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Appendix A - Troubleshooting

8. Click OK to see the

Print Port Configuration

screen, as shown below.

9. Click the

Browse Device

button, select the desired Multi-function

Broadband Router, and click OK.

10. Click OK to return to the Printers folders, and right-click on the

Printer. Ensure that the

Work off-line

option is NOT checked.

The Printer should no longer be grayed out, and is ready for use.

Содержание XRT-811

Страница 1: ...Internet Broadband Router XRT 811 User s Manual...

Страница 2: ...Manual is accurate PLANET dis claims liability for any inaccuracies or omissions that may have occurred Information in this User s Manual is subject to change without notice and does not represent a...

Страница 3: ...Linux Clients 35 Other Unix Systems 36 CHAPTER 5 OPERATION AND STATUS 37 Operation 37 Status Screen 37 Connection Status PPPoE 39 Connection Status PPTP 42 Connection Status Telstra Big Pond 43 Connec...

Страница 4: ...PC Database 74 Printer Port 78 Remote Administration 79 Routing 80 Upgrade Firmware 84 UPNP 85 APPENDIX A TROUBLESHOOTING 86 Overview 86 General Problems 86 Internet Access 86 Printing 87 Glossary 90...

Страница 5: ...LAN or WLAN can access the Internet through XRT 811 using only a single external IP Address The local invalid IP Ad dresses are hidden from external sources This process is called NAT Network Address...

Страница 6: ...g hub making it easy to create or extend your LAN DHCP Server Support Dynamic Host Configuration Protocol provides a dynamic IP address to PCs and other devices upon request XRT 811 can act as a DHCP...

Страница 7: ...coming data packets are monitored and all incom ing server requests are filtered thus protecting your network from malicious attacks from external sources Protection against DoS attacks DoS Denial of...

Страница 8: ...he printer PRINT ERR On Printer error detected Off No printer error detected WAN LNK ACT Connection to the modem attached to the WAN Internet port is established 100 Corresponding WAN port is using 10...

Страница 9: ...lt values To Clear All Data and restore the factory default values 1 Power Off 2 Hold the Reset Button down while you Power On 3 Keep holding the Reset Button for a few seconds until the RED LED has f...

Страница 10: ...rnet Access an Internet Access account with an ISP and either of a DSL or Cable modem for WAN port usage For shared access to the attached printer the following clients are supported Windows 95 98 ME...

Страница 11: ...no cable was supplied use a standard cable 4 Connect Printer Cable Use a standard parallel printer cable to connect your printer to the Printer port on XRT 811 5 Power Up Power on the Cable or DSL mo...

Страница 12: ...required func tions To Do this Refer to Configure PCs on your LAN Chapter 4 PC Configuration Check Broadband Router operation and Status Chapter 5 Operation and Status Use any of the following Intern...

Страница 13: ...ur Windows system supports UPnP an icon for XRT 811 will appear in the system tray notifying you that a new network device has been found and offering to create a new desktop shortcut to the newly dis...

Страница 14: ...er the connection is not working or your PC s IP address is not compatible with XRT 811 s IP Address See next item If your PC is using a fixed IP Address its IP Address must be within the range 192 16...

Страница 15: ...the MAC address from your PC to XRT 811 Common Connection Types Cable Modems Type Details ISP Data required Dynamic IP Address Your IP Address is allocated automatically when you connect to you ISP U...

Страница 16: ...red Dynamic IP Address Your IP Address is allocated automatically when you connect to you ISP None Static Fixed IP Address Your ISP allocates a permanent IP Address to you IP Address allocated to you...

Страница 17: ...Data Input Use the menu bar on the top of the screen and the Back button on your Browser for navigation Changing to another screen without clicking Save does NOT save any changes you may have made You...

Страница 18: ...he same value as the PCs on that LAN segment DHCP Server If Enabled XRT 811 will allocate IP Addresses to PCs DHCP clients on your LAN when they start up The default and recom mended value is Enabled...

Страница 19: ...HCP Server on your LAN Using XRT 811 s DHCP Server This is the default setting The DHCP Server settings are on the LAN screen On this screen you can Enable or Disable XRT 811 s DHCP Server function Se...

Страница 20: ...d Screen Once you have assigned a password to XRT 811 on the Password screen above you will be prompted for the password when you connect as shown below If no password has been set this dialog will no...

Страница 21: ...col be installed and configured on each PC TCP IP Settings Overview If using the default Broadband Router settings and the default Windows TCP IP settings no changes need to be made By default XRT 811...

Страница 22: ...ke the following Figure 10 IP Address Win 95 Ensure your TCP IP settings are correct as follows Using DHCP To use DHCP select the radio button Obtain an IP Address automatically This is the default Wi...

