scanner soft dry...

Страница 36: ...r Be careful NOT to scratch their surfaces Clean Feed Roller Wipe the Feed Roller from side to side and then rotate it Repeat this until its entire surface is cleaned Clean Friction Roller Module Wipe the friction roller module from top to bottom in the direction of arrow shown in the picture Be careful not to damage the pick springs of the friction roller module ...

Страница 37: ...on Do not spray cleaner directly onto the scanner glass Excess liquid residue may fog or damage the scanner 3 Wait for cleaned areas to dry completely 4 Close the ADF cover by pushing it back down until it snaps back into place ...

Страница 38: ...or to the upper or lower right corner of your screen to open the Charm bar Click on the Start charm then click on the downwards arrow button in the lower left corner of the screen The Apps screen will be shown Move your cursor to the right edge of the screen to scroll right until you find Your scanner model name and then click on Scanner Utility The Scanner Utility window opens Find the Counter Ut...

Страница 39: ...ing the tab on the module onto the slot on the scanner 4 Close the ADF cover by pushing it back down until it snaps back into place R Re ep pl la ac ci in ng g t th he e F Fe ee ed d R Ro ol ll le er r 1 Open the ADF cover by pulling the cover open lever ...

Страница 40: ...36 2 Remove the paper chute by pinching both sides of the handles on the paper chute to remove it 3 Remove the feed roller by pinching both sides of the feed roller and pull it out ...

Страница 41: ...37 4 Install the new feed roller by aligning and inserting the feed roller onto the roller pitman on the scanner ...

Страница 42: ...librate the scanner if colors appear in areas that should be white or colors of the scanned image and the original vary a lot This allows you to adjust and compensate for variations that can occur in the optical component over time by its nature The following describes how to calibrate the scanner 1 The Calibration Sheet marked with an arrow on either edge at both sides is used specially for ADF S...

Страница 43: ...r screen to open the Charm bar Click on the Start charm then click on the downwards arrow button in the lower left corner of the screen The Apps screen will be shown Move your cursor to the right edge of the screen to scroll right until you find Your scanner model name and then click on Calibration Wizard 4 Click Next from the Calibration Wizard that pops up and then click Calibrate Now 5 Click on...

Страница 44: ...ck Scanner Utility For Windows 8 1 users Point your mouse cursor to the upper or lower right corner of your screen to open the Charm bar Click on the Start charm then click on the downwards arrow button in the lower left corner of the screen The Apps screen will be shown Move your cursor to the right edge of the screen to scroll right until you find Your scanner model name and then click on Scanne...

Страница 45: ...eft corner of the screen The Apps screen will be shown Move your cursor to the right edge of the screen to scroll right until you find Your scanner model name and then click on FAQ SCANNER CONNECTION The first step to take when troubleshooting connection problems with your scanner is to check all physical connections The icon located on the Windows system tray indicates if the scanner software is ...

Страница 46: ... by pulling the cover open lever 3 Gently but firmly pull the jammed documents out of the ADF Try to avoid creasing or wrinkling the documents Attention Do not try to pull jammed or half scanned documents out of the ADF without first opening the ADF cover Doing so may permanently damage the ADF 4 Close the ADF cover by pushing it back down until it snaps back into place ...

Страница 47: ...080 mm 8 5 x 200 Min 50 8 x 50 8 mm 2 x 2 Acceptable Paper Weight Thickness 40 to 220 g 10 to 58 Lbs Multi feed Detection12 With ultrasonic technology13 Roller Lifetime Scans 300 000 Pad Lifetime Scans 100 000 Action Button 4 Buttons Up Down Scan Standby 9 function keys are all customizable Power Supply 24 Vdc 1 25 A or 24 Vdc 1 7 A Interface USB 2 0 x 1 USB 2 0 Host x 1 Net Weight 2 7 Kgs 5 95 Lb...

Страница 48: ...priate the period of availability of spare parts and the possibilities of upgrading products information Please ask local distributors and suppliers for spare parts information and product upgrade information Information requested by relevant Implementing Measure Please ask local distributors and suppliers for the related information of Implementing Measure test report Do not dispose anything of p...

Страница 49: ...are This Limited Warranty service does not provide for carry in exchange when the problem results from accident disaster vandalism misuse abuse unsuitable environment program modification another machine or non vendor modification for this product If this product is an optional feature this Limited Warranty applies only when the feature is used in a machine for which it was designed If you have an...

Страница 50: ... be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that which the receiver is connected Shielded interconnect cables and shielded power ...

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