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Planar UltraRes Series User Manual

92

Troubleshooting During
Installation

This section includes troubleshooting information about different issues you may
encounter during the installation process or after your display has been running for
some time. If you are not able to solve your issue in this section, please contact
Planar’s Technical Support team for assistance.

Error Codes

To see the last 50 errors that have occurred, select the Error Log tab in the OSD (

MAIN

MENU

>

INFORMATION

>

ERROR

LOG

)

, as shown below.

Possible error codes include:

• Power supply 1 issue

• Power supply 2 issue

• Power supply 3 issue

• Calibration EEPROM board disconnected

«
...
96
97
98
99
100
...
»

Содержание UltraRes Series

Страница 1: ...Planar UltraRes Series User Manual UR7551 MX UR8651 MX UR9851...

Страница 2: ...he Company shall not be liable for errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing performance or use of this material Warranty and Se...

Страница 3: ...y Kit 8 Planar UltraRes Series Standard Inputs 9 Installing the Displays 10 Installing the Planar Profile Mounting System 11 Installing OPS Expansion Optional 24 Supported Graphics Cards 25 Operating...

Страница 4: ...ultiTouch Driver 69 Planar UltraRes Remote Monitoring Software 70 Remote Monitoring Home 70 Remote Monitoring System Information 70 Remote Monitoring Inputs and Views 71 Remote Monitoring Audio 72 Rem...

Страница 5: ...aRes Series User Manual iii UR8651 MX 88 UR8651 MX Touch 89 UR9851 90 UR9851 Touch 91 Troubleshooting During Installation 92 Error Codes 92 Symptoms Possible Causes and Solutions 93 Accessing Planar s...

Страница 6: ...Table of Contents iv Planar UltraRes Series User Manual...

Страница 7: ...l design and configuration options required in high profile offices leading control rooms collaboration rooms and digital branding installations Features of the Planar UltraRes Series displays include...

Страница 8: ...dealer for inspection WARNING Wall mounts must be secure If the display is hung on a wall the wall must be strong enough to hold it Simply mounting it to wallboard or wall paneling won t be adequate o...

Страница 9: ...let consult an electrician for the replacement of the obsolete outlet 9 Protect the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they ex...

Страница 10: ...between the electrodes of the liquid crystal which causes a negative color video image color inverted and brightness inverted version of the previous image to be retained when a new image is displayed...

Страница 11: ...LCD display will be installed in a recessed area with an LCD surround or enclosure ensure adequate openings are applied for proper air flow and ventilation It is up to the installer to ensure that dis...

Страница 12: ...ngth and longer screws could puncture parts inside the display Prior to installation make sure you know where all of the mounting points are located Follow all safety precautions outlined in the VESA...

Страница 13: ...box 1 LCD mounts optional If ordered this will be inside a separate box inside the LCD box Note If you do not use Planar s mounts you need to ensure the mounts that you purchase can adequately support...

Страница 14: ...ser Manual touch drivers and USB to serial driver 1 USB cable Connects to a PC for touch functionality touch models only and serial commands all models 1 Remote control Used to control the display 2 A...

Страница 15: ...HDCP 2 2 HDMI 2 HDMI 4K 60Hz HDCP 2 2 HDMI 3 HDMI 4K 30Hz HDMI 4 HDMI 4K 30Hz DP OUT DisplayPort Out DP IN DisplayPort In 4K 60 Hz OPS 4K 60Hz Note Only one HDCP 2 2 source can be displayed at a time...

Страница 16: ...isplay must be installed on a flat surface If you ordered the optional wall mounts use the supplied UltraRes mounting template for the center point of the display as well as for top and bottom bracket...

Страница 17: ...urchase the correct hardware needed to support the display mounted to that structure Caution If the unit being installed is fitted with a touch input device it is important that the touch frame is not...

Страница 18: ...o determine the center points of the wall mounts The V notches are labeled Short Center and Long Center Use the Short Center hole for a landscape display and the Long Center hole for a portrait displa...

Страница 19: ...b You may wish to screw the template in place to make the next steps easier Note If you are installing a landscape display and the template is too long you can break the template at the notch below th...

Страница 20: ...e up with the bottom hole you marked on the wall This time use the LONG CENTER for a landscape panel and the SHORT CENTER for a portrait panel Ensure that the template is flat against the wall and lev...

