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Troubleshooting

Software Installation Error Messages Win 2000/XP

This message may appear during an installation with Windows 2000 or Windows XP if you are not logged on as Administrator
but as a Guest or other name.

1. You must be log on as Administrator.

2. Cancel installation & Verify that no programs have been installed. Remove CD

3.

If programs have been installed they must be un-installed with the Windows Control Panel,
Add/Remove Program.

4. Restart computer, & Log on as Administrator.

5.

Load CD Auto play should start.

For more detailed help contact
TOLL FREE 1-877-DOCUPEN
HELPLINE

or email via [email protected]

DocuPen™ Operation Manual

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Содержание DocuPen DocuPort Series

Страница 1: ...DocuPen Operating Manual 04 02 10 DOCUPORT THE PORTABLE IMAGING COMPANY ...

Страница 2: ...py rights OCR technology by ScanSoft Inc All rights reserved Copyright Outside In Viewer Technology Inso Corporation All rights reserved Copyright 2004 Planon System Solutions Inc All rights reserved All other product or company names are trademarks or registered trademarks of their respective holders Regulatory Information This device complies with Part 15 of the FCC Rules Operation is subject to...

Страница 3: ...ou Scan 11 Scanning Documents 12 Additional Scanning Tips 13 Additional Scanning Tips Continued 14 SOFTWARE INSTALLATION 15 Installing the DocuPen Software 15 Installing the PaperPort Software 17 DOWNLOADING 19 Using Windows Imaging under Windows 98 2000 ME 20 Using PaperPort under Windows XP 25 SAVING IMAGES 27 Saving Images Using PaperPort 27 Saving Images Using Window s Imaging 28 ERASING THE D...

Страница 4: ...sed 35 Why is Image Skewed 36 TROUBLESHOOTING 37 Cannot Connect to the Penscanner 37 Blinking LED Lights Error Conditions 38 Software Error Installation Messages USB 39 Software Error Installation Messages Win 2000 XP 40 Software Error Installation Messages ScanSoft 41 Download Failed Error Message 42 Lost Calibration Message 43 Download Failed 44 APPENDIX 45 A DocuPen Specifications 45 B Proper H...

Страница 5: ...r PC Please read these instructions carefully to obtain optimum performance and longer service life from the unit Retain this manual for future reference Check the Contents The following components are included in your DocuPen product package The DocuPen unit Four Energizer coin cells 1 55v silver oxide high drain USB cable for downloading scanned images CD DocuPen TWAIN driver PaperPort OCR Softw...

Страница 6: ...ner Power Button Press one time to turn the DocuPen on in Standard scan mode 200x100 dpi Press two times to turn the DocuPen on and put the pen in Hi Resolution scan mode 200x200 dpi Press to respond to prompts when downloading or erasing the pen s memory bank DocuPen Operation Manual 6 ...

Страница 7: ...e the Memory capacity available for scanning during power up Both lights on more than 50 total memory capacity available 1 light on 25 to 50 total capacity available No lights on less than 25 total capacity available Lights flash after scanning no capacity available You must download images LED 4 ALL 4 LED S ON READY TO SCAN HI RES MODE Scan Resolution By default the DocuPen s scan resolution is 1...

Страница 8: ...ery compartment cover and insert the batteries Looking at the top of the DocuPen push down firmly on the cover with thumb at the back and slide toward the front of the unit At the same time lift up at the front of the cover with index finger while pushing forward 2 Insert the new batteries correctly as illustrated below IMPORTANT You must install the batteries correctly according to the polarity m...

Страница 9: ...ush while grasping with thumb Changing the Batteries Note that you can change the batteries any time the unit is turned off Changing the batteries does not affect the images stored in the DocuPen s memory bank All four battery cells must be changed at the same time Check Battery Cover Contacts for damage Good contact Bent contact If the contact is bent it can be gently pushed up to good position D...

Страница 10: ...ower total number of pages scanned will be realized approximately 150 document pages at 100 dpi or 75 document pages at 200 dpi We recommend the use of fresh Energizer 389 coin cells 1 55v silver oxide high drain Other brands may not achieve optimum scan quantities Inferior batteries can also cause delays during scanning as the unit may Time Out if sufficient voltage is not supplied by the batteri...

