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Problem

Solution

The Status LED is not 

lit. 

The Printer does not 

print, or a printing error 

is received.

A data transmission 

error appears on the 

computer.

The label is not ejected 

correctly after printing.

Labels are jammed in 

the cutter.

Cutter error

Unable to reset an error.

• Check that the AC Power Cord is inserted.  

  If it is inserted correctly, try plugging it into another  

  AC power outlet.

• Check that the USB Cable is connected securely.

• Remove the DK Roll and reinsert it.

• Check that there is enough roll remaining.

• Make sure that the DK Roll Cover is closed.

• Turn off the Printer and then turn it on again.  

   If there is still a problem, contact Pitney Bowes  

   support.

• If the Printer is connected via a USB hub,  

   try connecting it directly to the computer. If not, try   

   connecting it to a different USB Port.

• Check that the correct port is selected from the  

  “Print to the following port” list in the Printer  

   Properties dialog box.

• Wait until the Status LED stops flashing and then  

   try printing again.

• Check that the Label Output Slot is not blocked.

• Check that the DK Roll is set correctly by  

   removing the DK Roll and reinstalling it.

• Ensure that the DK Roll Cover is closed correctly.

• Contact Pitney Bowes Customer Service.

• If a cutter error occurs, keep the DK Roll  

   Cover closed and press the Power  

   Button. The cutter moves back to the normal  

   position and the Printer turns off automatically.  

   After the Printer is Off, check the Label Output Slot  

   and remove any jammed labels.

To reset an error:

1. Open the DK Roll Cover, and then close it.

2. If the error is not reset, press the Cutter Button.

3. If the error is not reset, turn off the Printer, and  

    then turn it on again.

4. If the error is not reset, contact Pitney Bowes   

    Customer Service.

Printing Issues

Labels printing too small

If your labels are printing too small, the wrong paper size may be 

selected. To correct this:

Select Settings icon       then Label Options.

If the Choose Format menu is set to Plain Paper - 8.5 x 11, select 

Roll - 4 x 6.

Note: If Plain Paper - 8.5 x 11 is always selected by default, you 

can change this to 4 x 6 by adjusting your default label printing 

settings.

Troubleshooting

Содержание SendPro Bluetooth SendKit

Страница 1: ... on which you have full admin rights to allow downloading and installing software if necessary 2 available USB ports on your PC For the first time user If you have not received the email from Pitney Bowes do not go any further with this installation Please visit pitneybowes com for contact details for your market Continue reading below Read Now BEFORE you unpack your equipment Installation Instruc...

Страница 2: ...gn into SendPro Printer Printer control panel buttons you need to use Scale USB Power Cord Label Roll DK roll Power Feed Cutter USB 3 Downloading the scale utility 1 Now you are signed into SendPro Click on the Help icon 2 Select Download SendPro Scale Utility for Windows 3 Select Run or Open this depends on your internet browser 4 Follow the prompts on screen to install 5 Click Finish Bluetooth N...

Страница 3: ...as shown 6 Loading the label roll 1 Pull the release levers on the both sides of the printer to unlock the cover and lift the cover to open it Remove the protective sheet from the output slot 2 Place the label roll into the guide Make sure the roll is inserted firmly in the guide and the stabilizer slides into the notch in the printer If SendPro is unable to detect the scale you may need to pair t...

Страница 4: ...g sure the label is under the sensor 4 Close the cover 7 Turning power on Press the Power button to turn the printer on and check the status LED turns green 8 Connecting the printer Connect your printer to your computer with the USB cable Your Printer Driver should automatically download and install If this does not happen please follow step 9 below Note If you choose to connect the printer by Blu...

Страница 5: ... install 6 Select QL 1110MWB 7 Continue to follow the on screen prompts and click Finish Close Note You may need to check your downloads folder to install Printer Drivers If you choose Bluetooth connection you need to enter the printer serial number which can be found at the bottom of your printer 10 Printing the test label 1 Go to Settings then select Printers scanners 2 Select QL 1110NWB 3 Click...

Страница 6: ...this information press the Help icon from your App and select See More Help Topics For your convenience we ve included links to most commonly needed support to get you started Click Here Click Here Click Here Click Here Click Here Carrier Services and Packaging For information about size and weight restrictions visit the carrier s website USPS UPS FedEx Note Available carriers dependent on SendPro...

Страница 7: ...and then try printing again Check that the Label Output Slot is not blocked Check that the DK Roll is set correctly by removing the DK Roll and reinstalling it Ensure that the DK Roll Cover is closed correctly Contact Pitney Bowes Customer Service If a cutter error occurs keep the DK Roll Cover closed and press the Power Button The cutter moves back to the normal position and the Printer turns off...

Страница 8: ...p is installed For details see Install the Scale If the scale icon is grayed out place an item on the scale The scale icon should then display the weight of the item on the scale Ensure that the USB cable is connected directly from the scale to the computer Do not use a USB hub between the USB scale and the computer Note When the scale is connected to a computer with the USB cable the power button...

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