Страница 23: ...administrator can advise you of the IP Address they assigned to XRT 811 Figure 11 Gateway Tab Win 95 98 On the DNS Configuration tab ensure Enable DNS is selected If the DNS Server Search Order list i...

Страница 24: ...king TCP IP Settings Windows NT4 0 1 Select Control Panel Network and on the Protocols tab select the TCP IP protocol as shown below Figure 13 Windows NT4 0 TCP IP 2 Click the Properties button to see...

Страница 25: ...ct as a DHCP Server Restart your PC to ensure it obtains an IP Address from XRT 811 Specify an IP Address If your PC is already configured check with your network administrator before making the follo...

Страница 26: ...Windows NT4 0 Add Gateway 2 The DNS should be set to the address provided by your ISP as follows Click the DNS tab On the DNS screen shown below click the Add button under DNS Service Search Order and...

Страница 27: ...PC Configuration 23 Figure 16 Windows NT4 0 DNS...

Страница 28: ...al up Connection 2 Right click the Local Area Connection icon and select Properties You should see a screen like the following Figure 17 Network Configuration Win 2000 3 Select the TCP IP protocol for...

Страница 29: ...PC to ensure it obtains an IP Address from XRT 811 Using a fixed IP Address Use the following IP Address If your PC is already configured check with your network administrator before making the follo...

Страница 30: ...Connection 2 Right click the Local Area Connection and choose Properties You should see a screen like the following Figure 19 Network Configuration Windows XP 3 Select the TCP IP protocol for your ne...

Страница 31: ...nsure it obtains an IP Address from XRT 811 Using a fixed IP Address Use the following IP Address If your PC is already configured check with your network administrator before making the following cha...

Страница 32: ...nd Internet Connections 2 Select Set up or change your Internet Connection 3 Select the Connection tab and click the Setup button 4 Cancel the pop up Location Information screen 5 Click Next on the Ne...

Страница 33: ...Print jobs will be spooled queued on the Windows Server and can be managed using the standard Windows Server tools Print Port Driver Setup The following procedure is for all versions of Windows 95 98...

Страница 34: ...et Router Add Port Management Print jobs can be managed like any Windows printer Open the Printers folder Start Settings Printers and double click any printer to see the current print jobs If the prin...

Страница 35: ...to work with multi port models The Port Name is shown in the Printer s Properties Banner Check this option to print a banner page before each print job If using a PostScript Printer check the PostScri...

Страница 36: ...rinter will be managed by select My Computer and click Next 3 Select Add Port then select LPR Port and click New Port 4 In the Dialog requesting Name of Address of server providing lpd enter the IP ad...

Страница 37: ...ect Other Network File and Print Services then click the Details button Figure 23 Adding LPD LPR Port Win 2000 3 Enable Print Services for Unix and click OK 4 Click Next and complete the Wizard Adding...

Страница 38: ...D LPR Printing After configuring the Windows Server client PCs on the LAN can install the new printer The following procedure is for Windows 95 98 ME Windows NT4 0 and Windows 2000 workstation 1 Open...

Страница 39: ...figuration Set your Default Gateway to the IP Address of XRT 811 Ensure your DNS Name server settings are correct To act as a DHCP Client recommended The procedure below may vary according to your ver...

Страница 40: ...r Port screen L1 4 Save this data and exit the Printer Configuration Configuration is now completed and the printer is now available for use Other Unix Systems To access the Internet via XRT 811 Ensur...

Страница 41: ...eives an incoming connection Refer to Chapter 6 Advanced Features for further details Applications which use non standard connections or port numbers may be blocked by XRT 811 s built in firewall You...

Страница 42: ...or the IP Address above DHCP Server This shows the status of the DHCP Server function either En abled or Disabled For additional information about the PCs on your LAN and the IP addresses allocated to...

Страница 43: ...ample will be displayed when the Connection Details button is clicked Figure 26 PPPoE Status Screen Data PPPoE Connection Physical Address The hardware address of this device as seen by remote devices...

Страница 44: ...ect button Reset physical connection Preparing line for connection attempt Connecting to remote server Attempting to connect to the ISP s server Remote Server located ISP s Server has responded to con...

Страница 45: ...rror Invalid or unknown packet type The data received from the ISP s Server could not be proc essed This could be caused by data corruption from a bad link or the Server using a protocol which is not...

Страница 46: ...N IP Address The IP Address of this device as seen by Internet users This address is allocated by your ISP Internet Service Provider PPTP Status This indicates whether or not the connection is current...

Страница 47: ...us Telstra Big Pond An example screen is shown below Figure 28 Telstra Big Pond Status Screen Data Big Pond Connection Physical Address The hardware address of this device as seen by remote devices Th...

