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PlexCombo 20/10/40-12A Installation and Users Manual

37

5. Maintenance and Troubleshooting

This chapter explains maintenance and troubleshooting procedures for your
PlexCombo drive.

With proper maintenance, you can prevent problems. If problems arise, you can
often solve many simple problems on your own, rather than wait for assistance from
a Plextor representative.

TIP: Read all of the section that pertains to you (PC or Macintosh). Many of the
problems discussed happen only rarely, and others may seem as if they do not
pertain to you. However, if you are familiar with the variety of problems that can
occur, you will be better prepared to deal with them if they do occur.

Upgrading Firmware

Plextor creates firmware revisions to meet the particular needs of large computer
manufacturers, and to include the latest parameters for Plextor-tested media. It is rare
that these changes will substantially affect the performance or operation of your
PlexCombo drive. However, we advise that our customers always update drives with
the latest available firmware. Before troubleshooting a possible problem with your
drive please make sure to visit our web site at www.plextor.com to check if you have
the latest firmware.

To obtain new firmware for your PlexCombo drive:
1.  Go to the Plextor web site at www.plextor.com.
2.  Look for firmware upgrades in the Support area, on the Downloads page. There

is a description of the latest firmware revision and its intended use.

3.  Download the firmware to your computer.

To upgrade firmware:
1.  Run the executable file that you downloaded from Plextor’s web site.
2.  Accept all defaults by continuing to click on the “Next” button until you see the

message:

Firmware update has completed.

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Содержание PlexCombo 20/10/40-12A

Страница 1: ...Record Your Serial Number For future reference record the serial number and the TLA code found on your drive s label in the space provided below TLA Firmware Revision Number Model PX 320A Internal...

Страница 2: ...her Plextor Corp reserves the right to revise this manual and to make changes in its content without obligation to notify any person or organization of such revision or change This manual is copyright...

Страница 3: ...ION Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure The laser beam emitted from the optical pickup is invisible...

Страница 4: ...This page intentionally left blank...

Страница 5: ...and Prepare for Installation 9 Determine Your Existing IDE Configuration 10 Set the Drive s Mode Jumper 11 Changing the Mode Jumper on Your Internal PlexCombo Drive 11 Select an IDE Configuration 12 A...

Страница 6: ...35 5 Maintenance and Troubleshooting 37 Upgrading Firmware 37 Troubleshooting 38 Troubleshooting General 38 Troubleshooting Reading Discs 40 Troubleshooting Writing CD R and CD RW Discs 42 Troublesho...

Страница 7: ...uld very well be a 30 second fix to them But we will never know unless you contact us Meet Your PlexCombo 20 10 40 12A The PlexCombo 20 10 40 12A is a CD ReWritable drive that provides professional qu...

Страница 8: ...ty on parts and labor and unlimited toll free tech support Your PlexCombo also has a self diagnostic feature The drive can actually determine if it is working properly an invaluable feature for troubl...

Страница 9: ...installed some or all of the items above may have been installed and may not be separately available See Appendix C for locations to purchase additional or replacement accessories Save Your Box Be sur...

Страница 10: ...in the drive Illuminated yellow when a DVD is in the drive BUSY indicator Illuminated green during disc loading and when BURN Proof is operational Illuminated yellow when a disc is being read Illumina...

Страница 11: ...mplifier Use standard MPC 3 type 4 pin connector DMA jumper Use the DMA jumper if you need to convert from Ultra DMA Mode 0 2 no jumper default to Multiword DMA Mode 0 2 with jumper installed In gener...

Страница 12: ...eplicated with duplication software The packet writing technology used to create those discs limits this function It is not the fault of the duplication software or your hardware In addition certain C...

Страница 13: ...s Do not insert dirty warped poorly balanced or cracked discs into the drive Do not clean discs using a circular motion Instead use a radial motion start at the center of the disc and proceed to the o...

Страница 14: ...Section 1 Getting Started 8 PlexCombo 20 10 40 12A Installation and Users Manual This page intentionally left blank...

Страница 15: ...involves loosening or removing several screws on the back panel of your computer and sliding off the cover See Figure 3 for an example QuickStart Installation For Experienced PC Users Only If you ve...