Страница 11: ...he other Hold document Hold the Scanner flat Do Not tilt Typically scanning from top of document down 1 Place your document on a smooth flat clean surface 2 Place the DocuPen just above the area you want to scan with the LED indicator lights on the left side of the document to be scanned 3 Press the DocuPen s Power button once for standard resolution this places the unit in ready mode for scanning...

Страница 12: ... smoothly down the document When you stop scanning the image is saved to the pen s internal flash memory and the DocuPen power turns off You must wait momentarily till the data is compressed and stored in the onboard memory For OCR applications we suggest to scan in hi resolution 200dpi mode Pressing the Power button two times The right most LED indicator light turns on indicating Fine resolution ...

Страница 13: ...4 seconds to scan an 8 5 x11 document in standard mode It should take approximately 8 seconds to scan an 8 5 x11 document in fine high resolution mode All scanned images are in black and white and are stored in the pen s memory bank for easy download at any time later Scanning Lengths Typical scans include documents in standard or legal format that may be up to 8 5 wide Also in standard resolution...

Страница 14: ...l without cable When scanning books or bound pages it may be easier to scan in landscape mode across the page This will follow the natural curve better Images can be turned with the Imaging Software within Windows or Paperport Beware of and avoid staples and paper clips These can interfere with a scan and could also cause damage to the scanner DocuPen Operation Manual 14 ...

Страница 15: ...er meets the following minimum system requirements Microsoft Windows 9x 2000 NT ME XP operating system XP Requires Twain Compliant software such as in PaperPort 8 0 OCR Software included CD ROM for driver installation Windows 2000 XP log on as Administrator 1 Close all Windows programs during the loading of software 2 Disable any virus protection software temporarily 3 Unplug the USB cable before ...

Страница 16: ...on 11 The Prolific USB Driver will load next 12 Simply follow on screen instructions 13 Remember to remove USB Cable if plugged in 14 The Prolific 2303 installation is complete click Finish If you are running under Windows XP you must continue install the ScanSoft PaperPort SE 8 0 OCR Software If you are asked to Restart after this Software loads click NO since you will be required to restart afte...

Страница 17: ...Paperport SE 8 0 simply follow on screen instructions to proceed This is required under Windows XP 2 Opening pop up window 3 Welcome ready to install window 4 License Agreement 5 User information required 6 Installation Set up 7 Set up Ready to Install DocuPen Operation Manual17 ...

Страница 18: ... plug in the USB cable The Serial cable can be plugged in at any time You should have a brief pop up message from the Hardware Wizard WINDOWS SHOULD SELF INSTALL THE DRIVERS IF NOT REFER TO THE TROUBLESHOOTING SECTION PAGE 37 You can now start the Imaging program by Kodak or the PaperPort SE 8 0 by ScanSoft DocuPen Operation Manual 18 ...

Страница 19: ...existing image file created from the previous download Before you download your most recent scanned images make sure you have viewed and saved all image files from the previous download To download the scanned images to your computer 1 Connect the provided USB cable to the USB port on your computer 2 The USB can be plugged into any available USB port USB Plug 3 Fully insert the stereo cable plug e...

Страница 20: ...be found under the Windows Desktop Start Programs Accessories menu Choose the Imaging command to open the Imaging application Window that applies to your operating system Windows 2000 SELECT DEVICE Windows 98 SELECT SCANNER For downloading with the PaperPort SE 8 0 see page 25 for installation general set up This should self install during CD installation You can also read the help Tutorial sectio...

Страница 21: ... more You must select PenTwain source when you are using the DocuPen scanner If you have used another device prior then that device will remain default till you reselect PenTwain device This is only the case if you have multiple scanners If you only have DocuPen as a scanner then it will remain default until another device is added DocuPen Operation Manual 21 ...

Страница 22: ...uire Image Windows 98 says Scan New 5 Clicking either will open the Pen Scanner Control window giving you the opportunity to view and manage your scanned images Download Images 6 To download the scanner s memory bank choose the File Download Bank command or click the download icon DocuPen Operation Manual 22 ...

