Planet HDP-1260PT, Руководство пользователя, Страница: 70 / 74

1080p SIP Vandalproof Door Phone with RFID and PoE
HDP-1260PT
70
Appendix A:
Troubleshootings
If the following fixes cannot troubleshoot your problems, contact the supplier where the purchase is made or
PLANET technical support team.
Problem 1: Speed dial button light is not on
Check the AC power adapter to make sure it is the original power adapter. Check the power
outlet. Make sure that the power supply of the outlet into which you plug the device is working
properly. Try to plug another device into the outlet to make sure it can power up normally.
Problem 2: Can't access the web interface
Check the connection between the PC port of the device and the computer network port to
make sure everything is working.
Check if the IP address of the device is correct.
If it is a LAN, make sure that there is no conflict with the IP addresses of other devices on the
network.
Problem 3: Unable to call
Please check the network connection status of the device. If there is any abnormality, please
check the network connection.
If the network connection is normal, please check whether the device has been successfully
registered.
If the network connection and registration are normal, please confirm whether the dialing rules
are correct, or contact the service op.