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Appendix C
Frequently Asked Questions List
If your SIP Router is not functioning properly, you can refer to this chapter first for sample
troubleshooting before contacting your dealer. This can save your time and effort but if the symptoms
persist, please consult your dealer.
Q1:
I forget my Router login username and / or password
A1:
1.) Restore Router to its factory default settings by pressing the “Reset” button which is at the side
panel of the device for 5 seconds or more.
Q2:
Non of the LEDs are on when I turn on the SIP Router
A2:
1.) Check if power cord is connected properly.
2.) Check if there is proper AC power coming from the power outlet.
Q3:
Why can’t I dial my friend’s SIP number?
A3:
1.) Check SIP Server Domain Name/IP address. Make sure you have the right Name or IP address.
2.) Check the web browser and access the configuration menu. Make sure that the SIP Server Domain
Name/IP Address is correct.
3.) Check the register status under SIP Account Settings in the configuration menu (from web
browser). If your status is “Not Registered, it means you do not have a SIP account. Contact your
SIP service provider to get an account.
Q4:
How to know the machine IP address?
A4:
1.) To pick up the telephone set, and key in #120#.
2.) Machine will prompt the current LAN port IP address.