Страница 16: ...CD ROM drive If there are two devices one is configured as Master and the other the Slave as indicated by the position of jumpers on the back of the drive This is also true for the Cable Select bus If...

Страница 17: ...scheme Changing the Mode Jumper on Your Internal PlexCombo Drive As shown in Figure 4 the PlexCombo drive arrives from the factory with its mode jumper set to Master A function is ON if the jumper is...

Страница 18: ...n vertically Do not connect one pin switch to another by installing the jumper lengthwise horizontally Doing so could result in damage to the drive Select an IDE Configuration Set the jumper according...

Страница 19: ...tem configuration and performance will make a big difference Depending on how fast the CD ROM drive can stream data to the PlexCombo it may not be fast enough to constantly have the buffer full In thi...

Страница 20: ...e jumper to Master and connect the PlexCombo as Master to secondary IDE port Figure 7 How to Install the PlexCombo If Your Computer Is Originally Set Up in Configuration B Before PlexCombo Installatio...

Страница 21: ...Install the PlexCombo If Your Computer Is Originally Set Up in Configuration D About Cable Select The Cable Select jumper position sets the PlexCombo drive to use the CSEL signal from the IDE interfac...

Страница 22: ...roles are determined not by jumpers but by the connectors on the Cable Select cable The connectors are identified as Master or Slave Set the DMA Jumper Your PlexCombo ships from the factory with no D...

Страница 23: ...you install it vertically the vertical orientation must be with the drive s right side up as viewed from the front Figure 12 For a Vertical PlexCombo Installation Ensure the Right Side Is Up If you do...

Страница 24: ...Cable In most computers you will find free power connectors in the computer ready for your use When you open the computer check the cable running from your power supply to your hard disk and see if i...

Страница 25: ...e open bay If the drive fits tightly with little or no clearance on either side of the drive you will not have to use mounting rails The drive can be mounted directly into your computer Go to step 6 N...

Страница 26: ...heck for obstructions in the bay and ensure the side rails are attached properly 7 If not already connected attach the other end of the IDE ribbon cable to the connector on the motherboard Figure 16 C...

Страница 27: ...ers you will find free power connectors that are ready for your use Check the cable running from your power supply to your hard disk and see if it has extra connectors on it If so you can plug one of...

Страница 28: ...nd board in your computer is the board s manual Once you have successfully installed the sound board in your computer you can continue below for a description of the different cable connections that n...

Страница 29: ...your computer you will need to enable it If a Master or Slave device is set to disable or none or a similar designation change it as appropriate to enable or auto or something similar depending on you...

Страница 30: ...cked ON 4 Click on OK button and then click the Close button to exit the System Properties window 5 When prompted if you want to restart your computer now select Yes for this change to be enabled and...

Страница 31: ...k or files capturing audio duplicating CDs and more Some of these applications are supplied with your PlexCombo if purchased as a kit from Plextor while others are available from other vendors If you...

Страница 32: ...also check the compatibility list on the Plextor web site at www plextor com for software that supports the PlexCombo under other operating systems About Recording Software Installing applications so...

Страница 33: ...Copier Lets you copy any CD DirectCD Format Utility Prepares a CD R or CD RW disc so you can directly copy files to it in much the same way that you copy files to a floppy disk or removable drive You...

Страница 34: ...PowerDVD you can use other software with your PlexCombo A list of various software packages that you can use with your Plextor drive can be found in the Support Compatibility section of www plextor c...

Страница 35: ...orded discs such as audio CDs and data discs CD R Recordable CD You can record on these discs but only once You can also read them CD RW High speed and normal speed ReWritable CD These discs support r...

Страница 36: ...g of the mechanism and your DVDs and CDs Handling CD Media Take care when handling blank CD R and CD RW media Dust scratches and fingerprints on either side of the disc can cause write errors during r...

Страница 37: ...ewel cases at all times to prevent them from becoming dirty or damaged Playing Audio CDs In order to listen to an audio CD connect an audio cable to the analog audio connector on the rear of the drive...

Страница 38: ...e computer s sound board you can control volume with the volume control on the Windows Taskbar You can also mute the sound on your sound board and listen to music through headphones or self powered sp...

