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16

Appendix

Troubleshooting 

If you are experiencing trouble with the display, refer to the following. If the problem persists,
please contact your local dealer or our service center.

       Problem: No image appears on screen.

           

 Check that all the I/O and power connectors are correctly and well connected               

                as described in the “Installation” section.
           

 Make sure the pins of the connectors are not crooked or broken.

       Problem: Partial Image or incorrectly displayed image.

           

 Check to see if the resolution of your computer is higher than that of the display.

           

 Recon figure the resolution of your computer to make it less than or equal to 

                1920 x 1080.

        Problem: Image has vertical 

 ickering line bars.

           

 Use “Phase” in “Display” to make an adjustment.

           

 Check and recon figure the display mode of the vertical refresh rate of your graphic

                card to make it compatible with the display.

       Problem: Image is unstable and 

 ickering

           

 Use “Phase” in “Display”  to make an adjustment. 

        Problem: Image is scrolling

           

 Check and make sure the VGA signal cable (or adapter) is securely connected. 

           

 Check and reconfigure the display mode of the vertical refresh rate of your 

                graphics card to make it compatible with the display.

        Problem: Vague image (characters and graphics)

           

 Use “Phase” in “Display” to make an adjustment. If this problem still exists, use “H Position”

                to make an adjustment.

        

Problem: Touch no function 

           

 Operating systems require 15 seconds to recognize the PT3290PW after connecting 

the USB cable and power cable.

Содержание PT3290PW

Страница 1: ...PT3290PW Touch Screen Monitor USER S GUIDE www planar com...

Страница 2: ...ence caused by this device to the reception of radio or television signals may be verified by turning it on and off Any changes or modifications to this TFT edge lit LED LCD would void the user s auth...

Страница 3: ...10 How to Use the OSD Menus 11 On Screen Display Menus 12 Appendix Troubleshooting 16 Warning Signal 17 No Signal 17 Going to Sleep 17 Out of Range 17 Product Dimensions 18 Compatibility Modes 19 Touc...

Страница 4: ...axes or solvents for your cleaning Do not operate the product under the following conditions Extremely hot cold or humid environment Areas susceptible to excessive dust and dirt Near any appliance gen...

Страница 5: ...ire ou des solvants pour le nettoyage N utilisez pas le produit dans les conditions suivantes Environnement extr mement chaud froid ou humide Endroits poussi reux ou sales Pr s d appareils g n rant un...

Страница 6: ...high refresh rate 0 3637mm x 0 3637mm pixel pitch Auto adjustment function Multilingual OSD user control 600mm x 200mm and 200mmx200mm VESA mount Projected Capactive touch screen with USB controller...

Страница 7: ...e w o P y a l p s i D USB Cable A to B User s Guide xxxxxxxxx xxxxxxxxx xxxxxxxxx USER S GUIDE www planartouch com RJ45 TO RJ45 CABLE DisplayPort CABLE Quick Start Guide HID Compliant Driverless No d...

Страница 8: ...Installation Product Overview Front View Bottom View 5 AC INPUT POWER DVI IN VGA IN AUDIO IN TOUCH USB HDMI RJ45 OUT RJ45 IN ON OFF SWITCH DP AUDIO OUT...

Страница 9: ...erface is located on the back of your monitor To mount the monitor on a UL certified swing arm or other mounting fixture follow the instructions included with the mounting fixture to be used Warning P...

Страница 10: ...rface as seen in the step 1 diagram 2 Connect the DP Power and USB cables as seen in step 2 diagram Connect RJ45 to RJ45 Cable if remote control is required Optional Step 1 DVI Audio In Step 2 7 VGA S...

Страница 11: ...nector of your host computer 8 1 4 Connect the USB cable from USB port of your display to USB port of your computer 8 1 5 Once the touch screen is configured the monitor is ready for use Notice To ens...

Страница 12: ...Optional The PT3290PW monitor can be controlled by connecting to a PC with a RJ45 terminal diagramed below Note Two COM Ports are reserved for this option Please refer to the RS232 section starting o...

Страница 13: ...Power On Off To select source input port To move up OSD item To move down OSD item To increase adjustment value or move forward to the OSD sub layer To decrease adjustment value To show hide the OSD m...

Страница 14: ...nu and Up keys simultaneously for 3 seconds then OSD will be locked and show OSD Locked 3 seconds b Press and hold Menu and Down keys simultaneously for 3 seconds then Power button will be locked and...

Страница 15: ...te On Off Off Yes Audio Select Default Audio Jack Default Yes VGA VGA DVI DVI HDMI HDMI DP DP 3 sec 3 sec 6 sec 6 sec 12 sec 12 sec 30 sec 30 sec H Position 0 100 50 Yes V Position 0 100 50 Yes Transp...

Страница 16: ...DATA LENGTH 8 bits PARITY BIT NONE STOP BIT 1 bit FLOW CONTROL NONE Pin 8 Pin 1 2 2 COM command structure from PC side Header Message Check code Delimiter Header specify the start of this command pac...

Страница 17: ...up to 9 If Individual mode IDs should set correctly then SW tool could control them individually Otherwise the conflict will happen If Broadcast mode monitors ID setting doesn t matter Monitor ID can...

Страница 18: ...1 0x02 0x30 0x30 0x30 0x33 0x30 0x30 0x30 0x30 0x03 0x1C 0x0D POWER ON 0x01 0x30 0x2A 0x30 0x45 0x30 0x41 0x02 0x30 0x30 0x30 0x33 0x30 0x30 0x30 0x31 0x03 0x1D 0x0D VGA 0x01 0x30 0x2A 0x30 0x45 0x30...

Страница 19: ...Problem Image has vertical ickering line bars Use Phase in Display to make an adjustment Check and recon figure the display mode of the vertical refresh rate of your graphic card to make it compatibl...

Страница 20: ...e computer graphics card Check all the power switches power cables and video cable Going to Sleep The display is under the power saving mode In addition the display will enter power saving mode when e...

Страница 21: ...Product Dimensions 18 Side View Back View Front View 787 30 mm 481 90 mm 64 60 mm 34 00 mm 200 00 mm 200 00 mm 200 00 mm 200 00 mm 8 M4...

Страница 22: ...640 x 480 72 809 37 861 VESA 640 x 480 75 37 5 VESA 640 x 480 85 008 43 269 VESA 720 x 400 70 087 31 469 IBM 720 x 400 85 039 37 927 VESA 800 x 600 56 25 35 156 VESA 800 x 600 60 317 37 879 VESA 800...

Страница 23: ...6 x 32 bit 64 bit Apple Mac OS Windows 7 8 10 Multi touch without driver Please Note 1 The PT3290PW is Microsoft Windows HID Human Interface Device compatible if you use the USB touch screen interface...

Страница 24: ...on Control Panel and then Hardware and Sound 2 Under Tablet PC Settings tap Calibrate the screen for pen or touch input 3 On the Display tab under Display options tap Calibrate and then Yes to allow t...

Страница 25: ...22...

Страница 26: ...digitizer build in driver in Windows 7 8 10 If you are using a PC running driver Linux kernel 2 6 x 32 bit 64 bit follow the instructions below 1 Power on the PC 2 Make sure that the USB cable is con...

Страница 27: ...http www planar com support for operations manuals touch screen drivers warranty information and access to Planar s Technical Library for online troubleshooting To speak with Planar Customer Support p...

Страница 28: ...Planar is a registered trademark of Planar Systems Inc Other brands and names are the property of their respective owners Technical information in this document is subject to change without notice P N...

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