Chapter 4 Troubleshooting
This chapter provides solutions to problems usually encountered during the installation and operation of
the WAP-5000.
How do I set the WAP-5000 back to its factory default settings?
You can apply
Factory Reset
option from the menu of the
WLAN Management System (WMS)
or
use
Kick Start
function by the following way:
w
Connect the WAP-5000 to your PC. Please make sure the Ethernet connection is normal.
w
Open
WLAN Management System (WMS)
application and click
Kick Start
icon.
w
Click
Find
icon from
WLAN Kick Start
window or press
<F5>
key to search the WAP-5000.
Right-click the WAP-5000 that you want to reset and select
Restore Default
option.
The WMS utility cannot detect a WAP-5000 on the same network.
w
Make sure the WAP-5000 is powered on and connected to an Ethernet network.
w
Check the IP addresses assigned to the WAP-5000 and
WMS
terminal PC. They should be in
the same subnet and unique. For example, if the WAP-5000
’
s IP address is 192.168.1.5 with a
mask of 255.255.255.0, then the PC
’
s IP address should be 192.168.1.x with a mask of
255.255.255.0.
The throughput rate is slow.
Check the following:
w
Verify the antenna, connector, and cabling are well connected.
w
Change the direction of the antenna slightly.
w
There may be interference, possibly caused by a microwave oven, 2.4-GHz wireless phone, or
metal objects. Move these interference sources or change the location of the wireless PC or AP.
w
Change the wireless channel on the WAP-5000.
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Verify the network traffic does not exceed 37% of bandwidth.
w
Lower the broadcast rate of wired network to no more than 10 broadcast messages per second
w
Verify wired network topology and configuration.
If Technical Support assistance is required, please prepare the following information ready before you
contact us.
w
LED status
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A list of the product hardware (including revision levels), and a brief description of the network
structure
w
Details of recent configuration changes, if applicable
If it appears that more in-depth support is required, have the following information on hand before
seeking assistance:
w
What you were doing when the error occurred
w
What error messages you saw
w
Whether the problem can be reproduced
w
The serial number of the product
w
The firmware version and the debug information
