Documentation by
Corporate Text & Design
(www.ctxd.com)
Release 1.35d
www.pixelrange.com
UK +44 (0)1905 363600
USA +1 865 675 3955
Troubleshooting
No video output on PixelArt fixtures
• Check that the Blackout option is not active on the Video Mapper.
• Check the video input to the Video Mapper.
• Check that the fixtures are correctly mapped within the crop area.
• Check the indicators at the rear of the PixelArt fixtures for general
illumination and also for error flashes.
• Check the power input fuses and the power feed to the fixtures.
Incorrect or garbled output from one or more PixelArt fixtures
• In the PixelArt Setup Utility on the computer, click the ‘Tools’ menu
and select the ‘Initialise Fixtures’ option.
No communication between computer and Video Mapper
• Check network connection and also network address of computer.
• Disable all network adapters (including wireless and FireWire
links) on the computer except the one that is connected to the
Video Mapper.
• If the Video Mapper is connected directly to the computer (i.e.
not via a network router or hub), ensure that the cable used has
crossover links (i.e. pin 1 to pin 3, pin 2 to pin 6, etc.) rather than
straight through connections (i.e. pin 1 to pin 1, pin 2 to pin 2,
etc.).
• Check that the computer’s firewall is not blocking network access
for the Video Mapper. If so, make an exception for port
6455
,
which is used by the Video Mapper.
Note: Changes to firewall
settings should only be made by those competent to do so.
Settings keep being lost from the Video Mapper
• After making changes within the Video Mapper menu, be sure to
go to the ‘Configuration’ section and choose the ‘Save’ option.
This will store all settings within non-volatile flash memory. This is
particularly important for network settings as these could affect the
next power up of the Video Mapper.
PU
SH
PU
SH
90mm
(3.5”)
64mm
(2.5”)
1080mm
(42.5”)
440mm
(17.25”)
285mm
(11.25”)
90m
m
(3.5”)
P
U
S
H
P
U
S
H
P
U
S
H
Dimensions