Страница 39: ...ge the PlexCombo drive s region code only 5 times After that you can t change it any more Writing to CD R and CD RW Media In conjunction with your PlexCombo drive mastering and packet writing software...

Страница 40: ...best write strategy laser power and other factors for that media 2 We include a table of the tested media and their write strategy in your drive s firmware This table is updated when you update your...

Страница 41: ...this buffer can be emptied quickly when you write at high speeds It can also be emptied if you use other applications like surfing the Internet or playing games or watching movies while writing or if...

Страница 42: ...Section 4 Using Your PlexCombo 36 PlexCombo 20 10 40 12A Installation and Users Manual This page intentionally left blank...

Страница 43: ...of large computer manufacturers and to include the latest parameters for Plextor tested media It is rare that these changes will substantially affect the performance or operation of your PlexCombo dr...

Страница 44: ...n does not work Disc does not rotate in PlexCombo drive IDE cable isn t connected or cables or connectors are damaged IDE cable connection is required for operation Ensure that the IDE cable is secure...

Страница 45: ...unlock the eject feature Cannot eject tray CD was not properly set into tray and is stuck Turn OFF the computer power Then at the PlexCombo s front panel insert a thin object such as the emergency ej...

Страница 46: ...side up PlexCombo drive has read errors may not respond when accessed from My Computer or Explorer or cannot run a program Blank CD R or CD RW disc is inside the drive Remove the disc from the drive...

Страница 47: ...s more weight to one area of the disc than another it can also cause the disc to be out of balance Remove the adhesive label if present Be careful not to damage the foil underneath Clean the disc as d...

Страница 48: ...URN Proof and problems occur when writing reduce the load on CPU resources Some ways to do this are Log off from the network Don t use the mouse Disable the screensaver or power save mode Exit all oth...

Страница 49: ...edia not appropriate Use CD R RW media supported by Plextor Supported media lists can be found on the Plextor web site at www plextor com Disc inserted upside down Reinsert the disc with the label rig...

Страница 50: ...ly attached between the computer and the PlexCombo Ensure the IDE cable pins are not bent Drive or IDE bus is not enabled in the computer s BIOS Ensure the IDE interface is enabled and set properly in...

Страница 51: ...2A PX 320A drive Supported software lists can also be found on the Plextor web site at www plextor com Changed authoring software If using different authoring software than for the previous writing er...

Страница 52: ...ays to do this are Log off from the network Don t use the mouse Disable the screensaver or power save mode Exit all other applications Defective or poor quality CD R media CD R media may be dirty scra...

Страница 53: ...ard disk are connected on the same cable If necessary enable BURN Proof in the recording software Remove the PlexCombo from the cable set its jumper to Master and re connect it to the secondary IDE po...

Страница 54: ...other devices on the system Check if all the necessary drivers and multimedia devices required by your sound board are installed Low levels from audio mixer Run your sound board s mixer program and ve...

Страница 55: ...test diagnostics that can help isolate trouble and determine if a problem is in the PlexCombo drive or elsewhere NOTE Using the self test diagnostics requires opening the computer and removing a cable...

Страница 56: ...to see the back of the PlexCombo drive connected to the ATAPI cable power connector and optionally an analog sound cable NOTE You may have to remove the drive from the computer to perform the next two...

Страница 57: ...ator blinks green and amber 9 Insert a blank Plextor recommended CD R disc Be sure to use only CD R media of the type recommended by Plextor The DISC indicator is green to indicate the media is CD R I...

Страница 58: ...c wristband This will help prevent static damage to your computer system 2 You should be able to see the back of the PlexCombo drive connected to the ATAPI cable power connector and optionally an anal...

Страница 59: ...roblem the disc is ejected automatically If there was a problem the disc is not ejected and you see the DISC indicator blink green One green blink indicates a read error Two green blinks indicates an...

Страница 60: ...Section 5 Maintenance and Troubleshooting 54 PlexCombo 20 10 40 12A Installation and Users Manual This page intentionally left blank...

Страница 61: ...CD RW media The PlexCombo 20 10 40 12A supports new high speed CD RW media and can write to this media at speeds from 4X to 10X You can also use normal speed CD RW media in this PlexCombo in this cas...

