Voicemail
Pivotel provides a voicemail service so you need never miss a call. The
voicemail number is +61424212121. You can call this number from your
SatSleeve app to setup your voicemail and then to retrieve your voicemail
messages. To save this number in your SatSleeve app for easy access, open
the SatSleeve app > Select More > Phone Settings - Calls > Voice mail > Enter
‘+61424212121’ > Done.
SMS Text Messages
You can send SMS text messages from your SatSleeve app to standard mobile
numbers in Australia and overseas. To send a text message, open the
SatSleeve app, select Messages > New > Enter the recipient’s mobile number
and the text you want to appear in the text message > Send.
Always enter the mobile number in the international format, for example an
Australian mobile number in the 614XXXXXXXX, a New Zealand mobile
would be entered in the 642XXXXXXX, and a US mobile number in the
1XXXXXXXXXX.
SMS Service Centre Number
The correct SMS service centre number must be stored in your SatSleeve in
order to send SMS text messages successfully. This number is stored in your
Pivotel SIM and will normally transfer to the SatSleeve automatically when the
SIM is installed.
If you are unable to send SMS text messages please check the SMS service
centre number on the SatSleeve app. Select More > Phone Settings –
Messages > SMS Service center should be shown as ‘+61415011740’. If the
correct number is not displayed, select Add > Enter ‘+61415011740’ > Done
> Ensure this new number is selected. You can delete the incorrect number by
select Edit > Checkmark the incorrect number > Delete. If the correct number
is displayed and you are still unable to send SMS text messages please call
Pivotel Customer Care on 1300 882 448.
SMS To Email
Pivotel Thuraya users can send an SMS message to an email recipient. Open
the SatSleeve app, select Messages > New > Enter ‘+2’ in the recipient > Type
your message with the email address at the start of the message, followed by
a space, followed by the text you want to appear in the email > Send.
For example, to send an email saying ‘We arrived at camp safely’ to the email
address [email protected] your SMS message should say:
[email protected] We arrived at camp safely.
Satellite Data
You can connect to the internet using Thuraya GmPRS data on the SatSleeve.
Thuraya satellite data speed is up to 60/15kbps download/upload and is not
as fast as mobile data. To reduce your data costs and improve your internet
experience when using your SatSleeve - try the following tips at Pivotel
website: http://pivotel.com.au/satsleeve_data_tips
To connect to satellite data, you first need to set the APN to ‘pivinternet’. The
APN is not case sensitive. Open the SatSleeve app, select More > Network
Settings - GmPRS APN > Enter ‘pivinternet’ > select Done.
To turn satellite data on, select More > Tools – Satellite Data
1. Enter the MAC address of the device using satellite data by selecting MAC
address > select ‘My phone’ if you are using your smart phone connected to
the SatSleeve & press ‘My MAC address’ and your phone MAC address will
automatically be populated in the field; or if you would like your computer to
access the satellite data, select ‘Other device’ and enter the MAC address
of your computer > Done
2. Activate satellite data by sliding the bar to right. Observe that a ‘G’ symbol
appears next to the battery symbol on the top right corner. When the colour
of the G symbol changes from white to green, the satellite data is ready to use.
3. You can exit the SatSleeve app and use the browser or apps on your phone.
4. When you are finished, open the SatSleeve app, select More > Tools –
Satellite Data > Deactivate Satellite Data by sliding the bar to left and the G
symbol will disappear.
Pivotel implements an automatic data bar with a pre-set usage threshold for all
satellite data services to mitigate bill shock. If you are unable to use your data,
please contact Pivotel Customer Care at 1300 882 448.
SOS Button Settings
The SatSleeve main unit has a dedicated SOS button and is pre-programmed
with ‘000’. In the event that you need to call emergency services, press the
SOS button. A call to the emergency number will be made even if you do not
have your smart phone connected to the SatSleeve.
If you are offshore or overseas and need to call an emergency service, dial 112
on the SatSleeve app.
The Following Applies To The Thuraya Sa and Thuraya SatSleeve Hotspot Only
Thuraya SatSleeve turns your smartphone into a satellite phone and supports voice calls, SMS and data in satellite mode. We
recommend that you download the SatSleeve app while having mobile data or WiFi connectivity. Note: An incoming mobile call
to your smartphone will disconnect any active SatSleeve voice or data session.
Thuraya Satellite Coverage Map
With access in over 140 countries, Thuraya provides coverage across
Australia and many countries in Asia, Europe, the Middle East and Africa.
Thuraya has
powerful satellites,
enabling compact
satellite phones
with more
advanced features.”
“
Satellite Signal Tip!
In Australia, the SatSleeve works best when the
antenna is directed North West and has a clear path
to the sky with no obstruction.
