Maintenance Hints for
Optimum Performance
Replace voice tube every
six months
Replace ear cushions ever y
six months
Clean cable with a moist
cloth once a month
If using a M12 modular
adapter, replace the
batteries every six to
nine months
Trouble Shooting Guide
Problem
Possible Cause
Remedy
Earpiece is uncomfortable
Headset is not fitted correctly
Check that the receiver is properly positioned.
Move the receiver to different positions for
ideal comfort.
Callers cannot hear me
Blocked voice tube
Remove voice tube and speak into silver tube; if you
can now be heard, then replace voice tube.
Poor position of voice tube
Ensure voice tube is positioned correctly (see fig 4).
or microphone
Ensure noise cancelling microphone is positioned
correctly (see fig 6).
Transmit level too low
If you have an M12 or E10 adapter, turn up the
transmit volume on the side of the adapter until the
caller can hear you. Refer to the adapter user guide.
I cannot hear callers/
Headset is not fitted correctly
Check that the headset is properly positioned, and if
sudden loss of sound
necessary adjust the headband by lengthening or
shortening the band.
Headset not plugged in correctly
Check that the Quick Disconnect and other
connectors are correctly plugged in.
Receive level too low
Turn up the receive volume control on the adapter.
Echo on line/hear my
Transmit level too high
Adjust the transmit volume control. Refer to your
own voice
adapter or telephone equipment user guide
for guidance.
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