Страница 21: ...top wall mount with the screw hole drilled from the template Note This picture shows mounts for a landscape installation 11 Tighten the screw into the mount 12 Use a level to make sure the mount is l...

Страница 22: ...traRes Series User Manual 14 Install the bottom mount brackets such that the holes marked earlier line up with the inner bottom hole on the bottom mount bracket Ensure the bottom mounts are level and...

Страница 23: ...ofile Mounting System Planar UltraRes Series User Manual 17 15 Using three physically capable people carefully hang the back of the display onto the top wall mount bracket using the square brackets on...

Страница 24: ...of the display As an alternative you can use the optional lift blocks along with a lift assist mech anism to lift the panel into place For details refer to Using the Lift Blocks on page 19 16 On the...

Страница 25: ...el using the provided M8 x 35 pan head screws 2 Securely attach your lift mechanism to the eyehooks a Spreader bar attachment A spreader bar allows for a small lift profile and less stress on the pane...

Страница 26: ...of the panel and the support lines should not be less than 45 degrees 3 Lift the panel into place 4 Detach the upper half of the lift block from the lower half by removing the two vertical screws Thi...

Страница 27: ...nd Bracket The kickstand bracket is used for service mode without having to remove the display from the wall Use the following instructions to put the display in service mode 1 Loosen the captive lock...

Страница 28: ...User Manual 2 Pull the display out and then swing the kickstands down to hold it in place The kickstands will nest into the bottom mount brackets Make sure to use both kickstands as using only one ca...

Страница 29: ...e length performance may vary between different cables and sources The recommended maximum DisplayPort length is 3m for DisplayPort 1 2 and 5m for DisplayPort 1 1 HDMI cable length is recommended as f...

Страница 30: ...HDBaseT receivers etc To install an OPS device remove the protective cover on the display and slide the device firmly into position When installed the OPS device will be connected internally to the d...

Страница 31: ...ures Can output 3840 x 2160 at 24 Hz or 30 Hz over a single DisplayPort or HDMI connection Four output graphics cards that can output synchronized genlocked 1920 x 1080 outputs at up to 60 Hz Cards th...

Страница 32: ...Keypad The OSD keypad is located on the rear of the display OSD Keypad Buttons Key Descriptions Power Power on Power off Menu Left Decrease value Menu Right Increase value Menu Up Increase volume Menu...

Страница 33: ...Planar UltraRes Series User Manual 27 Remote Control Receiver The remote control receiver is located near the keypad on the rear of the display Use the IR extender cable for operating the remote from...

Страница 34: ...aution Improper ventilation may shorten the life of the display Using the Display in Flat or Tilted Orientation The display is not recommended for use in flat orientation for tabletop floor or ceiling...

Страница 35: ...Using the Remote Control Planar UltraRes Series User Manual 29 Using the Remote Control Below is a picture of the remote control See the following page for button descriptions and Hex codes...

Страница 36: ...ult address is 1785 0x06F9 binary 00000110 11111001 16 data bits eight 8 bits for the command followed by the logical inverse of the command An end pulse a modulated pulse of 0 56 ms similar to the mo...

Страница 37: ...n 3 4 1785 15 0x06F90FF0 Number button 4 5 1785 16 0x06F910EF Number button 5 6 1785 17 0x06F911EE Number button 6 7 1785 20 0x06F914EB Number button 7 8 1785 25 0x06F919E6 Number button 8 9 1785 27 0...

Страница 38: ...ed by the remote and accepted by the display can be configured This is useful if there are multiple Planar displays and you would like each remote to work only with one of the displays It can also be...

Страница 39: ...switch is set to 3 Press the ON button on the remote or the power button on the keypad Turning the Display Off With the power on press the OFF button on the remote or the power button on the keypad t...

Страница 40: ...urrent zone you can navigate through the on screen menu see page 36 Alternatively you can use the remote or keypad as described next Remote Press the Zone 1 Zone 2 Zone 3 or Zone 4 buttons on the remo...

Страница 41: ...ENU The MAIN menu appears 2 Within the menu use and ENTER to navigate through the menus and adjust options 3 Press PREV on the remote control or MENU on the keypad to return to the previous menu To ex...

Страница 42: ...youts submenu refer to page 37 Note You can only use 4K 60Hz in Single mode Zone 1 Select the source displayed in Zone 1 Options HDMI 1 HDMI 2 HDMI 3 HDMI 4 DP OPS Default HDMI 1 Note If HDMI1 was sel...

