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N500 User Guide

Probable

Symptom

Cause

Recommendation

Blank screen.

A. Sleep mode.

Touch the weight platform.

B. PROM not firmly

Reinstall/replace PROM.

in slot.

C. No power.

Check power supply is firmly connected
at each end. Remove plug from wall
outlet, wait 10 seconds; reconnect.

Scale does not

Interference with

Press Zero key.

return to zero.

scale platform.

Scale displays

Out of calibration or

Check for foreign matter under scale

zero weight only.

mechanical

platform. Call CARELINE.

interference.

Scale display does

Platform incorrectly

Ensure platform correctly seated. Check

not reach 2kg.

seated or mechanical

for foreign matter under platform.

interference.

Inconsistent

A. Air currents moving

Move scale to another location.

weights.

across platform.

B. Platform or item

Clear area around scale.

being weighed touching
another object.

C. Vibrations affecting

Turn vibration filter ON (see page 19).

scale.

D. Scale not level.

Re-level the scale (see page 26).

Содержание N500 series

Страница 1: ...e made every reasonable effort to assure the accuracy and usefulness of this guide however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Pitney Bowes Limited 2002 Form No N572001 REV B 11 02 Printed in U S A FOR SERVICE AND SUPPLIES Weight Hold ...

Страница 2: ...cale and keypad covers safety precautions cabling specifications and help information About Your Scale 2 Sleep Mode 2 Safety Precautions 2 Mains Electrical Connection 2 Scale Keypad Identification 3 Connecting Wires Cables Meter 4 Specifications 5 Getting Help 5 ...

Страница 3: ... to a Pitney Bowes Electronic Postage Meter with a Mailing Base capable of tape dispensing the scale will also enable a tape to be produced automatically The scale enters sleep mode if it remains inactive at zero weight for more than three minutes During sleep mode the display is extinguished Never attempt to remove covers from your scale No user serviceable parts are contained within the unit ser...

Страница 4: ...latform Adjustable Feet 4 Level Indicator Rate PROM Under Platform Display Colour Keys Alpha numeric Keys C CE Enter Decimal Point Zero Key re zeroes scale Scroll Keys Category Carrier Scale Meter Control Keys Menu Selection Keys Model Serial Number Plate Under Platform ...

Страница 5: ...ose or you relocate the system 1 Connect the small end of the power cord to the scale 2 If using a Postage Meter connect the small end of the meter cable to the scale connector A Some meter cables may have a second connector which locates onto scale connector B If your cable doesn t have this second connector nothing needs to be connected at point B 3 Tuck the cord s under the guides on the bottom...

Страница 6: ...EMC Directive 89 336 EEC The product was tested in a typical configuration If you require assistance during the installation process call our Helpline on 0990 13 47 00 If you require service after the initial installation process call our Careline on 0990 12 13 14 SPECIFICATIONS GETTING HELP UL Note A B700 Post perfect Postage meter is shown the B900 meter has a similar connector on the right side...

Страница 7: ...6 CHAPTER 1 INTRODUCTION ...

Страница 8: ...cale Control Keys 9 Meter Control Keys 9 Using the Scale 10 Sleep Mode 10 Postage Meter Accounts 10 Choosing a Category 11 Choosing Fees 12 Manually Adding a Value 13 Using the Scale with a Postage Meter 13 Processing Additional Items 13 Using the Weight Hold Feature 14 Currency Breakdown 15 Using Scale Functions Feature 16 Fee Recall 16 Entering Weight Manually 16 Parts Count 17 Meter Functions 1...

Страница 9: ...nt Operation of the scale will however be as described in this guide Menu Selection keys Scale Control keys Scroll keys Colour keys Category Carrier keys Meter Control keys Alpha numeric keys The N500 features a menu driven user interface which guides you through each postal transaction and applies the information and features you select The Menu Selection keys also allow you to configure the scal...

Страница 10: ...sed in conjunction with the Colour Keys they allow you to enter alphabetic information such as names of countries or passwords For example to enter the letter S First press and release the blue key Next press the S key Remember to enter alphabetic information press the colour key before each press of an alpha key Keys in this area are used to control functions of the scale The Zero key is covered ...

Страница 11: ...r which has internal accounting you must select a valid account before you start processing mail on the scale This operation can be done from the scale keyboard Dependant upon whether you have the Datalink option fitted to your postage meter one of the following two methods will allow you to select the account First press the Account key If the display shows the list of accounts available down the...

Страница 12: ... menu selection key alongside the Carrier you want The display will list the available Categories for that carrier Press the Menu Selection key alongside the category you want The example shows Letters Int l selected If an arrow appears on the display you may need to use the Scroll keys to display additional categories 3 Some Categories require a zone selection If this is the case the display will...

Страница 13: ...h are still valid If desired you may continue to add these extra fees You can de select any fee you have added by pressing the Menu Selection key alongside the fee The tick will be extinguished and the fee value will be removed from the postage value on the display You can de select all the fees added by pressing the C CE key You can continue entering the name of the country or if necessary use th...