Страница 62: ...is on or off Can I use a DVD player as a source for audio recording In general DVDs are a poor source for audio extraction If you do want to use another DVD player for audio extraction to the PlexCom...

Страница 63: ...Mitsui Chemicals Kodak Maxell Fuji Futalo Verbatim Mitsubishi Chemical With PoweRec some poorer quality discs are recorded at 16X Note For the latest updated list of certified 20X media see Plextor s...

Страница 64: ...Speed Stamp DVD R DVD RW 5 12X Yes Single layer disc 3 8X Yes Dual layer disc Yes Dual layer disc Yes Dual layer disc 2X CLV Yes Yes Yes 1X CLV Yes Yes Yes When playing DVD video the drive runs at 2X...

Страница 65: ...10X RW 100 ms interval 16X R Z CLV 4X RW 150 ms interval 1 16X R CLV Disc Loading Auto Headphone Jack Stereo mini jack 0 8V 0 3V at 32 ohms Headphone Volume Control Wheel knob Rear Panel Power Supply...

Страница 66: ...pecial commands for CD R and CD RW Inquiry string PLEXTOR sp CD R sp sp sp PX 320A sp sp where sp is one space Environmental Conditions Operating Temperature 0 to 40 degrees Celsius Performance Guaran...

Страница 67: ...61 Safety Standards Country Region Type Agency Standard USA Safety UL UL 1950 Laser FDA FDA 21 CFR EMC FCC FCC 15J Class B Canada Safety CSA CSA 22 2 No 950 Europe Safety CE EN60950 IEC60825 Safety T...

Страница 68: ...Appendix A PlexCombo Specifications 62 PlexCombo 20 10 40 12A Installation and Users Manual This page intentionally left blank...

Страница 69: ...st common questions callers ask can be found quickly in the support area Select PlexHelper for online troubleshooting or FAQs for common questions If you have not been successful in your quest our Tec...

Страница 70: ...GA or other graphics board you use Brand name and model number of any other peripherals you have installed or connected to your computer e g CD ROM scanner fax board network board Returns You must rec...

Страница 71: ...Research 408 988 8282 408 988 8585 Windows UNIX CD R software www cdr com Goes to HyCD web site SONICblue Formerly Diamond 800 468 5846 541 967 2485 Sound boards www diamondmm com FWB 408 969 8620 408...

Страница 72: ...www hp com Intel http intel com ASUSTeK Computer http www asus com tw GIGA BYTE http www giga byte com ABIT http www abit usa com Aopen http www aopen com EPOX http www epox com SOYO Computers http ww...

Страница 73: ...circumstances be liable for direct special or consequential damages such as but not limited to damage or loss of property or equipment loss of profits or revenues cost of replacement goods or expense...

Страница 74: ...Appendix D Warranty 68 PlexCombo 20 10 40 12A Installation and Users Manual This page intentionally left blank...

Страница 75: ...ections 21 cable select 15 identifying 16 master 16 setting mode jumper 11 CD read formats 58 read speed 58 CD Copier software 27 55 problems with 55 CD audio 31 CD DA write speed 58 CD R changing sof...

Страница 76: ...D playing 6 25 27 33 56 read formats 58 read speed 1 58 region code 33 48 region code setting 56 regional setting 60 using as source for writing 56 DVD ROM media 29 E EasyCD Creator software 27 eject...

Страница 77: ...power connector 5 59 power supply 59 PowerDVD software 6 27 PoweRec 1 34 precautions 6 primary IDE port 10 Q QuickStart installation 9 R rails 19 20 RAM minimum 2 57 read specification CD 58 DVD 58 r...

Страница 78: ...ot add information to CD R CD RW 45 cannot eject tray 39 cannot play DVD 48 cannot run PlexCombo created discs on other drives 40 cannot write at higher speeds 46 cannot write CD RW at 10X 47 cannot w...

Страница 79: ...ation and Users Manual 73 CD DA 58 data 58 writing DVD as source 56 frequently asked questions 55 limitations on speed 13 using image 2 VariRec and 35 writing speed DMA setting 12 monitoring 33 59 wri...

Страница 80: ...Index 74 PlexCombo 20 10 40 12A Installation and Users Manual This page intentionally left blank...

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