Voicemail
Pivotel provides a voicemail service so you need never miss a call. The
voicemail number is +61424212121. You can call this number from your phone
to setup your voicemail and then to retrieve your voicemail messages. To save
this number in your phone for easy access, you can manually enter it by
selecting Menu > Settings > Call > Voice mail > Enter ‘+61424212121’ > OK.
You could also find the voicemail number in the SIM contact, go to Menu >
Contacts > Search > Voicemail.
SMS Text Messages
You can send SMS text messages from your phone to standard mobile
numbers in Australia and overseas. To send a text message, select Menu >
Messages > New message > Enter the text you want to appear in the text
message > Options > Send > Enter the recipient’s mobile number > Send.
Always enter the mobile number in the international format, for example an
Australian mobile number in the 614XXXXXXXX, a New Zealand mobile
would be entered in the 642XXXXXXX, and a US mobile number in the
1XXXXXXXXXX.
SMS Service Centre Number
The correct SMS service centre number must be stored in your phone in order to
send SMS text messages successfully. This number is stored in your Pivotel SIM
and will normally transfer to the phone automatically when the SIM is installed.
If you are unable to send SMS text messages please check the SMS service
centre number. Select Menu > Messages > Settings > Service center > The
first and highlighted number displayed must be ‘+61415011740’. If the correct
number is not displayed you can enter the number by pressing Edit > Clear
until all is deleted > Enter ‘+61415011740’ > Select Save. If the correct number
is displayed and you are still unable to send SMS text messages please call
Pivotel Customer Care on 1300 882 448.
SMS To Email
Pivotel Thuraya users can send an SMS message to an email recipient. Firstly,
change the SMS format from ‘SMS’ to ‘SMS to email’ by selecting Menu >
Messages > Settings > Format > Select ‘SMS to email’ > OK. Remember you
will need to change the SMS format back to SMS before you can send a SMS.
To send SMS to email, select Menu > Messages > New Message > Enter the
text you want to appear in the email > Options > Send > Enter the recipient’s
email address > OK > Edit the Email center to be ‘+2’ if this is the first time you’ve
sent SMS to email (this setting will remain for subsequent SMS to email) > Send.
Geo Reporting Settings
The XT-LITE is equipped with in-built GPS. You can configure to send an SMS
with a pre-defined message and GPS coordinates to a maximum of four
message recipients, when you activate Geo reporting by pressing and holding
the soft key .
To configure Geo Reporting, select Menu > Navigation > Geo reporting >
1. Enter the message recipient(s) by selecting Options > Add Recipient > Input
the mobile number of your SMS recipient or select from Contacts > OK
2. Choose the message interval by selecting Options > Message Intervals >
Choose frequency of outgoing messages (every 3 minutes to every 2 hours) > OK
If you set up messaging at a predetermined interval you will be charged for each
message according to your plan.
3. Enable SOS messaging by selecting Options > SOS message > On > OK
4. Enter the SOS message by selecting Options > Set up SOS message >
Enter the message up to 100 characters > OK
To deactivate Geo Reporting while in use, short press the soft key .
The Following Applies To The Thuraya XT-LITE Only
Thuraya XT-LITE offers satellite voice and SMS services at an
affordable price. XT-LITE does not support satellite data.
Pivotel makes your Thuraya satellite phone as easy to
use as a mobile phone with standard Australian mobile
numbers removing the need for complex dialling codes.
This guide will help you quickly and easily start using
your Pivotel Thuraya service. Before using your phone,
please refer to the user manual provided to ensure the
SIM is installed, the battery is charged and the phone is
outside with the antenna extended so it has a clear view
of the sky.
National Calls & Mobile Calls
To make a standard national call anywhere within the Australian mainland,
simply enter the area code and number – for example to call a fixed line
number in Queensland simply dial 07 XXXX XXXX and to dial a standard
national mobile number, including a call to another Pivotel Satellite number,
simply dial 04XX XXX XXX.
You can also dial 13, 1300 and 1800 numbers just as they are advertised
without any special codes to enter.
If you are offshore or overseas, dial the number in the <country code>
<area code> <phone number>. For example to call a fixed line number in
Queensland dial +617 XXXX XXXX and to dial a standard national mobile
number, including a call to another Pivotel Satellite number, dial +614XX XXX
XXX.
International Calls
To make an international call simply enter the number in the <country
code> <area code> <phone number>. Remember, if the area code has a
leading 0 then you must omit that when you enter the number – for example
to call the number 09 XXX XXXX in Auckland, New Zealand dial +649 XXX
XXXX or to call the number 415 XXX XXXX in California, USA dial
+1415XXXXXXX.
Storing Numbers
We recommend you store the contact numbers in your phone in the
international dialling format, so that you don’t experience difficulties when you
use your phone outside Australia or use your SIM in another phone.
For example, to save a fixed line number 07 XXXX XXX in Queensland you
should store the number in the 617 XXXX XXXX or to save a mobile
number 04XX XXX XXX you should store the number in the 614XX XXX
XXX.
That way you will be able to dial the number successfully wherever you are
calling from.
Using Your Pivotel Thuraya Service Outside Australia
If you are using your Pivotel Thuraya service outside Australia, check and
ensure that you are within the Thuraya coverage areas -
http://pivotel.com.au/thuraya_coverage
To dial a number local to the country you are in, you must dial the number in
International format. For example if you are in Indonesia and you want to dial
the number 0856 XXXX XXX in Indonesia you must dial +62856 XXXX XXX.
The Following Applies To ALL Thuraya Handsets
This includes the Thuraya XT-LITE, Thuraya Sa, Thuraya
SatSleeve Hotspot and Thuraya XT-PRO DUAL.