Страница 14: ... keyboard The meter ready symbol will appear on the display each side of the value If the scale is linked to a Mailing Machine with automatic tape dispensing available you can automatically print a postage tape of the required value by pressing the Tape key The N500 can also print up to 25 tapes of the same value in one automatic operation Key in the number of tapes you want up to 25 then press th...

Страница 15: ...fee extends the weight hold time for that transaction To use the weight hold feature for one transaction 1 Press the Weight Hold key and place a mailpiece on the scale Result Hold appears on the display only if no weight is on the scale 2 Remove the mailpiece from the scale and note that the weight reading remains 3 Select a category and apply fees if desired To exit manual weight hold wait a few ...

Страница 16: ... exceeds the meter s printing capacity 2 Press the Meter Set or Tape key again The meter sets to 99 99 and generates a tape if tape was selected for that amount The remaining amount is displayed on the scale 3 Press the Meter Set or Tape key again The meter sets to the remaining amount and generates a tape if tape was selected for that amount The scale display returns to the original total postage...

Страница 17: ... key 2 Select Fee Recall The value of the item and the fees that were applied to the postage amount display 3 Select Exit to return to the normal operating display This function enables Weight Hold mode for the transaction as described on page 14 This function allows you to enter the known weight of an item without putting the item on the scale You can then generate a tape on the meter and apply i...

Страница 18: ...unctions key and select Parts Count from the menu The scale re zeros and prompts you to place a counted sample on the scale platform 4 Place parts in the container or on the scale platform The total weight of the parts must be 50g or more for the scale to calculate correctly When the scale has enough weight it prompts you to enter the number of parts in the sample 5 Note the number of parts on the...

Страница 19: ...tions or twice for normal operation Account Status allows you to view the status of the account to which the meter is set It displays the account number and the amount of money and number of pieces processed against that account Choose Select Account to pick from a list of available account numbers then press Enter Choose Clear Account to clear value and pieces information from the selected accoun...

Страница 20: ...ns are defined below Option Function Autoclear Cat When on category information clears when you remove a mailpiece from the scale Autoclear Zone When on zone information Displays only when clears when you remove a mailpiece from Autoclear Cat is off the scale Clear Zone New Cat When on the zone clears when you select a new category Auto Weigh Hold When on automatically retains weight reading for 1...

Страница 21: ...rol You can access these options by pressing the Setup key and selecting Supervisor Setup At the Enter Password prompt 1 Enter the supervisor password M G R on the colour coded and alphanumeric keys from left to right as shown 2 Press Enter The menu options are Exit and Configure Scale See the chart below for definitions of Configure Scale Pressing Exit returns you to the User Setup screen 3 Selec...

Страница 22: ...21 CHAPTER 3 TROUBLESHOOTING Clearing Error Messages 22 Diagnosing Problems 22 ...

Страница 23: ...urn to previous menu 2 Press C CE a second time to return to the beginning of the transaction If the error does not clear call the Pitney Bowes CARELINE at 0990 12 13 14 for help You may be able to diagnose and correct problems yourself by referring to the symptoms vs recommendations chart on the next page If performing the suggested action is not successful call the Pitney Bowes CARELINE CLEARING...

Страница 24: ...Out of calibration or Check for foreign matter under scale zero weight only mechanical platform Call CARELINE interference Scale display does Platform incorrectly Ensure platform correctly seated Check not reach 2kg seated or mechanical for foreign matter under platform interference Inconsistent A Air currents moving Move scale to another location weights across platform B Platform or item Clear a...

Страница 25: ...24 CHAPTER 3 TROUBLESHOOTING ...

Страница 26: ...25 CHAPTER 4 MAINTAINING YOUR SCALE Includes cleaning instructions and how to install rate PROMs Cleaning 26 Levelling 26 Postage Rate PROM Change 26 Fitting the PROM 27 Service 28 ...

Страница 27: ...e to raise them or anticlockwise to lower them This section describes how to update the postage rates contained within your scale by removing the old PROM and fitting a new one Service Maintenance Contracts in the UK may include automatic supply of a new PROM at a postage rate change If not or if you do not have a Maintenance Contract you will need to order a new PROM from Pitney Bowes at each rat...

Страница 28: ... is firmly seated into its connector MODERATE pressure may be required 6 Refit the platform and turn the scale ON from the wall outlet If after fitting the PROM and switching ON the scale display will not light or an error is displayed check that the PROM has been fitted fully into its slot as described above If the scale still does not function correctly call Pitney Bowes for assistance 7 Make su...

Страница 29: ...e throughout the UK Should you require service or assistance call the Pitney Bowes CARELINE on 0990 12 13 14 A service maintenance contract is available to keep your system in top operating condition at nominal cost Contact Pitney Bowes for full information SERVICE ...

Страница 30: ...e made every reasonable effort to assure the accuracy and usefulness of this guide however we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our products Pitney Bowes Limited 2002 Form No N572001 REV B 11 02 Printed in U S A FOR SERVICE AND SUPPLIES Weight Hold ...

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