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The type of VGA, Super VGA, or other graphics card you use.

Brand name and model number of any other peripherals you have installed/
connected to your computer (e.g., scanner, fax board, network board).

Returns

You must receive an RMA (

R

eturned 

M

aterials 

A

uthorization) number from our Technical

Support Department before any Plextor CD-ROM drive can be returned for repair or
replacement. Any drive sent to Plextor without an RMA number will not be accepted.
Drives must be sent postage prepaid. We recommend that you insure your shipment,
as Plextor cannot be held responsible for any damage that may occur during shipment.

Helpful Contacts

COMPANY

PHONE

FAX            BBS/

Web &/or

 Product

e-mail address

Adaptec

408-945-8600

408-262-2533 

408-945-7727

 SCSI interface boards

www.adaptec.com

Advansys

408-383-9400

408-383-9753

408-383-9540

 SCSI interface boards & CD-R software

www.advansys.com

AMC

206-882-0587

206-861-8391     ----

 Devices, cables & Accessories

[email protected]

Basin Comp.

800-238-4453

818-598-0110 

818-597-0275

 SCSI interface boards 

Diamond

408-736-2000

408-325-7000

408-524-9301

 Soundboards

www.diamond.com

DPT

407-830-5522

407-260-5366 

407-830-1070

 SCSI interface boards

www.dpt.com

DTC

408-942-4000

408-942-4052 

408-942-4010

 SCSI interface boards

www.datatechnology.com

FWB

415-325-4392

415-833-4653     ----

 Mac device drivers

www.fwb.com

Pacific Inter Connects

408-654-0234

408-982-9329     ----

 Audio cables

www.piccable.com

Plextor

 408-980-1838

408-986-1010

408-986-1569

 Recommend SCSI soundboards, audio cables, and all other technical support needs

[email protected]

CHAPTER 13 ---- Contacting Plextor’s Technical Support Department

62

  ULTRAPLEX OPERATION MANUAL

Содержание ULTRA-D

Страница 1: ...problems that relate specifi cally to your UltraPleX drive In many cases a problem that appears to be caused by your CD ROM drive actually originates in another part of your computer In such instances...

Страница 2: ...at 408 986 1010 Include your telephone number and the hours during which you can be reached Be as detailed as possible in describing your problem It typically is usefulifyoualsosendaprintoutofyourAUTO...

Страница 3: ...7727 SCSI interface boards www adaptec com Advansys 408 383 9400 408 383 9753 408 383 9540 SCSI interface boards CD R software www advansys com AMC 206 882 0587 206 861 8391 Devices cables Accessories...

Страница 4: ...pm Performance Data Transfer Rate CAV Sustained Burst Sync Async 2 0 4 8 MB sec 2 0 4 8 MB sec 20 MB sec 20 MB sec 5 0 MB sec 5 0 MB sec Average Random Access 85 ms 85 ms Data Buffer 512 KB 512 KB Err...

Страница 5: ...m Test Block Eject Rotary Switch SCSI ID Environmental Conditions Operating Temperature 0 to 45 degrees Celsius 0 to 45 degrees Celsius Humidity 20 to 80 20 to 80 Noncondensing Noncondensing Storage T...

Страница 6: ...system help you figure out what your current system configuration is and then walk you through the installation If you are lucky this process will be close to Plug and Play Either way don t worry You...

Страница 7: ...ed Windows 95 We also include a floppy disk that gives you some great utilities and makes this whole Plug and Play thing work more on that coming up To the best of our knowledge Plextor s 4PleX Plus w...

Страница 8: ...CIclassSCSIcontrollerto provide Plug and Play BIOS Go to the section titled Non Plug and Play Installation page 71 3 You did not buy a Plextor kit and have an older SCSI board that is not SCAM capable...

Страница 9: ...and configure your SCSI controller When you start Windows 95 it will then recognize that it does not have the rightdriveravailableforyournewSCSIcontroller Adialogboxnamed NewHardware Found appears fol...

Страница 10: ...ct will occur To solve this problem insert the Plextor Manager disk or use Windows Explorer or the following DOS command to copy the correct file to the applicable Windows 95 subdirectory copy D MPD C...

Страница 11: ...your own stack of disks one more time Once you have the correct file you can then use the Windows 95 Add New Hardware Wizard to load it If Windows 95 did load a file during the configuration process...

Страница 12: ...rt your new controller Turn on your computer and start up Windows 95 and your system should automatically detect and configure your SCSI controller If you have just installed it Windows 95 will then r...

Страница 13: ...isk and use Windows Explorer or the following DOS command to copy the correct file to the applicable Windows 95 subdirectory copy D MPD C windows system iosubsys Reboot again and everything should wor...

Страница 14: ...windows system iosubsys The SCSI controller documentation should tell you which file to copy If not you should contact the technical support department of the SCSI controller manufacturer If you cann...

Страница 15: ...a new controller Windows 95 will recognize that it does not have the right driver available A dialog box named New Hardware Found appears followed immediately by a dialog box named Insert Disk At thi...

Страница 16: ...y on your controller Turn off your computer Review the controller s documentation check the Quick Start Guide or similar document first to determine the location of the disable switch Double check for...

Страница 17: ...rive ThenenterthefollowingDOScommandtoinstallthePlextordevice driver A install Or from your Program Manager in Windows choose File and Run and enter the following on the command line A install Install...

Страница 18: ...for your SCSI board If your SCSI controller was not SCAM capable this would present no problem However since you purchased a SCAM capable Plextor kit you may experience problems After the installatio...

Страница 19: ...alled in your system In the box called DRIVER STATUS the message should be This device is working properly If you get this message you can now make full use of your CD ROM drive with the Windows 95 32...

Страница 20: ...he first company to ship a six speed CD ROM drive In early 1996 they shipped the first professional quality eight speed CD ROM drive SKC also is a leading manufacturer of compact disc players used for...

Страница 21: ...NOTES 80 ULTRAPLEX OPERATION MANUAL...

Страница 22: ...rive is repaired modified or altered unless such repair modification or alteration is expressly authorized in writing by PLEXTOR c if the drive is subject to abuse neglect lightning strike electrical...

Страница 23: ...80 1838 FAX 408 986 1010 BBS 408 986 1569 Toll Free 800 886 3935 PLEXTOR Japan 8F Kyodo building 1 4 21 Yaesu Chuou ku Tokyo Japan 103 Web Site www plextor co jp Phone 81 3 3517 8061 FAX 81 3 3517 806...

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