Страница 23: ...dow If you miss the timing you only have 3 4 seconds you may encounter an error message such as No problem simply press the DocuPen power button and Immediately AFTER click the Retry button in the prompt window Otherwise the DocuPen memory bank transfers downloads to your computer If you still cannot download see Trouble shooting page 37 Normal file transfer in progress DocuPen Operation Manual 23...

Страница 24: ...he Pen Scanner Control window and click the OK button The image displays in the Imaging application window Note that if you select more than one image thumbnail in the Pen Scanner Control window then all selected images display in the Imaging application window The selected images display as individual pages of the scanned image file Tip To quickly select all images in the memory bank click the Pe...

Страница 25: ...ave already loaded the software during installation 2 Open PaperPort SE 8 0 Select source by clicking on Scan 3 The Pen Twain is the source for this application You may have more than one source so Pen Twain must be selected when using the DocuPen DocuPen Operation Manual 25 ...

Страница 26: ...s you require for a single or multiple page document 3 Other applications are automatically listed at the bottom status bar This depends what applications you have on your system 4 Simply select the image and Click on the application you wish to use or drag your file over to the application It starts automatically 5 The default file format is max which allows you to stack unstack multiple pages 6 ...

Страница 27: ... the following ways From the PaperPort Desktop Window Click on one or more thumbnail images in the Desktop window and choose the window s File Save As command In the standard Windows Save As dialog box define the image file name and destination folder Then click the Save button DocuPen Operation Manual 27 ...

Страница 28: ...he Kodak imaging application View one or more thumbnail images and then save the image file using the imaging application s File Save command Define the file name destination and image file type Creating Multi Page Image Files To create an image file having more than one page first select the desired pages in the Pen Scanner Control window and then export all selected images to a file From the Fil...

Страница 29: ...ptimum scanning speed To erase the DocuPen memory bank 1 Choose the Acquire Image Win 2000 Scan New Win 98 command If you are running under Windows XP or using PaperPort SE 8 0 then simply click scan Windows 2000 Acquire Image Windows 98 Scan New 2 PaperPort SE 8 0 simply click scan 3 The Twain Penscanner Control Window will open 4 Erase the DocuPen memory by selecting the recycle icon DocuPen Ope...

Страница 30: ...d NOTE The Erase Bank command erases only the DocuPen memory bank The temporary image file from the previous download still exists on your computer s hard drive It will reappear in the Twain Penscanner Control Window until the next new downloaded data is transferred This can be very useful for saving forgotten images that have already been deleted from the scanner s memory Simply unplug the cable ...

Страница 31: ...pi 100 pgs 25 pgs 200 dpi 50 pgs 12 pgs LED lights do not turn on Make sure you have installed the batteries correctly see pg 8 9 Check the battery cover contacts see pg 43 Images are not readable If you are having problems scanning see the troubleshooting tips and suggestions on pg 13 14 All LED lights flashing simultaneously Depending on how many flashes there are it typically means that the Doc...

Страница 32: ...dually This can be done in either Windows Imaging or PaperPort To view the scanned images you must download the DocuPen s memory bank to your computer The memory bank is downloaded to your computer as a single file containing all the scanned images After you download the memory bank you view and manage the images from within your imaging application You can also manage view images especially text ...

Страница 33: ...Frequently Asked Questions What is a Good Scanned Image Good scan sample DocuPen Operation Manual 33 ...

Страница 34: ...art of image missing You have stopped moving scanning or the roller was not in contact with the document If you stop even momentarily the scanner stops scanning and image is incomplete You will have to re scan DocuPen Operation Manual 34 ...

Страница 35: ...Frequently Asked Questions Why is image compressed Your scan was too fast Text image are compressed DocuPen Operation Manual 35 ...

Страница 36: ...Frequently Asked Questions Why is image skewed The scan was twisted to one side try practice scanning more straightly Image text skewed to one side DocuPen Operation Manual 36 ...

