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Chapter IV. Troubleshooting
If you encounter problems with your scanner, please review the installation and
scanning instructions contained in this guide.
Before you ask for customer service or repair, please refer to the information in
this chapter and consult our FAQ (Frequently Asked Questions) in which you can find
useful self troubleshooting information. From the Windows START menu, point to All
Programs > Your Scanner Model Name , and then click FAQ . (For Windows 8.1 users:
Point your mouse cursor to the upper or lower right corner of your screen to open the
Charm bar. Click on the Search charm. Click on the Start charm, then click on the
downwards arrow button in the lower left corner of the screen. The Apps screen will be
shown. Move your cursor to the right edge of the screen to scroll right until you find
Your scanner model name , and then click on FAQ .)
Scanner Connection
The first step to take when troubleshooting connection problems with your
scanner is to check all physical connections. The icon , located on the Windows
system tray, indicates if the scanner software is properly launched and the scanner and
computer are communicating with each other.
Appearance Status
The program has been successfully launched and the
scanner is connected with the computer, ready to scan
images.
The scanner is not connected with the computer. Or, the
scanner power is not switched on.
No Display
You have chosen to terminate the program, no matter the
scanner is connected or disconnected with the computer.