7
TROUBLESHOOTING
Problem
Possible causes
Solution
“ADD WATER"
indicator turn on
1.Low water level or lack of
water.
2.The water screen at the bottom
of water reservoir is blocked.
3.Pump malfunction.
1.Stop making ice, refill water and then
press
“ON/OFF”
button to restart ice-
making cycle.
2.Do cleaning.
3.Send it to the authorized department for
repair.
“ICE FULL”
indicator light up
1.Ice basket is full, and the
infrared light is blocked by the
ice.
2.Infrared light-emitting diode &
light-receiving diode do not
work.
1. Remove the ice from ice basket.
2. (a) Wipe up the foreign objects on the
infrared light-emitting diode & light-
receiving diode and restart the ice
maker.
2. (b) Call Customer Service if the
infrared light-emitting diode & light-
receiving diode still can not work after
wiping up the foreign objects on them
and restarting the ice maker.
“ADD WATER”
and
“ICE FULL”
indicators
turn on simultaneously
The ice tray is not in the right
position.
1.Check if the ice tray is blocked by
something.
2. Unplug the appliance and plug it again,
then restart the appliance.
The ice collects
together.
Making ice takes too much time.
Stop making ice and restart the ice-
making cycle after the ice melts.
The water in the water reservoir
is of too low temperature.
Fill the water reservoir with water ranges
between 8
℃
and 25
℃
.
The ice-making cycle
seems normal, but no
ice is produced.
The ambient temperature or
water temperature is too high.
Start the ice-making cycle at an
environment with an ambient temperature
less than 32
℃
and fill the water reservior
with some cold water.
Refrigerating system leaks.
Call customer service.
Refrigerating system blocks.
Call customer service.
Poor ice-making result. 1. Poor heat dissipation.
2. The water temperature is too
high.
3. The ambient temperature is
too high.
1. Leave an 8-inch clearance on all sides
of the ice maker for proper ventilation.
2. Fill the water reservoir with water
ranges between 8
℃
and 25
℃
.
3. Operate the ice maker at an
environment with an ambient
temperature between 10
℃
and 32
℃
.
ENGLISH