Страница 37: ...ing power on 2 Ensure that ports are working Both the Serial com ports the USB ports should be checked in the Windows Device Manager You can also try switching ports from auto to manual If you have both serial USB connections try switching cables Important You must install the USB Driver before attaching USB cable You should remove the drivers in the Windows Control Panel Add Remove Programs insta...

Страница 38: ...n indicates that the DocuPen s memory bank is full and the scanned image cannot be saved You must download the DocuPen s memory bank erase the scan memory and re scan the image 5 blinks at scan start Not enough space available in memory bank This condition indicates that the DocuPen s memory bank is full and the scanned image cannot be saved You must download the DocuPen s memory bank and erase th...

Страница 39: ...figured properly Verify in Device Manager the USB configuration if present If you see a yellow exclamation mark review properties update driver Try reinstalling the USB Prolific 2303 Driver with the included CD For more detailed help contact TOLL FREE 1 877 DOCUPEN HELPLINE or email via support docuport com DocuPen Operation Manual 39 ...

Страница 40: ...u must be log on as Administrator 2 Cancel installation Verify that no programs have been installed Remove CD 3 If programs have been installed they must be un installed with the Windows Control Panel Add Remove Program 4 Restart computer Log on as Administrator 5 Load CD Auto play should start For more detailed help contact TOLL FREE 1 877 DOCUPEN HELPLINE or email via support docuport com DocuPe...

Страница 41: ...u can choose to continue but it is best if you remove older versions 2 To remove programs open Control Panel Add Remove Programs remove 3 You may be required to restart your computer 4 Once restarted open close CD tray to start up For more detailed help contact TOLL FREE 1 877 DOCUPEN HELPLINE DocuPen Operation Manual 41 ...

Страница 42: ...ee the following error messages during a failed download These can occur if the batteries are weak 1 Install 4 new batteries 2 Verify battery polarity 3 Check battery contacts 4 Download as normal 5 Delete Memory Bank 6 Scan as Normal DocuPen Operation Manual 42 ...

Страница 43: ...tery polarity 3 Check battery contacts Good contact Bent contact If the contact is bent it can be gently pushed up to good position 4 Click OK Proceed to erase memory as detailed on pages 29 30 5 You can also restore buy attempting to download This same pop up message will ask you to Restore Calibration Values Push Power Button on Penscanner FIRST Click OK Once the values have been restored you ca...

Страница 44: ...on is running Avoid multiple applications running 1 Install 4 new batteries 2 Verify battery polarity 3 Check battery contacts 2 Download as normal This is normal it means there is nothing to download Memory Bank has no scans stored they have already been erased and no scans have been done since 1 Click OK 2 Unplug Pen scanner 3 Ready to use DocuPen Operation Manual 44 ...

Страница 45: ...ing mode Black and white SOFTWARE SUPPORT Windows 98 2000 ME XP TWAIN driver interface Windows Imaging or other scan software such as PaperPort OCR CD ROM installation disk COMPUTER INTERFACE USB cable via 2 5mm stereo jack SIZE AND WEIGHT Size 8 5 long x 66 wide x 70 high Weight 4 oz including batteries POWER SOURCE AND MEMORY Memory 2MB flash up to 100 pages at 100 dpi or 12k file size the numbe...

Страница 46: ...r Docuport representative To help keep the scanning area clean store the unit in the leather pouch when not in use When storing for extended periods of time remove the batteries If the unit becomes dirty it can be wiped with a soft damp cloth or alcohol swab Avoid any abrasive or harsh chemicals Do not leave this device within the reach of children C Technical Support Docuport Incorporated The Por...

Страница 47: ...d during shipping by accidents malicious damage modification incorrect usage force majeure or any cause beyond the control of Docuport Inc including but not limited to lightning water fire public disturbances riots strike war or other similar conflicts 2 Damage including but not limited to direct or indirect personal injury lost profits fall in production losses of or alterations to processed info...

Страница 48: ...ddress Phone Number Purchase Date Location Purchased Serial Number Can be found on the Scanner under Battery Cover E Mail Address Do you wish to receive News on future products Yes No Circle one option Please Please retain this information for your own records simply fill out scan and e mail or fill out the online registration so that we may provide you with satisfaction service and inform you of ...

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