18
TECHNICAL SUPPORT (FAQ)
Problem & Question
Possible Solution
Power LED is not on
*Check if the Power Switch is in the ON position
*Power Cord should be connected
No Plug & Play
*Check if the PC system is Plug & Play
compatible *Check if the Video Card is Plug &
Play compatible *Check if the D-15 plug pin of
Video Cable is bent
Picture is fuzzy
*Adjust the Contrast and Brightness Controls.
Picture bounces or a wave pattern is
present in the picture
*Move electrical devices that may cause
electrical interference.
The power LED is ON but there’s no
video or no picture.
*Computer Power Switch should be in the ON
position. *Computer Video Card should be
snugly seated in its slot. *Make sure monitor’s
video cable is properly connected to the
computer. *Inspect monitor’s video cable and
make sure none of the pins are bent. *Make sure
computer is operational by hitting the CAPS
LOCK key on the keyboard while observing the
CAPS LOCK LED. The LED should either turn ON
or OFF after hitting the CAPS LOCK key.
Missing one of the primary colors
(RED, GREEN, or BLUE)
*Inspect the monitor’s video cable and make
sure that none of the pins are bent.
Screen image is not centered or sized
properly.
*Adjust pixel frequency (CLOCK) and FOCUS or
press hot-key (AUTO).
Picture has color defects (white does
not look white)
*Adjust RGB color or select color temperature.
Horizontal or vertical disturbances on
the screen
*Use win 95/98 shut-down mode Adjust CLOCK
and FOCUS or perform hot- key (AUTO-key).