Страница 48: ...s relating to the existing connection The Clear Log button will restart the Log while the Refresh button will update the messages shown on screen Buttons Connect If not connected establish a connectio...

Страница 49: ...as a DHCP client If Enabled the Remaining lease time field indicates when the IP Address allocated by the DHCP Server will expire The lease is automatically renewed on expiry use the Renew button if...

Страница 50: ...k The Network Mask associated with the IP Address above Default Gateway The IP Address of the remote Gateway or Router associated with the IP Address above DNS IP Address The IP Address of the Domain...

Страница 51: ...king the Renew button will attempt to re establish the connection and obtain an IP Address from the ISP s DHCP Server If an IP Address has been allocated to XRT 811 by the ISP s DHCP Server this butto...

Страница 52: ...re covered in this Chapter Advanced Internet Communication Applications Special Applications DMZ URL filter Dynamic DNS Virtual Servers Options Advanced Internet Screen Figure 31 Advanced Menu This sc...

Страница 53: ...menu For each application listed above you can choose a destina tion PC There is no need to Save after each change you can set the destination PC for each application then click Save Special Applicat...

Страница 54: ...used by the applica tion server for data you send to it If the application uses a single port number enter it in both the Start and Finish fields Using a Special Application Configure the Special App...

Страница 55: ...the URL Filter screen An example screen is shown below Figure 33 URL Filter Screen Data URL Filter Screen Filter Strings Current Entries This lists any existing entries If you have not entered any va...

Страница 56: ...uest your desired Domain name 3 Enter your data from www dyndns org in XRT 811 s DDNS screen 4 XRT 811 will then automatically ensure that your current IP Address is recorded at http www dyndns org 5...

Страница 57: ...g The name should consist only of letters and the hyphen dash Using any other characters may cause problems DDNS Status This message is returned by the DDNS Server at www dyndns org Normally this mess...

Страница 58: ...ernet users to connect to your servers as illustrated below Figure 35 Virtual Servers IP Address seen by Internet Users Note that in this illustration both Internet users are connecting to the same IP...

Страница 59: ...s will be forwarded to the selected PC If Disabled any incoming connection attempts will be blocked PC Server Select the PC for this Server The PC must be running the appropri ate Server software Prot...

Страница 60: ...h to use is not listed on the Virtual Servers screen you can define and manage your own Servers Create a new Server 1 Click Clear Form 2 Enter the required data as described above 3 Click Add 4 The ne...

Страница 61: ...s of the DNS Domain Name Servers here These DNS will be used only if the primary DNS is unavailable MTU MTU size MTU Maximum Transmission Unit value should only be changed if advised to do so by Techn...

Страница 62: ...Logs Security Options Scheduling Services Admin Login The Admin Login screen allows you to assign a user name and password to XRT 811 Figure 38 Admin Login Screen 3 The default login name is admin Ch...

Страница 63: ...Security Configuration 59 Figure 39 Password Dialog Enter the User Name and Password you set on the Admin Login screen above...

Страница 64: ...up 7 Set the desired restrictions on the other groups Group 1 Group 2 Group 3 and Group 4 as needed 8 Assign PC to the groups as required Restrictions are imposed by blocking Services or types of conn...

Страница 65: ...a group Block by Schedule If Internet access is being blocked you can choose to apply the blocking only during scheduled times If access is not blocked no Scheduling is possible and this setting has n...

Страница 66: ...ed administrators only Firewall Rules Screen Click the Firewall Rules option on the Security menu to see a screen like the following example This example contains two 2 rules for outgoing traffic Sinc...

Страница 67: ...section for more details Edit To Edit or modify an existing rule select it and click the Edit button Move There are 2 ways to change the order of rules Use the up and down indicators on the right to m...

Страница 68: ...option Source IP These settings determine which traffic based on their source IP address is covered by this rule Select the desired option Any All traffic from the source port is covered by this rule...

Страница 69: ...IP address and Finish IP address fields You can ignore the Subnet Mask field Subnet address If this option is selected enter the required mask in the Subnet Mask field Services Select the desired Serv...

Страница 70: ...log Server Figure 43 Logs Screen Data Logs Screen Enable Logs DoS Attacks If enabled this log will show details of DoS Denial of Service attacks which have been blocked by the built in Firewall Intern...

Страница 71: ...og is full The time is not fixed The log will be sent when the log is full which will depend on the volume of traf fic Every day Every Monday The log is sent on the interval specified If Every day is...

Страница 72: ...u can not use it the service is unavailable This device uses Stateful Inspection technology This system can detect situations where individual TCP IP packets are valid but collectively they become a D...

