Plum Setup & User’s Guide v1.5 – updated July 2017
15
Troubleshooting
Problem
Cause
Action
My screen won’t turn on
Power cord is not connected
on one side, power switch
was not flipped to on
position.
Check to ensure the power
cord is inserted fully into
Plum and that the other side
is inserted into a working
outlet, and verify the switch
is in the on position. If none
of this works, please contact
customer service.
I don’t hear the cooling
working.
Your bottle may already be at
proper serving temperature,
you may not be able to hear
the cooling.
Check the touchscreen for a
small snowflake icon below
the wine label which
identifies cooling. If you see
the icon, place your hand
behind the Plum on the side
where you are checking
cooling and feel for air
exiting Plum. If the
snowflake is on and you don’t
feel any airflow, please
contact Plum customer
support at 844-856-PLUM.
My screen says “Please
contact Plum for service”
Your Plum has encountered
an error that needs to be
manually reset, or requires
physical service.
Contact Plum customer
support at 844-856-PLUM.
