Plantronics Savi User Guide
19
9 Troubleshooting and Common Questions
My headset is unstable.
When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to optimise the
position of the headset. See
Wearing the headset
.
My headset doesn’t work with
Microsoft Lync/Office Communicator.
Ensure your headset is charged.
Ensure your headset is subscribed to the USB adapter.
If you press the call control button on your headset, you should hear a Microsoft Lync/Office
Communicator dial tone. If not, you need to ensure the headset is the default device by going to
Microsoft Lync/Office Communicator > Tools > Set Up Audio and Video > Handset or Headset and
choosing your headset as the default.
Disconnect and re-connect the USB adapter. It will be solid red until it subscribes to the headset;
it will be solid green when successfully subscribed to the headset.
Restart your computer.
I hear Microsoft Lync/Office
Communicator audio through my PC
speakers and only want to hear it
through my headset.
Ensure that the headset is the default speaker/speakerphone device. Go to Microsoft Lync/Office
Communicator > Tools > Set Up Audio and Video > Speaker/Microphone or Speakerphone and
select your headset as the default device.
Speaking and/or listening volume is
too low or too high.
Adjust headset listening volume with volume button.
Adjust listening/speaking volumes in the computer’s sound control panel/system preferences.
Adjust listening/speaking volumes in the softphone application.
The sound is distorted or I hear an
echo in the headset.
Reduce speaking and/or listening volume on the computer using your softphone application.
Point microphone towards your chin.
If the distortion is still present, lower the volume on the headset.
Talk time performance is significantly
degraded even after a full recharge.
The replaceable battery is wearing out. Contact
plantronics.com
to purchase a new battery. Use
only the battery type supplied by Plantronics.