Страница 73: ...lowed If not checked IPSec connections are blocked Allow PPTP PPTP Point to Point Tunneling Protocol is widely used by VPN Virtual Private Networking programs If checked PPTP connections are allowed I...

Страница 74: ...he time for a particular day is blank no action will be performed Define Schedule Screen This screen is accessed by the Scheduling link on the Security menu Figure 45 Define Schedule Screen Data Defin...

Страница 75: ...Pre defined Services can not be deleted Add New Service Name Enter a descriptive name to identify this service Type Select the protocol TCP UDP ICMP used to the remote system or service Start Port For...

Страница 76: ...T 811 User s Manual 72 Add Add a new entry to the Service list using the data shown in the Add New Service area on screen Cancel Clear the Add New Service area ready for entering data for a new Servic...

Страница 77: ...PCs shown when you select the DMZ PC Virtual Server or Internet Application This database is maintained automati cally but you can add and delete entries for PCs which use a Fixed Static IP Address Pr...

Страница 78: ...Clients are automatically added to the database and updated as required By default non Server versions of Windows act as DHCP Clients this setting is called Obtain an IP Address automatically XRT 811...

Страница 79: ...connected or not powered On you will not be able to add it Buttons Add This will add the new PC to the list The PC will be sent a ping to determine its hardware address If the PC is not available not...

Страница 80: ...ontrol than the standard PC Database screen Figure 48 PC Database Admin Data PC Database Admin Screen Known PCs This lists all current entries Data displayed is name IP Address type The type indicates...

Страница 81: ...o have XRT 811 contact the PC and find its MAC address This is only possible if the PC is connected to the LAN and powered On MAC is Enter the MAC address on the PC The MAC address is also called the...

Страница 82: ...There are 3 Logical Printers Ports named L1 L2 and L3 These names can not be changed and must be used when select ing the logical printer from your Unix system Pre string HEX Enter in HEX the series...

Страница 83: ...re will prevent the use of a Web Virtual Server on your LAN See Advanced Internet Virtual Servers Current IP Address You must use this IP Address to connect see below This IP Address is allocated by y...

Страница 84: ...he following Windows 2000 settings are correct Open Routing and Remote Access In the console tree select Routing and Remote Access server name IP Routing RIP In the Details pane right click the interf...

Страница 85: ...e selected entry Properties Destination Network The network address of the remote LAN segment For standard class C LANs the network address is the first 3 fields of the Destination IP Address The 4th...

Страница 86: ...the local LAN must be configured to use XRT 811 as the Default Route or Default Gateway Local Router The local router is the Router installed on the same LAN segment as XRT 811 This router requires th...

Страница 87: ...Gateway IP Address 192 168 0 100 Broadband Router s local Router Metric 2 Entry 2 Segment 2 Destination IP Address 192 168 2 0 Network Mask 255 255 255 0 Standard Class C Gateway IP Address 192 168 0...

Страница 88: ...igure 53 Upgrade Firmware Screen To perform the Firmware Upgrade 9 Click the Browse button and navigate to the location of the upgrade file 10 Select the upgrade file It s name will appear in the Upgr...

Страница 89: ...then UPnP users can change the configuration If Disabled UPnP users can only view the configuration But currently this restriction only applies to users running Windows XP who access the Properties vi...

Страница 90: ...o the Network Mask should be set to 255 255 255 0 to match XRT 811 In Windows you can check these settings by using Control Panel Network to check the Properties for the TCP IP protocol Internet Acces...

Страница 91: ...an existing printer port installation 1 Open Start Settings Control Panel Add Remove Programs 2 Look for an entry with a name like Shared Port Shared Printer Port Print Server Driver or Print Server...

Страница 92: ...Wizard until finished 5 When finished go to Control Panel Printers The printer icon will be grayed out indicating the printer is not ready 6 Right click the Printer and select Properties Then select t...

Страница 93: ...elow 9 Click the Browse Device button select the desired Multi function Broadband Router and click OK 10 Click OK to return to the Printers folders and right click on the Printer Ensure that the Work...

Страница 94: ...0 100 million bits per second Mbps IP Address and Network Subnet Mask IP stands for Internet Protocol An IP address consists of a series of four numbers separated by periods that identifies a single u...

Страница 95: ...s from your ISP Port Network Clients LAN PC uses port numbers to distinguish one network applica tion protocol over another Below is a list of common applications and protocol port numbers Application...

Страница 96: ...ta transmission over the Internet Both TCP and UDP are transport layer protocol TCP performs proper error detection and error recovery and thus is reliable UDP on the other hand is not reliable They b...

Страница 97: ...tions may cause harmful interference to radio communica tions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interfere...

Страница 98: ...5 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference...

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