Страница 43: ...1 HDMI 2 HDMI 3 HDMI 4 DP OPS Default HDMI 4 Note If HDMI1 was selected as another source OPS cannot be selected If OPS was selected as another source HDMI1 cannot be selected Auto Scan Sources Select...

Страница 44: ...aRes Series User Manual PIP Select from four PiP Picture in Picture layouts The layout in orange will be the active layout displayed when the Multi Source View is set to PiP PIP Size Select the size o...

Страница 45: ...s menu are saved per input The zone s corresponding input source is shown in the title bar and the graphic beneath that shows which zone is being adjusted in the current Multi Source View mode and Adv...

Страница 46: ...5 Noise Reduction Turn on noise reduction processing Options Off Low Medium High Default Off Diagnostic Color Set the image to monochrome This setting is for use in adjustments to a test pattern and...

Страница 47: ...fault 2 2 Content Rotation Rotate the image on the display Options None 90 180 270 Default None Aspect Ratio Set how the source is treated when the aspect ratio of the input is different than the aspe...

Страница 48: ...n the title bar Options Zone 1 Zone 2 Zone 3 Zone 4 Default Zone 1 Note Changing the Audio Select setting via the ZONE 1 4 keys also changes the Current Zone setting Volume Set the volume of the audio...

Страница 49: ...Series User Manual 43 Balance Set the audio balance Range 0 100 Default 50 Enable Internal Speakers Disable or enable the built in speakers Options On Off Default On Mute Mute or unmute the audio Opt...

Страница 50: ...ing settings You can save up to 10 presets using this menu more can be saved via the serial command interface If a preset is saved it will appear as Preset 1 Preset 2 and so on If it is not saved it w...

Страница 51: ...User Manual 45 Advanced Settings Menu Panel Brightness Submenu Intensity Set the intensity of the LCD backlight Range 0 100 Default 75 Local Dimming Turn on or off the local dimming function if suppo...

Страница 52: ...s detected or when any key is pressed on the keypad or IR remote Power Saving Delay Set the number of minutes to delay before initiating the power saving mode action if any Options 1 Minute 5 Minutes...

Страница 53: ...address You can use the number keys on the remote to enter this information Subnet Mask The current subnet mask You can use the number keys on the remote to enter this information Default Gateway The...

Страница 54: ...st keypress before the OSD menu automatically closes If set to Off the menu never automatically closes Options Off 10 Seconds 30 Seconds 60 Seconds 120 Seconds 240 Seconds Default 60 Seconds Allow Pop...

Страница 55: ...s Menu Planar UltraRes Series User Manual 49 Schedule Submenu Blank Screen Color Select the color to display when there is no signal in a zone Options Black White Gray Red Green Blue Cyan Magenta Yell...

Страница 56: ...nless a DNS server is programmed This is done via the DNS Server setting in the Network menu or the serial command interface Set Event 1 Event 20 Event Enabled Turns on the event If disabled the setti...

Страница 57: ...ogram the EDID information for the selected connector based on the selections in the EDID submenu EDID Type Set the EDID type to determine the base EDID used for the current connector 4K60 selects an...

Страница 58: ...sh Rate Options Disabled Enabled Note This setting should only be enabled by advanced users Pixel Clock The value of the pixel clock in megahertz Range 0 600 00 in 0 01 increments Horizontal Blanking...

Страница 59: ...stallers to achieve exact color point targets on the display In some cases the target color coordinates may not be achievable In this case an asterisk will appear next to the color coordinate value No...

Страница 60: ...4 keys on the remote control Note Changing the Current Zone setting via the ZONE 1 4 keys also changes the Audio Select setting White x Adjust the x coordinate of the white color point Range 0 000 0 8...

Страница 61: ...a y Adjust the y coordinate of the magenta color point Range 0 000 0 800 Yellow x Adjust the x coordinate of the yellow color point Range 0 000 0 800 Yellow y Adjust the y coordinate of the yellow col...

Страница 62: ...to the diagrams below for example setting values in a 3 x 4 tiled wall Note When using the Content Rotation feature the Tiling settings must be adjusted differently in order to display the image prope...

