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TROUBLESHOOTING
Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent common operational problems. When your Pit
Boss smoker is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
For FAQ, please visit
www.pitboss-grills.com
and click SUPPORT. You may also contact your local Pit Boss authorized dealer or
contact Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the smoker for any inspection, cleaning,
maintenance or service work. Ensure the smoker is completely cooled to avoid injury.
Problem
Cause
SOLUTION
No Power Lights
On The Control
Board
Power Button
Press the Power Button. Try another attempt and hold for two seconds to verify connection.
Not Connected To
Power Source, GFCI
Outlet Has Tripped
Ensure smoker is plugged into a working power source. Reset breaker. Ensure GFCI is a
minimum 10 Amp service (see
Electric Wire Diagram
for access to electric components).
Ensure all wire connections are firmly connected and dry.
Fuse Blown On The
Control Board
Remove cooking components from the main smoke cabinet. Turn the unit onto its side, and
remove the screws on the rear side of the Control Board. Check the fuse for a broken wire or
if the wire has turned black. If yes, manually replace with a new fuse.
Faulty Control Board
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Fire In Burn Pot
Will Not Light
Auger Not Primed
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will
timeout before the pellets ignite. Follow
Hopper Priming Procedure
.
Auger Motor Is
Jammed
Remove cooking components from the main smoke cabinet. Press the Power Button to turn
the unit on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system.
Visually confirm that the auger is dropping pellets into the burn pot. If not operating
properly, call Customer Service for assistance or a replacement part.
Igniter Failure
Remove cooking components from the main smoke cabinet. Press the Power Button to
turn the unit on, turn Temperature Control Dial to SMOKE, and inspect the igniter. Visually
confirm that the igniter is working by placing your hand above the burn pot and feeling for
heat. Visually confirm that the igniter is protruding approximately 13mm / 0.5 inches in the
burn pot. If not operating properly, follow
Manual Start-up Procedure
to continue use of
smoker; however, call Customer Service for assistance or a replacement part.
Flashing Dots On
LED Screen
The Igniter Is On
This is not an error that effects the unit. Used to show that the unit has power and is in
Start-Up mode (igniter is on). The igniter will turn off after five minutes. Once the flashing
dots disappear, the grill will begin to adjust to the desired temperature selected.
Flashing
Temperature On
LED Screen
Grill Temperature Is
Below 65°C /150°F
This is not an error that effects the unit; however, it is used to show that there is some risk
that the fire could go out. Check hopper for sufficient fuel or if there is an obstruction in
the feed system. Remove pellets and follow
Care and Maintenance
instructions. Check grill
temperature probe and follow
Care and Maintenance
instructions if dirty. Check burn pot
for ash build-up or obstructions, and follow
Care and Maintenance
instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow
Care
and Maintenance
instructions if dirty. Check auger motor to confirm operation (rotation),
and ensure there is no blockage in the auger tube.
"ErH" Error Code
The Smoker Has
Overheated, Possibly
Due To Grease Fire Or
Excess Fuel.
Press and hold the Power Button to turn the unit off, and allow smoker to cool. Follow
Care
and Maintenance
instructions. After maintenance, remove pellets, and confirm positioning
of all component parts. Once cooled, press the Power Button to turn the unit on, then select
desired temperature. If error code still displayed, contact Customer Service.
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