21
Write Problems
Symptom Possible
Cause Solution
Authoring software used
does not support your
DVD writer
Use the authoring software provided with the DVD writer.
If using other software, contact the software supplier (or check the
appropriate website) to ensure that it supports your DVD writer.
Disc inserted upside down Reinsert the disc label side up.
Insufficient hard disk
capacity
Ensure that 1.2 to 2 times the capacity of the write data is available
on hard disk. (Required capacity may vary according to write
method.)
No power
Ensure that the power cord is connected securely (at all
connections).
IDE/Serial ATA cable not
properly connected
Ensure that the IDE/Serial ATA cable and connectors are not
damaged (check the pins carefully), and both sides are connected.
Cannot write to a
disc
USB cable isn't connected
properly.
Ensure that the USB cable and connectors are not damaged, bent
or dented. Check especially the pins.
Defective or damaged
disc
Always use high-quality media.
Always handle discs with care and keep them clean. Deep
scratches, fingerprints, or other contaminants on a disc’s surface
can make it unreadable.
Writing errors
occur
Insufficient hard disk
capacity
Ensure that 1.2 to 2 times the capacity of the write data is available
on hard disk. (Required capacity may vary according to write
method.)
IDE/Serial ATA cable not
properly connected
Ensure that the IDE/Serial ATA cable and connectors are not
damaged (check the pins carefully), and both sides are connected.
USB cable is not
connected properly
between the computer
USB port and the drive.
Ensure that both connectors of the USB cable is properly
connected to the USB ports on the computer and the drive.
Drive not
recognized
Authoring software used
does not support your
DVD writer
Use the authoring software provided with your DVD writer.
If using other software, contact the software supplier (or check the
appropriate website) to ensure that it supports your DVD writer.
Cannot write at
highest speed
DVD/CD media not
compatible with high
speed
Use media rated for the highest speed your drive can write to.