Страница 63: ...Height 4 Unit Row 4 Unit Column 3 Unit Row 4 Unit Column 2 Unit Row 4 Unit Column 1 Unit Row 3 Unit Column 3 Unit Row 3 Unit Column 2 Unit Row 3 Unit Column 1 Unit Row 2 Unit Column 3 Unit Row 2 Unit...

Страница 64: ...Height 3 Unit Row 3 Unit Column 1 Unit Row 2 Unit Column 1 Unit Row 1 Unit Column 1 Unit Row 3 Unit Column 2 Unit Row 2 Unit Column 2 Unit Row 1 Unit Column 2 Unit Row 3 Unit Column 3 Unit Row 2 Unit...

Страница 65: ...Height 3 Unit Row 1 Unit Column 4 Unit Row 2 Unit Column 4 Unit Row 3 Unit Column 4 Unit Row 1 Unit Column 3 Unit Row 2 Unit Column 3 Unit Row 3 Unit Column 3 Unit Row 1 Unit Column 2 Unit Row 2 Unit...

Страница 66: ...Unit Column Unit Row Selects the location of the current display within the tiled wall Default Column 1 Row 1 Frame Compensation When enabled the image is scaled to compensate for the width of the dis...

Страница 67: ...ltraRes Series User Manual 61 Frame Compensation Examples Below are examples with the Frame Compensation feature enabled left and disabled right Note that the eagle s eye is noticeably different when...

Страница 68: ...ries User Manual Test Patterns Submenu This menu selects a test pattern to show on the display for diagnostic purposes Test Patterns Options Black Gray White Red Green Blue Magenta Yellow Cyan Gray Ra...

Страница 69: ...USB B connector Enable Status LED When enabled the status LEDs on the back of the display behave as indicated on page 28 When disabled the status LEDs are always turned off Options Disable Enable Def...

Страница 70: ...ore All Settings from USB Restores all settings in the display from a USB flash drive The settings file must be named Planar settings bin and must be located in the root folder of the USB flash drive...

Страница 71: ...Menu Planar UltraRes Series User Manual 65 Information Menu System Information Submenu This menu displays version information for all programmable parts in the system It also contains the model and se...

Страница 72: ...enu 66 Planar UltraRes Series User Manual Image Information Submenu This menu displays image details for the current zone If more than one zone is available you can change zones by setting the Current...

Страница 73: ...ormation Menu Planar UltraRes Series User Manual 67 Error Log Submenu This menu displays a chronological list of system errors that have occurred For a list of possible errors see Error Codes on page...

Страница 74: ...ouch functionality is configurable via the Touch Control setting Touchscreen MultiTouch Driver Installation 1 With the PC on plug in the USB memory stick to the USB port on your PC 2 Locate and open t...

Страница 75: ...to factory default settings Utility Diagnose Starts the MultiTouchDoctor program This can be used to troubleshoot issues with the touchscreen Options Default settings on options have the following pr...

Страница 76: ...as well as provides some additional features Remote Monitoring Home Launch a web browser Enter the IP address shown in the Network menu see page 47 If successful you should see the Remote Monitoring S...

Страница 77: ...ries User Manual 71 Remote Monitoring Inputs and Views This page shows how the sources will be laid out on the screen based on the current Multi Source View and Advanced Layouts selections For the OSD...

Страница 78: ...Res Series User Manual Remote Monitoring Audio This page enables you to make audio adjustments to the selected zone Note Volume Bass Treble and Balance do not apply to the S PDIF output For the OSD eq...

Страница 79: ...e more can be saved via the serial command interface Only presets that contain saved data are shown in the table with buttons to recall or delete the corresponding preset The controls below the table...

Страница 80: ...ar UltraRes Series User Manual Remote Monitoring Panel Brightness and Power This page enables you to make adjustments to the brightness and power settings For the OSD equivalents refer to Panel Bright...

Страница 81: ...Server The name of the outgoing SMTP server Obtain this information from your ISP Connection Encryption Selects the appropriate encryption method required by the SMTP server Port Selects the port that...

Страница 82: ...Selected Occurs when a different input source is selected for any of the zones Note Each event can be sent to one or more recipients To add multiple email addresses separate them by a space Test Emai...

Страница 83: ...ther than the following require Admin level access Power On Off System Information Inputs and Views Multi Source View Zone inputs Presets Recall Audio Volume Mute Panel Brightness and Power Panel Brig...

