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PS1_0002 [EN]
Troubleshooting
If the device is not working properly
or acting strangely, check the
following items.
Resetting the device
If the device is not working properly, try
resetting it. This may resolve the issue.
To reset the device, hold down the
Action Button with the Sliding Cover
closed until all of the LEDs flash and the
device vibrates three times.
The Mode Indicator LED is lit up in red.
Check the content of the
Warranty (Page 38), and
then contact “Ploom Exclusive
Customer Service” (back
cover).
The Mode Indicator LED is flashing
in orange.
This means that the device
cannot be used temporarily
because it has become too
hot (or too cold) due to its
current status, the ambient
environment, etc. Wait until the
Mode Indicator LED turns off
before using the device again.
The device is too hot to hold.
The device may be malfunctioning. Please
contact “Ploom Exclusive Customer Service”
(back cover).
The device may become somewhat hot after
continuous use due to extended use of the
heater. However, this is not a malfunction.