Страница 84: ...nses to those commands The same set of commands can be sent over RS 232 USB TCP or UDP See the Planar UltraRes Series RS232 User Manual for more information Using discrete infrared IR codes to program...

Страница 85: ...VESA CVT 1024x768 60 48 363 65 000 x x x VESA DMT 1024x768 70 56 476 75 000 x x x VESA DMT 1024x768 75 03 60 023 78 750 x x x VESA DMT 1024x768 85 03 68 677 94 500 x x x VESA DMT 1152x864 70 012 63 8...

Страница 86: ...x x CEA 861 F VIC 16 with vertical parameters doubled 2560x1440 59 951 88 787 241 500 x x x VESA CVT R 2560x1600 59 972 98 713 268 500 x x x VESA CVT R 3840x2160 24 52 438 209 750 x x x VESA CVT R 384...

Страница 87: ...50 56 250 148 500 x x x SMPTE 274M CEA 861 F Format 31 1080p 60 67 500 148 500 x x x SMPTE 274M CEA 861 F Format 16 UHDTV 3840x2160 24 54 000 297 000 x x x CEA 861 F Format 93 HDMI 1 4b VIC 1 3840x216...

Страница 88: ...Color Subsampling Support Video Timing Input RGB 4 4 4 Supported YUV 4 4 4 Supported YUV 4 2 2 Supported YUV 4 2 0 Supported 4K 50 60 Hz DP x x x 4K 50 60 Hz HDMI 1 2 OPS x x x x 4K 50 60 Hz HDMI 3 4...

Страница 89: ...ion 10 bit depth Connectivity Standard Inputs DisplayPort 1 2 HDMI 2 0 x 2 HDMI 1 4 x 2 OPS Audio Output Line out S PDIF Control and Monitoring LAN RJ45 RS232 In IR Keypad Planar UltraRes App Mechanic...

Страница 90: ...kers 10W x 2 built in Usage Recommended Usage 24x7 Backlight E LED E LED D LED Backlight Life 30 000 hours min Power Source Power Consumption Typ 200W 230W 410W BTUs hr Typ 270W x 3 42 BTU 923 BTU hr...

Страница 91: ...Anti glare AG Anti reflective AR Glass Type 2mm Corning Gorilla Glass 3mm soda lime Touch ERO T models only Touch Technology IR Supporting OS Windows 7 8 10 Vista XP Mac OSX and Linux Item UR7551 MX...

Страница 92: ...Planar UltraRes Series User Manual 86 Dimensions UR7551 MX...

Страница 93: ...UR7551 MX Touch Planar UltraRes Series User Manual 87 UR7551 MX Touch...

Страница 94: ...UR8651 MX 88 Planar UltraRes Series User Manual UR8651 MX...

Страница 95: ...UR8651 MX Touch Planar UltraRes Series User Manual 89 UR8651 MX Touch...

Страница 96: ...UR9851 90 Planar UltraRes Series User Manual UR9851...

Страница 97: ...UR9851 Touch Planar UltraRes Series User Manual 91 UR9851 Touch...

Страница 98: ...has been running for some time If you are not able to solve your issue in this section please contact Planar s Technical Support team for assistance Error Codes To see the last 50 errors that have occ...

Страница 99: ...Symptom Can t Get PC to Output 4K 24 30 60 Hz Solution Make sure that your graphics card can support a 4K output See Supported Graphics Cards on page 25 for a list of the current graphics cards that P...

Страница 100: ...rt make sure the connector overmold isn t too large Symptom Can t Select OPS or HDMI 1 Solution The OPS and HDMI sources cannot be viewed at the same time If your Multi Source View setting is not Sing...

Страница 101: ...roperly Possible Cause The wired IR module may not be fully connected Solution Make sure the IR is fully connected by pressing hard to unsure it is inserted as far as possible Possible Cause The wired...

Страница 102: ...ccessing Planar s Technical Support Website Visit http www planar com support for the following support documents and resources User Manual RS232 User Manual Touch screen drivers Standard warranties P...

Страница 103: ...source selecting 34 inputs and view menu 36 installation before you build 10 of display on a wall 11 of LCD 10 OPS expansion slot 24 safety precautions 3 introduction 1 IR codes using 30 IR commands f...

Страница 104: ...tion 2 precautions 2 precautions during use 4 selecting input source 34 service plans ii signal compatibility 79 specifications 83 subsampling color 82 supported timings 79 T temporary image retention...

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